Summary: Seeking a skilled Level 1 Support Engineer to remotely and occasionally onsite support small businesses, managing diverse technical issues with strong interpersonal skills. Highlights: 1. Opportunity to work with a variety of technologies and challenges 2. Invests in professional growth with paid technical training 3. Engaging work culture where ideas matter Company Overview: MITC is a very small but very mature Managed Services Provider. We believe in creating a work environment that's both professional and relaxed. We have a very strong focus on client satisfaction via standard processes and procedures approach and our clients have been with us for over 15 years. With a diverse client base of fantastic companies, we offer an opportunity to work with a variety of technologies and challenges in the ever-evolving IT landscape. We need to be able to "switch gears" quickly. Position Summary: We're looking for a skilled Level 1 Support Engineer who thrives in supporting remotely and ocasionally onsite, small sized businesses in the Sacramento area. You'll play a crucial role in managing and resolving a wide range of technical issues over the phone or remote tools. This is a versatile role that combines technical know-how with outstanding interpersonal skills. Key Responsibilities: • Provide end-user support (Windows 10/11, some Mac OS experience is nice to have, Outlook/Word/Excel and Office 365 platform, networking/wifi/vpn issues, user account and equipment set up for new and current users). • Ability to gradually learn and provide basic support for ~100 different line of business applications. Our clients run their business on them (accounting software, management apps, construction software and way more) • Basic Administration of Windows Server (user account set up, AD/GP, DNS, DHCP, network shares) • Basic management of backup/recovery processes • Resolve end user networking issues including VPN, DHCP, WiFi, etc • Ensure security best practices are followed (AV, phishing test, MFA, etc) • Basic management of Office 365 (Exchange Online, Teams, SharePoint) Big plus if you have experience working at an MSP and worked with RMM tools like Datto RMM, Datto BCDR, Quest Rapid Recovery, Kaseya solutions or similiar. Requirements: • 5+ years of relevant experience • Fluent in English • Strong desire to learn new things and innovate • Located in the greater Sacramento area for occasional but critical on-site client visits • Able to lift/shift IT equipment (PCs, monitors, switches as well as larger UPSs, servers, etc – with some assistance, this is rare but can happen) • Relevant certifications (a plus but not mandatory) • This is a full time position, work hours are 8am-5pm, with very rare after hours and even more rare weekend emergency or project support (for example when client is moving offices or we are setting up new rack or something of that nature) • Must have reliable means of transportation to get to clients sites when work cannot be performed remotely. Why Join Us? • Flexible Work Arrangements: Enjoy the flexibility of working from home, with a 40-hour W2 position. • Professional Growth: We invest in your growth with paid technical training and opportunities to work with a variety of business applications and cloud systems. • Health Benefits Contribution: We care about your wellbeing and contribute to your health benefits. • Communication Support: We help with your cell phone bills. • Engaging Work Culture: Be part of a small team where your ideas matter, and your work impacts the success of our clients. • Equipment: We provide a laptop and dual monitors. NOTE: We are only looking for candidates that see this as a long term engamenent 2+ years. Trainig takes a long time so we want to respect everyone's time. Do not apply if you are looking for a short term gig. How to Apply: Ready to take the next step in your career? Send your resume, general availability, and hourly rate expectations to jobs@mitc.tech. Interview process includes extensive hands-on test that coveres all the technical requirments listed above. We can't wait to hear from you!
Craigslist · HR
Craigslist · HR
