Summary: This role offers hands-on hospitality operations and guest service, with opportunities to develop into areas like systems, building care, revenue, or administration within a boutique Manhattan property. Highlights: 1. Opportunity to learn all aspects of a small hospitality business 2. Clear path for growth into specialized operational areas 3. Supportive team environment with direct access to leadership Grounding Circle Hospitality operates two boutique properties in Manhattan. We’re building a hospitality team where thoughtful guest service, clear communication, and care for the crew go together. We’re looking for someone dependable and curious who wants to learn how a small hospitality business runs—not just cover a desk. You’ll begin with hands-on hotel operations, then develop additional responsibility in systems, building care, revenue, or administration. Hotel experience is welcome but not required. A strong work history, good judgment, and follow-through matter to us. The Role Your foundation is daily hotel operations and guest service. Responsibilities include: - Front desk and guest care: Check-ins, check-outs, guest messages, requests, and thoughtful follow-up on concerns. - Room readiness: Coordinate with our Room Care team, communicate turnover priorities, and help ensure rooms are ready for arriving guests. - Hands-on operational support: Assist with room care, laundry, supplies, common-area upkeep, and basic troubleshooting within your training. - Clear handoffs: Document guest needs, room status, open issues, and next steps so the next crew member can take over confidently. As you develop, you’ll take ownership of a defined project or recurring responsibility beyond the front desk. Hands-on hotel operations remain part of the role as you grow. Training and Development Start with Room Care Everyone begins with paid, hands-on Room Care training, generally during the first one to two weeks. You’ll learn to prepare, inspect, and turn over a room alongside experienced crew members. Understanding what makes a room guest-ready gives you the foundation to support guests and coordinate the work effectively. Build confidence in daily operations During your first two months, you’ll learn our front desk systems, guest communication, room-readiness coordination, property procedures, and shift handoffs. Training progresses with your demonstrated readiness, taking relevant experience into account. Develop a second area of responsibility Around your third month, we’ll review your progress together and identify a development area based on your strengths, interests, and business needs. We’ll agree on an initial assignment, training support, and scheduled time for that work. The balance between daily operations and project work develops with your readiness and the responsibilities you take on; it is not an automatic 50/50 split. Areas You Can Grow Into 1) Operations & Systems Improve written procedures, organize team information, help test AI tools, and simplify recurring workflows. 2) Building & Maintenance Coordination Track preventive maintenance, coordinate vendors, follow up on repairs, and help maintain organized property and safety records. 3) Revenue & Pricing Management Track occupancy and booking trends, compare rates, prepare revenue reports, and support pricing analysis. 4) Administration Support onboarding records, payroll coordination, invoices, bookkeeping, and compliance documentation. You do not need to arrive as a specialist. You do need to be willing to learn carefully, work accurately, and take responsibility for follow-through. Schedule Four to five shifts per week, generally 32–40 hours. Our shift times are: - Morning: 7 AM–3 PM - Swing: 3 PM–11 PM - Overnight: 11 PM–7 AM Your regular shift pattern will be discussed and agreed upon before hiring, including whether overnight shifts are part of your schedule. We aim to keep that pattern consistent rather than move you unpredictably between shifts. Weekend availability is required. Holidays are working days when they fall within your agreed schedule. Initial training may require a different pattern so you can work alongside experienced crew members. Please include the days and shift times you can consistently work. Who Will Do Well Here You have a dependable employment history and can describe responsibilities you earned over time. Several years with one employer is a strong plus, whether in hospitality, retail, customer service, administration, or another field. You communicate clearly in person and in writing, are comfortable learning computer systems, and can stay organized when priorities change. You notice what needs attention, act within your training, and ask for support rather than guess. You’re comfortable with practical work and open to feedback. You care about doing the basics well—not only the future title. How We Work We stay attentive to guests, support our coworkers, and leave the next shift prepared. We write things down, share what we learn, and look for better ways to handle recurring problems. Leadership works alongside the crew. You’ll have direct access to the people running the business, hands-on training, and opportunities to contribute ideas. Greater responsibility is built through trust, consistency, and demonstrated ability. To Apply Reply with your resume and a brief note covering: - Why this role interests you, including one example of responsibility you held in a previous job. - Your consistent availability by day and shift. - Which development area interests you most, or whether you’re still exploring.
Craigslist · HR
Craigslist · HR
