Summary: This role involves providing hybrid remote and on-site IT support, troubleshooting diverse systems for small businesses and retail customers. Highlights: 1. Versatile problem solver across diverse IT environments 2. Engaging mix of remote helpdesk and hands-on field service 3. Opportunity to expand technical skills with varied challenges AAccess.net is a growing IT services company serving small businesses and retail customers throughout Westchester County, Rockland County, and the surrounding area. We operate four local service locations and provide onsite, remote, and in-store technology support. We are seeking a reliable, detail-oriented, and customer-focused IT Support Analyst / PC & Mac Technician to join our team based out of Rye, NY. This role provides a hybrid balance of remote/phone-based helpdesk support and hands-on field service for our residential and MSP clients. You will serve as a versatile problem solver, troubleshooting everything from Windows and macOS endpoints to mobile devices, cloud ecosystems, network infrastructure, and Windows Server environments. We are a Microsoft Cloud Partner specializing in Managed IT Services, Microsoft 365, computer repair, networking, cloud services, VoIP systems, data backup, and technology consulting. We are seeking an experienced and motivated IT Support Technician who enjoys solving problems and helping customers. Key Responsibilities *Cross-Platform Remote & Phone Support: Handle incoming phone, email, and ticket queues, diagnosing and resolving issues across Windows 10/11, macOS, iPhones/iPads, and Android devices. *Apple Ecosystem & Cloud Troubleshooting: Support macOS endpoints, Apple IDs, iCloud sync issues, Photos libraries, and multi-platform cloud storage (OneDrive, Google Drive, Dropbox, etc.). *On-Site Field Service: Travel to client locations for hardware deployments, network and wifi troubleshooting, printer setups, or hands-on user support. *Systems & Network Administration: Maintain Active Directory user accounts, Windows Server environments (including Server 2025/legacy builds), VPNs, firewalls, routers, and VoIP telephone systems. *Operations: Accurately document tickets, manage client communication, follow strict billing procedures, and collect payments on-site when required. *Professional Demeanor: Punctual, articulate on the phone, organized, and capable of handling multiple tasks and composure during on-site client interactions. What You'll Do *Provide technical support to business and retail customers *Troubleshoot and repair Windows PCs and Apple Mac computers *Support desktops, laptops, NAS devices, and servers *Install, configure, and troubleshoot wired and wireless networks *Support Microsoft 365, OneDrive, SharePoint, and Google Workspace products *Perform onsite service calls, remote support, and in-shop support *Configure and troubleshoot printers, workstations, and network devices *Assist with cloud migrations and user account administration *Support VoIP phone systems *Document work and manage tickets through our ticketing system *Participate in a variety of projects ranging from simple desktop support to complex business IT deployments Qualifications (Required) *Strong Windows PC troubleshooting experience *Apple Mac systems troubleshooting experience *Microsoft 365 experience, user support and administration. *Understanding of TCP/IP networking, Wi-Fi, routers, switches, and firewalls *Ability to diagnose and resolve hardware and software issues *Excellent customer service and communication skills *Ability to work independently and manage multiple priorities *Managed Services (MSP) experience *Google Workspace administration experience *Windows server support experience *VoIP phone system experience *Low-voltage wiring and cabling experience Compensation & Benefits Competitive salary based on experience SIRA Pension Plan Mileage reimbursement for business travel Paid training opportunities Interesting and varied work environment Exposure to a wide range of technologies and industries Opportunity for growth within a growing IT services company Service Area Most work is performed in: Westchester County, NY Rockland County, NY Based out of Harrison and Rye NY locations Occasional service calls may be required in: Manhattan Why Join Us? No two days are the same. You'll work with a wide variety of technologies, businesses, and technical challenges. If you enjoy troubleshooting, problem-solving, working directly with customers, and expanding your technical skills, we'd like to hear from you. To Apply: Please submit your resume along with a brief summary of your experience and salary requirements. *Valid driver's license and reliable personal vehicle *Clean driving record *Local candidate residing within commuting distance of Westchester or Rockland County Preferred
Craigslist · HR
Craigslist · HR
