Summary: This role involves processing inbound calls for retention, billing, customer service, and cross-selling, while consistently meeting performance metrics and providing accurate information. Highlights: 1. Engage in a client-centric approach within a supportive digital ecosystem 2. Work in a culture grounded in teamwork and integrity 3. Make a meaningful impact while building trust with clients Apply Now Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview GAIS is seeking a Customer Service Representatives (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention and cross selling. They will possess at least one or more of the following skills: telephone customer service/retention/sales/inbound call center experience/Life and health Insurance License. Position Details: Pay: $20/hr Remote: In the Chicago Land area only Must have an active Illinois Life and Health License Benefits Start day 1! How you'll make an impact AJOR JOB RESPONSIBILITIES: Consistently maintain an above average on Quality Assurance monitoring scores Consistently meet or exceed all Customer Service individual and departmental performance metric standards Continuously improves key job competencies, product knowledge and attend continuous training classes Provide complete and accurate information to all member inquiries Effectively and efficiently utilize the technical resources available Meet departmental goals for cross sales, retention and service. About You KNOWLEDGE / SKILLS / EXPERIENCE / EDUCATION REQUIREMENTS: High school diploma or equivalent required Holds Active Illinois Health/Life license Minimum 1 year customer service work experience in an inbound/outbound call center environment Retention experience desired Proficient PC skills (Word, Excel, Internet) Background in insurance or health discount industry preferred but not necessary. Ability to effectively represent and support a variety of consumer products utilizing superior communication skills Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process Ability to grow within a goal oriented, heavily measured environment Ability to consistently meet the minimum established performance standards Spanish Bilingual a plus CRITICAL CORE COMPETENCIES: Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member’s concerns Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner. Attention to Detail ensures accuracy and maintains strong quality control procedures Customer Service: must be able to provide exceptional customer service to members Computer Proficiency: must have strong PC and typing skills Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance. High Level of Self motivation and ability to succeed. Time Management: Excellent punctuality a must. Fully remote: Has a designated distract free area to perform remotely as if you were in an office #LI-KB3 Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) Apply Now
Craigslist · HR
Craigslist · HR
