Business Manager

Description

Summary: The Business Manager leads high-performing teams, ensures successful daily office operations, and creates a positive patient experience in a fast-paced healthcare environment. Highlights: 1. Lead high-performing teams and foster a collaborative, patient-centered culture 2. Drive office efficiency, team engagement, and business results 3. Develop and coach non-clinical office teammates Apply Now At Gentle Dental, we believe exceptional patient care starts with strong leadership. Our Business Managers play a critical role in creating a positive patient experience, leading high-performing teams, and ensuring successful day-to-day office operations. We are looking for an organized, people-focused leader who is passionate about team development, operational excellence, and delivering outstanding service to patients and teammates alike. In partnership with the Director of Operations and Area Clinical Director, the Business Manager is responsible for overseeing the daily operations and performance of the practice. This role helps create a collaborative, patient-centered culture while driving office efficiency, team engagement, and business results. If you thrive in a fast-paced healthcare environment, enjoy coaching and developing teams, and are motivated by creating a positive impact within your office and community, we encourage you to apply. Key Responsibilities Office Operations & Patient Experience Ensure the office delivers exceptional patient care and customer service from open to close each day Maintain an organized, efficient, and positive office environment that supports both patients and teammates Oversee daily office operations, patient flow, provider support, and scheduling coordination Conduct daily team huddles and proactively adjust workflows to maximize efficiency and patient satisfaction Address patient concerns and escalated situations promptly, professionally, and compassionately Leadership & Team Development Directly supervise, coach, and develop non-clinical office teammates Support recruitment, onboarding, training, retention, and performance management of office staff Monitor team schedules, approve timesheets, and ensure compliance with training and licensing requirements Foster a culture of accountability, teamwork, communication, and continuous improvement Partner with HR to address employee relations matters and support team development initiatives Financial & Business Performance Monitor office production, collections, scheduling efficiency, and patient retention metrics Review production reports and communicate office performance goals and results with the team Support office profitability through operational improvements and strong financial oversight Manage bookkeeping functions, invoice processing, payroll preparation, cash handling, and reporting responsibilities Collect patient payments and ensure compliance with company cash handling policies Act as a subject matter expert regarding accepted insurance plans, limitations, and exclusions Administrative & Compliance Responsibilities Ensure accurate insurance claim submission and treatment plan processing Maintain advanced knowledge of practice management software systems and reporting tools Ensure compliance with company policies, HIPAA, OSHA, and all applicable federal, state, and local regulations Support front office responsibilities as needed, including scheduling appointments, answering phones, and assisting patients Qualifications Previous dental, healthcare, or multi-site office management experience preferred Strong leadership, coaching, and team development skills Excellent verbal and written communication skills Strong organizational, problem-solving, and multitasking abilities Ability to analyze operational and financial performance metrics Computer literacy required; Denticon experience is a plus Ability to work effectively in a fast-paced, patient-focused environment Compensation $25.00 – $27.00 per hour DOE Location Gentle Dental Skyline 4755 Liberty Rd S, Salem, OR 97302 Benefits Medical, Dental, and Vision coverage Life insurance 401(k) plan with company match Paid Time Off (PTO) Continuing Education (CE) opportunities Career growth and advancement opportunities within the company At Gentle Dental, we provide the support, tools, and career opportunities needed to help our leaders succeed professionally while making a meaningful impact on the patients and communities we serve. Education PreferredBachelors or better High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply Now