Summary: Seeking a focused Customer Service Representative in the service industry to manage calls, assist customers, and book services for a growing company. Highlights: 1. Opportunity to help create a great company 2. Help set a higher standard in the home service industry 3. Work collaboratively and independently We have an opening for a Customer Service Representative with experience in Service Industry. Answer phones / make outbound calls and explain the benefits of hiring our company as their service provider. Assist existing customers with questions and identify sales opportunities. Seek out new customers and leads. The company expects to continue our double-digit growth through our exceptional service and acquisitions. This position is an exceptional opportunity for an ambitious professional wanting to help create a great company and turn customer inquiries into scheduled jobs and services. The primary responsibilities include, but are not limited to: - Explaining the benefits of using our service to inquiring customers - Answer a large volume of incoming calls and manage appropriately - Provide outgoing call and email support for retained, new business, and incoming leads - Book jobs and schedule technicians strategically; support with dispatching - Prepare all paperwork for technicians and customers - Research property information - Greet employees and customers walking in the door - Order and manage office supplies as needed - Other administrative duties as assigned Qualifications: Focused, organized and an adept problem solver The desire and the ability to help our company 'Set a Higher Standard' in the home service industry 2-3+ years excellent Outside Sales & superior Customer Service experience Dispatching experience highly preferred, not required Experience with automated scheduling program (Service Titan a plus) The ability to work collaboratively on a team as well as independently run your desk and take ownership of duties The ability to multitask while staying focused and having a heightened sense to detail Excellent organizational skills Must be able to pass a criminal background check Training will be 3 plus weeks on day shift Monday to Friday and then switched to Work Schedule can be as follows and can move to partial remote in the future Sunday to Wednesday 12pm to 10pm Wednesday to Saturday 12pm to 10pm Tuesday to Saturday 2pm to 10pm
Craigslist · HR
Craigslist · HR
