Summary: A1 IT Consulting seeks a customer-focused Remote IT Helpdesk Support Technician to serve as the first point of contact for client technical issues, ensuring timely resolution. Highlights: 1. Serve as the first point of contact for diverse IT support requests 2. Opportunity for advancement into Tier 2 / Systems roles 3. Gain exposure to real-world IT environments and technologies Remote IT Helpdesk Support (Georgia) Company: A1 IT Consulting Compensation: $13–$18 per hour (based on experience) Employment Type: Contract Experience Level: Mid-Level Location: Remote (Georgia-based candidates preferred) Position Overview A1 IT Consulting is seeking a reliable and customer-focused Remote IT Helpdesk Support Technician to serve as the first point of contact for client technical issues. This role is critical to maintaining high service standards across our managed IT client base. You will handle incoming support requests, troubleshoot technical issues, and ensure timely resolution through our ticketing system. The ideal candidate is technically capable, highly organized, and communicates clearly with both technical and non-technical users. Key Responsibilities Monitor and respond promptly to incoming IT support requests (phone, email, chat) Serve as the first point of contact for hardware, software, and network issues Create, update, and resolve tickets within the helpdesk system Maintain and manage the ticket queue to meet SLA response times Provide regular status updates to clients on open tickets Troubleshoot issues related to: PCs, laptops, and peripherals (printers, monitors, etc.) Operating systems and standard business applications Basic networking (LAN/WAN connectivity) Install, configure, and upgrade software and user systems Assist with onboarding/offboarding of users (account setup, device provisioning) Run diagnostics and guide users through step-by-step solutions Escalate complex or recurring issues to Tier 2 support Document resolutions and contribute to the internal knowledge base Coordinate with field technicians when onsite support is required Required Qualifications Proven experience in IT Helpdesk, Technical Support, or similar role Strong troubleshooting skills across hardware, software, and networking Working knowledge of: Windows operating systems Microsoft 365 / common SaaS platforms Basic networking concepts (TCP/IP, DNS, DHCP) Excellent verbal and written communication skills Strong customer service mindset with patience and professionalism Ability to multitask and manage priorities in a fast-paced environment Self-motivated and able to work independently in a remote setting Preferred Qualifications Some college coursework or degree in IT, Computer Science, or related field Experience working within an MSP (Managed Service Provider) environment Familiarity with ticketing systems and remote monitoring tools Exposure to VoIP systems and remote support platforms Technical Requirements Must own a reliable computer or laptop High-speed, stable internet connection Quiet, professional workspace suitable for client calls Ability to handle inbound/outbound calls via VoIP system Why Join A1 IT Consulting Work with a growing MSP supporting diverse industries Gain exposure to real-world IT environments and technologies Opportunity for advancement into Tier 2 / Systems roles Flexible remote work environment How to Apply Please reply with: Your resume Summary of your helpdesk experience Availability (hours per week)
Craigslist · HR
Craigslist · HR
