Summary: The C.A.R.E. Consultant drives client satisfaction, retention, and loyalty through a hybrid customer experience and sales role, fostering relationships and ensuring a seamless service journey. Highlights: 1. Hybrid customer experience and sales role 2. Builds long-lasting client relationships 3. Critical for customer satisfaction and recurring revenue C.A.R.E Consultant (Customer Acquisition & Retention Expert) Molly Maid of Pierce, Thurston & South King Counties Sales & Customer Experience Report to: Operations Manager Overview: The C.A.R.E. consultant is a hybrid of customer experience and sales role designed to drive client satisfaction, retention, and long- term loyalty. This position goes beyond traditional estimating by fostering relationships with new and existing clients to ensure a seamless, high- touch service journey. The C.A.R.E Consultant is the face of the company for new clients and the key to turning one-time experience into recurring revenue. Key Responsibilities: Customer Acquisition: -Conduct in home estimates for potential customers -Present services, answer questions, and create customized service plans. Onboarding & Initial Quality Oversight: -Attends & quality checks all initial cleans -Perform Walk- thought with clients to ensure satisfaction and alignment with expectations. - Follow up after each of the first five cleans to reinforce a positive experience Ideal Candidate: -Strong interpersonal and communication skills -Comfortable with both sales and service -Highly Organized with customer- first mindset -Willing to be in field and engage directly with clients -Thrives in a dynamic, evolving role Why this Role Matters: This position is a critical part of our strategy to decrease churn, enhance customer satisfaction, and strengthen recurring revenue. The C.A.R.E consultant doesn’t just estimate- they build relationships the last.
Craigslist · HR
Craigslist · HR
