Summary: This role involves providing customer support primarily via email and live chat, answering questions, troubleshooting issues, and maintaining documentation while striving to ensure customer happiness. Highlights: 1. Opportunity to elevate customer experience and resolve issues creatively 2. Be a valued team player, contributing to collective success 3. Contribute to continuous product and process improvement We are seeking full-time candidates with a background in soft sales. Applicants will work fully remote. In this role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best help customers transform the way they protect their family. Who will love this job: An advocate: you thrive on engaging with our customers, stopping at nothing to help them succeed. A problem solver: you creatively find solutions and discover workarounds using the resources available. A wordsmith: you communicate clearly, concisely, and with a friendly tone. A helper: you are friendly and patient, crafting a positive experience for our customers with each interaction. An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent level of organization. A great teammate: you contribute ideas to elevate your greater team and help them succeed. What you will be doing: Serve as the first point of contact for all support communications – primarily via email and live chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately. Handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution. Help keep both internal and customer-facing support documentation up-to-date. Actively provide recommendations for continuous product and process improvement. Build scalable customer-facing resources for common questions and issues. Requirements 1+ years of customer-facing work experience Demonstrated perseverance when resolving customer requests An aptitude for learning and sharing knowledge with others Excellent written and verbal communication skills Prior experience walking customers through technical solutions through chat and email Your own talents! If you don’t meet 100% of the qualifications above, let us know in your application, why you’d be a fit for this role Benefits: Weekly pay and performance bonuses Benefits package including Health, Life, and Retirement Flexibility in your schedule We also offer a merit-based promotion structure for applicants looking to advance their careers into team management. We are currently placed on the Forbes list as the 24th happiest company to work for in America, and 2nd in overall customer service due to our culture, ethics, and career opportunities. We are proud to be an equal opportunity workplace. Our reps' average yearly income is between $65k-$80k based on commission, with an average of a $25k increase per year. We highly value a work ethic and a team-player mentality, as we all work together to succeed. Our longstanding parent company is Globe Life.
Craigslist · HR
Craigslist · HR
