Summary: SRS Networks seeks a Help Desk Technician / Junior Network Administrator to provide primary technical support, resolve issues, and maintain client systems in a client-facing role. Highlights: 1. Primary technical contact for assigned clients 2. Resolve hardware/software issues and administer user accounts 3. Opportunity for continued training and certification Overview SRS Networks is hiring a Help Desk Technician / Junior Network Administrator to serve our San Francisco–area client base. This position is based in South San Francisco and is dedicated to accounts across the Peninsula and the city. You will be the primary technical contact for the clients assigned to you — handling their support requests, resolving issues onsite and remotely, and maintaining the systems they rely on to operate. This is a client-facing role. Technical competence is the baseline; the ability to communicate clearly with non-technical users and represent SRS professionally onsite is what distinguishes a strong candidate. Responsibilities Diagnose and resolve hardware and software issues across servers, desktops, and laptops Install and configure Windows and macOS systems Administer user accounts and mailboxes in Active Directory, Microsoft 365, and hosted platforms Deploy and configure network hardware — switches, routers, firewalls, and access points Deploy and support VoIP endpoints Remediate malware and security incidents Maintain backup and monitoring systems; verify and document results Manage ticket queues and maintain accurate, current records Assess client licensing requirements and prepare estimates and quotes Track project status and coordinate with vendors Maintain network documentation and topology records Support iOS and Android devices Participate in after-hours and overnight on-call rotation for emergency issues Qualifications Demonstrated experience providing desktop and end-user support in a professional environment Working knowledge of Windows 10/11 and macOS Experience administering Windows Server environments (2016, 2019, 2022) Microsoft 365 administration experience Competence configuring routers, firewalls, and NAT Solid understanding of TCP/IP, DNS, DHCP, and VLANs Ability to work independently at client sites without direct supervision Strong written and verbal communication skills Disciplined approach to documentation and record-keeping Valid driver's license and reliable transportation MSP or managed services experience is preferred. Relevant certifications , are an advantage but not required. Compensation and Benefits Paid sick and vacation time Paid holidays Mileage reimbursement for travel to client sites, or use of a company vehicle Support for continued training and certification Location Based in South San Francisco, serving client sites throughout the Peninsula and San Francisco. This position requires daily onsite presence and is not eligible for remote work. Local candidates only; we are not offering relocation. About SRS Networks Founded in 1996, SRS Networks is an established California managed services provider and nationwide low-voltage deployment contractor. Our work spans day-to-day managed IT services for regional clients through enterprise field deployments across the country. To Apply Submit the following: Your resume in Word, PDF, or plain text format Current contact information, including a phone number Your general location within the Bay Area No phone calls. No faxes.
Craigslist · HR
Craigslist · HR
