Summary: Serve customers by providing information, resolving service problems, and maintaining excellent relationships while ensuring requests are completed accurately and on time. Highlights: 1. Opportunity to provide unparalleled customer service 2. Engage in problem-solving and process improvement 3. Collaborative team environment We are hiring for an experience Customer Service Representative. Must have 2 plus years of experience. Monday to Friday day shift work schedule may vary between 7am to 5pm an 8 hour shift. 40 hours per week. Pay depends on experience. PRIMARY PURPOSE Serves customers by providing information and resolving service problems. Responsible for ensuring that customer requests are completed accurately and on time according to standard operating procedures. Carries out all customer service activities, develops and maintains excellent relationships with customer contacts, offers unparalleled customer service to all customers and drivers. ESSENTIAL DUTIES AND RESPONSIBILITIES Teamwork • Works with other department positions to provide an efficient, accurate, and pleasant customer service experience. • Acts as a liaison between the warehouse and the customer in administration of accounts. Customer Service • Verifies on-hand inventory is sufficient to cover shipping orders. • Interfaces with customers via phone, email, counter. • Interacts with drivers and completes customer paperwork as product is shipped or received. • Responds promptly to emails, inquiries, and complaints in a courteous manner. • Accurately manage customer holds and releases in conjunction with the Inventory Control Department. Problem Solving • Investigates and solves general customer issues and questions • Forwards customer claims to the Inventory Control Department for investigation. Initiative • Suggests procedural improvements to the customer service lead. • Identifies additional services that can strengthen customer partnerships and reports to Customer Service Lead. Administrative Duties • Maintains and organizes all electronic communication according to company procedures. • Files all documents immediately and according to filing procedures. • Accurately confirms orders and receipts in WMS system against customer paperwork. OTHER DUTIES AND RESPONSIBILITIES Skills and expectations: • Customer service understanding • Friendly & compassionate • Patience • Problem solving skills • Teamwork and cooperation skills • Communication & listening skills • Body language and tone awareness • Phone duties, greeting visitors • Understands computer and office systems • Organization and working with detailed records • Schedule appointments • Email etiquette and writing skills • Word and Excel experience • Google Apps experience FOOD SAFETY REQUIREMENTS All Staff have the responsibility for complying with all inventory safety, legality, and regulatory requirements. Employees must adhere to Company quality systems to include following all procedures, using the correct forms, and completing all documents accurately. Documented arrangements are in place to cover for the absence of key staff. All staff have the responsibility to report any food safety and quality issues to the supervisor immediately. GMP REQUIREMENTS All employees will be trained on GMPs and are expected to follow the requirements set forth in them at all times If interested please email resumes.
Craigslist · HR
Craigslist · HR
