Hotel Front Desk (Toledo)

Description

Summary: We are seeking a reliable and customer-focused Front Desk Agent / Night Auditor to manage guest services and overnight auditing responsibilities. Highlights: 1. Manage guest services and overnight auditing responsibilities 2. Utilize Choice Hotels systems for front desk and audit duties 3. Opportunity for advancement **Job Title:** Front Desk Agent / Night Auditor **Location:** Quality Inn **Employment Type:** Full-Time / Part-Time (Day & Night Shifts Available) --- ### **Job Summary** We are seeking a reliable and customer-focused Front Desk Agent / Night Auditor to join our team at Quality Inn. The ideal candidate will have prior hotel experience and be familiar with Choice Hotels systems. This role requires excellent communication skills, attention to detail, and the ability to manage both guest services and overnight auditing responsibilities. --- ### **Key Responsibilities** **Front Desk Duties:** * Greet guests in a friendly and professional manner * Check guests in and out efficiently * Handle reservations, cancellations, and modifications * Answer phone calls and respond to guest inquiries * Resolve guest issues and provide exceptional customer service * Maintain a clean and organized front desk area **Night Audit Duties:** * Perform nightly audit procedures and balance daily transactions * Reconcile accounts, charges, and payments accurately * Generate and review financial reports * Ensure accuracy of guest billing and folios * Handle late check-ins and early check-outs * Maintain security and safety during overnight hours --- ### **Qualifications** * Previous hotel front desk or night audit experience preferred * Knowledge of **Choice Hotels software (ChoiceADVANTAGE or similar systems)** required * Strong computer and data entry skills * Excellent communication and problem-solving abilities * Ability to work independently during overnight shifts * Flexible schedule, including weekends and holidays * High school diploma or equivalent required --- ### **Preferred Skills** * Experience in hospitality or customer service * Strong attention to detail and organizational skills * Ability to multitask in a fast-paced environment * Dependable and punctual --- ### **Benefits** * Competitive pay (based on experience) * Flexible scheduling * Employee discounts * Opportunities for advancement --- ### **How to Apply** Please submit your resume with relevant experience. Candidates with prior experience using Choice Hotels systems will be given priority consideration. --- **Join our team and help create a welcoming and comfortable experience for every guest!**