Summary: Join the City of Santa Rosa IT team to implement, administer, and support enterprise applications, delivering innovative technology solutions. Highlights: 1. Dynamic, customer-focused, and collaborative IT team 2. Support enterprise applications across City departments 3. Technical "go-to" resource for supported enterprise applications TECHNOLOGY APPLICATION SPECIALIST CITY OF SANTA ROSA – INFORMATION TECHNOLOGY DEPARTMENT APPLY ONLINE ONLY: https://www.governmentjobs.com/careers/srcity/jobs/5491954/technology-application-specialist?page=2&pagetype=jobOpportunitiesJobs IMPORTANT: Applications must be submitted online through the City of Santa Rosa's recruitment website. Applications submitted through Craigslist, by email, mail, or other methods will NOT be accepted. THE POSITION Join the City of Santa Rosa Information Technology (IT) team and become part of a dynamic, customer-focused, and collaborative organization committed to delivering innovative technology solutions to our community. The City of Santa Rosa is seeking a Technology Application Specialist with software system administration expertise, strong problem-solving skills, and excellent customer service abilities to implement, administer, and support enterprise applications used across City departments. This position is part of the Application Services Division within the Information Technology Department and works under the direction of the IT Supervisor of Enterprise Applications. The current opening will support enterprise systems that may include: • Finance • Human Resources • Payroll • Timekeeping • Permitting • Inspections • Code Enforcement The eligible list established through this recruitment may also be used to fill future Technology Application Specialist positions. WHAT YOU'LL DO The Technology Application Specialist performs moderate to complex application support and system administration work, including: • Configure enterprise software applications and modify workflows • Administer user permissions and system access • Develop scripts, stored procedures, and reports • Support Microsoft SQL databases and troubleshoot application issues • Analyze and improve business processes • Provide technical support to users throughout the City • Develop documentation, training materials, procedures, and user guides • Coordinate with business leads, subject matter experts, programming staff, end users, and vendors • Implement system upgrades and enhancements • Troubleshoot system problems and identify causes of failures • Support data integrity and application security • Identify opportunities to improve service delivery and operational efficiency • Escalate issues to vendors or programming staff when appropriate • Provide training and technical guidance to City staff • Respond to user inquiries and resolve application-related problems This position serves as a technical "go-to" resource for supported enterprise applications. THE IDEAL CANDIDATE The ideal candidate has experience supporting enterprise-level software applications and Microsoft SQL databases, along with the ability to work effectively with both technical and non-technical staff. Desired experience includes: • Writing complex T-SQL queries • Developing stored procedures • Using Microsoft SQL Server Management Studio (SSMS) • Developing reports using Microsoft SQL Server Reporting Services (SSRS) • Troubleshooting enterprise software applications • Application configuration and administration • Scripting and workflow development • Technical documentation and user training • Working with vendors and software providers • Managing multiple projects, priorities, and deadlines Experience with one or more of the following systems is highly desirable: CentralSquare / ONESolution / Finance Enterprise • Finance, HR, Payroll, and timekeeping systems • CentralSquare Click Drag and Drill (CDD) • Scripting and workflow configuration • Report development using SSRS or IBM Cognos Accela Civic Platform or similar systems • Permitting, inspections, and code enforcement applications • Scripting and workflow configuration • Fee calculators and custom forms • GIS integration • Report development using Microsoft SSRS QUALIFICATIONS A combination of education, training, and experience that provides the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications includes: Experience: Sufficient increasingly responsible experience providing administrative and technical support to users of a specialized computer application. Education: Equivalent to completion of high school, supplemented by college or university coursework in computer science, information technology, business administration, or a related field. Candidates should have knowledge of computer systems management, application support, database structures and relationships, scripting, documentation, troubleshooting, software installation and maintenance, data management, reporting tools, operating systems, and customer service practices. The successful candidate will be able to analyze problems, identify solutions, prioritize competing requests, communicate effectively with technical and non-technical users, exercise sound judgment, and establish effective working relationships throughout the organization. BENEFITS OF CITY EMPLOYMENT The City of Santa Rosa offers a comprehensive benefits package, including: • Competitive salary • Retirement through CalPERS • Competitive leave accrual package • Choice of health plans • Flexible Spending Account program • Employer contributions to a Retiree Health Savings plan • Employer-paid vision and dental coverage • 12 paid holidays annually, plus 1 to 3 floating holidays depending on hire date and years of service • $500 annual wellness benefit • 9/80 flexible schedule available with management approval • Paid Family Leave • Public Service Loan Forgiveness (PSLF) qualifying employer • Potential eligibility for a hybrid remote work schedule after successful completion of probation Additional information about benefits is available through the City's employee benefits resources. SELECTION PROCESS ONLINE APPLICATIONS ONLY. Only complete applications, including all required supplemental questions, will be considered. Please provide thoughtful and thorough responses to the supplemental questions. Responses are scored using criteria specific to this position. Do NOT simply write "See Resume." Incomplete or insufficient supplemental responses may result in disqualification from the selection process. The most qualified candidates will be invited to participate in the next stage of the selection process, which may include a performance/skills assessment and interviews. Additional assessments may also be included. TENTATIVE SELECTION TIMELINE Candidates selected to move forward should plan for the following tentative dates: Skills Assessment: Monday, November 2 – IN PERSON ONLY First Interviews: Monday, November 9 – REMOTE VIA MICROSOFT TEAMS Second Interviews: Thursday, November 19 – IN PERSON ONLY These dates are tentative and subject to change. Candidates advancing to each stage will receive additional information regarding the time, location, and/or meeting details. ABOUT THE CITY OF SANTA ROSA The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, and inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply. HOW TO APPLY Applications must be submitted online through the City of Santa Rosa's official recruitment website. APPLY HERE: https://www.governmentjobs.com/careers/srcity/jobs/5491954/technology-application-specialist?page=2&pagetype=jobOpportunitiesJobs Please do not apply through Craigslist. The City will ONLY accept applications submitted through the online recruitment system.
Craigslist · HR
Craigslist · HR
