Summary: The Network Solutions Engineer provides technical expertise across the customer lifecycle, from pre-sale design and solution development to post-sale deployment and advanced support for complex network infrastructures. Highlights: 1. Contribute across the entire customer lifecycle with technical expertise. 2. Design and deliver technically sound and resilient network solutions. 3. Support complex network infrastructure including multi-region WAN and cloud. The Network Solutions Engineer contributes across the entire customer lifecycle, providing technical expertise during pre-sale design, presentation, and solution development, as well as post-sale deployment and advanced support. Working collaboratively with Account Managers and UCC/DATA/AV engineers, the role involves preparing technical materials, refining architectures, identifying required resources, and responding to customer inquiries. The engineer supports complex network infrastructure solutions including multi-region WAN, on-premise and cloud environments, IoT ecosystems, and key IT components such as firewalls, routing, switching, wireless, and virtual or physical servers along with vendor-specific technologies and UCC cloud platforms for voice, video, and collaboration. Responsibilities also extend to Microsoft systems, Office 365, and cybersecurity solutions for managed services customers. Across all phases of engagement, the Network Solutions Engineer produces detailed technical documentation as required (e.g., structured cabling designs, MDF/IDF layouts, rack elevations, and full technical drawings), while also contributing to the integrity and ongoing design of internal network systems. Through a combination of remote tools and onsite work, the engineer ensures that approved solutions are effectively implemented, operate reliably, and continue to evolve to meet changing customer requirements. Essential Duties and Responsibilities: • Design and deliver network infrastructure solutions that are technically sound, resilient, operationally supportable, and aligned with customer requirements. • Perform analysis and provide recommendations on legacy network design, installation, and modernization opportunities. • Assist in analyzing, evaluating, and recommending new network hardware, software, and communications technologies for applicability and compatibility. • Design and support virtualization technologies such as VMware and Microsoft solutions, as well as disaster recovery solutions. • Support structured cabling design including racks/MDFs, jacks, wall plates, cable trays, and related documentation. • Conduct onsite visits, surveys, and in-depth discovery to evaluate, configure, support, and optimize moderately complex network hardware including switches, wireless controllers/access points, and firewalls. • Perform site surveys and audits to ensure proper network specifications, environmental readiness, and compliance. • Work with third-party hosted and cloud solution providers to confirm solutions meet customer needs and integration requirements. • Maintain and develop collaborative relationships with key vendors and internal teams to support solution delivery. • Provide technical evaluation and recommendations for WAN/LAN connectivity, routing, switching, firewalls, and cybersecurity-related configurations. • Execute hands-on installation, configuration, staging, and deployment of network infrastructure based on approved design documents and implementation runbooks. • Perform system migrations, software upgrades, configuration changes, and cutover activities following change-management processes and project timelines. • Implement and validate security configurations including RADIUS/AAA, Active Directory integration, wireless security, firewall rules/policies, VPN/SSL remote access, IDS/IPS, and load balancing. • Troubleshoot and resolve configuration, interoperability, and performance issues encountered during implementation or post-deployment stabilization. • Create detailed as-built documentation, configuration files, diagrams, and change logs, and maintain internal processes and procedures. • Provide knowledge transfer to customers and internal teams to ensure smooth handoff and operational readiness. • Interface with other divisions to support integrated solutions involving voice, video, camera, security, and access control systems. • Communicate with customers regarding project progress, incident updates, planned changes, and service impact to ensure high levels of satisfaction. • Improve customer service perception and overall customer satisfaction through proactive communication and quality delivery. • Demonstrate business awareness and an understanding of how IT solutions support customer strategies and goals. • Research and articulate business benefits and ROI of proposed or implemented solutions, highlighting short-term and long-term value. • Support team members during onsite deployments and ongoing configuration tasks across networking and system technologies. • Ensure network infrastructure environments are delivered within scope, on schedule, and operational, applying project management discipline where required. Knowledge, Skills, and/or Abilities Required: • College degree preferred. • 7-10 years of network system administration, project implementation and general IT experience • Demonstrated experience in network infrastructure systems design, implementation, and support. • Experience utilizing switching, wireless and firewall solutions from Extreme, Fortinet • Extensive knowledge of wireless networking, firewall administration, VPN tunneling/remote access VPN. • Advanced knowledge of network security and best practices. • Applied technical knowledge of current network hardware protocols and standards such as: BGP, OSPF, EIGRP, SSL, IPSEC, TACACS+ and RADIUS. • Professional IT Certifications, such as: Network+, Security+, CCNA/CCNP, Microsoft, etc. • Experience with Voice over IP with SIP AND SIP Trunking is a plus. • Applied technical knowledge of SD-Wan is a plus. • Interpersonal skills: such as telephone and written communication skills, active listening, and customer-care • Strong troubleshooting skills at the system and component level • Ability to multi-task and adapt to changes quickly. • Technical awareness: ability to match resources to technical issues appropriately. • Service awareness of all organization’s key IT services for which support is being provided. • Understanding of support tools, techniques, and how technology provides business services. • Candidates must be able to work multiple shifts based on project deadlines. • Candidates must have / maintain a valid driver’s license and an approved / clean driving record.
Craigslist · HR
Craigslist · HR
