Summary: Seeking a customer service-focused and hospitality-driven leader to manage culinary operations, drive sales, and ensure exceptional guest experiences in a premier inflight catering company. Highlights: 1. Opportunity to lead and direct culinary operations and team performance 2. Engage in client relationship building and promotional activities 3. Accountable for market performance and achieving operational goals General Manager (White Plains NY) Air Culinaire Worldwide Looking for Strong customer service focused and hospitality driven leader for Premier Inflight Catering Company? Air Culinaire Worldwide is seeking talented experienced passionate people who love food, be part of a team, and making customers happy. Job Purpose: The General Manager is responsible for the supporting direction and delegation of duties, direction, and performance results between the directives of the Regional Director (RD) and the operations team. The facilitates and in a hands-on manner, directs and coordinates the physical duties and orchestration of Air Culinaire activities and job functions in support of his or her District Manager. The GM conducts these duties and initiatives in a manner that’s aligned and compliant with company policy and procedures and verifies his markets qualitative and financial P&L performance and scheduled profitability. The GM will drive all performance and efficiency standards within the market and assist the RD and his/her team in achieving the company’s mission and operational goals. The GM will also be directly accountable for the execution of local sales and promotional efforts, client engagement, personal relationships, and outstanding customer service and client loyalty performance standards. The GM will actively participate in promotional activities and client facing relationship building efforts that result in enhancements to revenue, quality, world-class Guest Service, and employee/customer relations. Responsibilities and Associated Duties: Under the direction of the District Manager, the General Manager will be responsible for managing the quality of work performance of the team while supporting global communications, operations standards and delivery of business functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of Air Culinaire; this includes assurance of performance standards, product specifications, accuracy, training and upholding the culinary expertise required in all kitchens. ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. The GM will support the District Manager, and Director of Operations and Sales team to consistently communicate, report, collaborate and adhere to procedures to deliver exceptional guest experiences to every client within the Air Culinaire system. - 2 - General Manager Job Description-Rev 04/23/2015 Measures of Success: - Sales & Service Goals- success will be measured using the “Local Sales Plan”, which are established by the Sales team annually, just prior to the new Fiscal Year starting which include: - Recruit new top performing team members as well as directing new Catering Revenue Streams and Aviation Catering Clients – New Sales & Service Opportunities directly or through Catering Specialists & Sales team. - Specific Job Responsibility Performance through communication, collaboration and attendance of all required meetings, training sessions and succession planning initiatives - Stellar Guest-Customer Service & Achieving Monthly Reports & Operational Success in Minimum Standard Performance ratings. - Integrity & Accountability in Service, Communication, Client Relations & Revenue Generation Performance Metrics - Entrepreneurial Spirit - Teamwork & Team Building Commitment to consistently improve local operational performance & standards. Knowledge, Experience and Skill Requirements: • Responsible for supporting Regional Director operational directives kitchen accuracy, office administration, personnel, local clients, facility, capital assets, government compliance and corporate requirements. • Supports quality and execution of catering operation, supervises and trains staff, oversees the quality and accuracy of preparation and service of food and concierge services. • Responsible for supporting District Manager in operational execution of all culinary events, including regional menu coordination, leads and creates plans for staff training, development, and approving payroll records. • Supports District Manager, Payroll Department, HR & Finance in processing Payroll/Labor, scheduling, performance reviews, training, hiring, discipline and all related paperwork on time and accurately. • Responsible for supporting District Manager in maximizing the kitchen’s financial performance in accordance with all established quality performance standards, corporate guidelines, and budgets. • Responsible for managing kitchen adherence to execute corporate guidelines in maintaining operations, HACCP/food safety & premium quality, customer communication, relations, satisfaction, and timely delivery. • Assists RD in local sales promotions, client relationship visits, communicating and recording- reporting inventory, and all local purchasing and receiving policies and procedures. • Manages cleaning and maintenance of all company assets and arranges for repairs, contracts, and other services. • Supports District Manager in Investigating and resolving food and service-related complaints and Process Events • Manages the HACCP, health and safety regulations standards required in their market. • Assists District Manager in communicating, implementing, and enforcing corporate policies and procedures. • Supports District Manager in Sales & Marketing initiatives as directed by the Company. • Supports District Manager in communicating and maintaining client relationships with local client base. • Directly manages and enforces Air Culinaire’s Standard Operating Procedure (SOP) as the primary operations document during the course of business operations. The SOP contains specific procedures that provide consistent service levels for clients, as well as provides internal communication/reporting timelines and methods. • Report timesheets, operations checklists, and operational performance reports for RD, for all personnel as needed for operations and payroll purposes. • Supports District Manager requirement to submit company & personal expense reports through Coupa weekly per Air Culinaire personnel handbook. • Manages and audits monthly vehicle maintenance log containing repair details and associated cost. - 3 - General Manager Job Description-Rev 04/23/2015 • Supports District Manager in accurate communication and reporting of accounts payable weekly and review accounts payable reports for accuracy. • Supports District Manager to conduct monthly inventory for kitchen & locker products. • Supports District Manager in supervising local Air Culinaire employees in strict compliance to the most recent Air Culinaire Employee Handbook and in a manner consistent with Air Culinaire’s established goals and objectives. • Perform other duties as assigned by Regional Director. REQUIREMENTS • Experience in managing staff members and client relationships in a business environment and exceptional organizational skills. • Excellent verbal and written communications skills. • Must have a base knowledge of finance and accounting principles and Department of Health Regulations. • Must demonstrate ability to schedule and manage labor and food cost within a budget. • Must be able to manage fulfillment team and process as well as vehicle fleet, off-site employee management and the expenses associated with this business component. INDIVIDUAL/FAMILY HEALTH CARE BENEFITS Medical Dental Vision Company Paid Short/Long-Term Disability Insurance Company Paid Basic Life Insurance Pet Insurance 401K RETIREMENT PLAN Company Match is 100% of the First 6% of Participant Contributions PAID TIME OFF & EMPLOYEE INCENTIVE The Total Annual Accrual of PTO Hours is 128 Floating Holidays YEAR-ROUND EMPLOYMENT Not a Seasonal Position All Overtime Fully Paid BONUS ELIGIBILITY Quarterly Financial Performance Bonus TRAVEL OPPORTUNITIES 26 Domestic and International Business Locations All Expenses Paid for Business Related Travel Only serious professional culinary candidates need to apply.
Craigslist · HR
Craigslist · HR
