Summary: The Assistant General Manager at Great Wolf is a key driver of strategic execution, operational excellence, and future lodge leadership, designed as a succession role for the General Manager position. Highlights: 1. Key driver of strategic execution and operational excellence 2. Succession role for General Manager position 3. Influential cross-functional leadership responsibility Apply Now Pay: $140000 - $150000 Summary: At Gre Wolf, the Assistant General Manager (AGM) is more than a right hand to the General Manager—they’re a key driver of stregic execution, operional excellence, and future lodge leadership. This role is designed as a succession role for the General Manager position, providing immersive, hands-on experience across all aspects of lodge operions and leadership. Reporting directly to the General Manager, the AGM serves as an influential cross-functional leader with responsibility for overall lodge performance. While the role does not include direct reports, it requires a high degree of leadership, partnership, and accountability to deliver results through department heads and their teams. The AGM regularly acts as Manager on Duty (MOD) for multiple shifts per week, stepping in as the senior-most leader onsite and managing real-time decision making across all areas of the lodge. They are instrumental in driving key KPIs— including targeted flow, GOP, labor efficiency, training compliance, and guest sisfaction—while representing the lodge in community engagement efforts and brand-building initiives. Join our Pack: •Grow your career: A gre place to start or advance your career with cross-training, scholarship fund, and talent development programs all levels •Gre Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacions and employee referral incentives •Learn While You Earn: Gain access to Gre Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebre Your Uniqueness: Join a team th cheers for diversity and inclusion through programs th make everyone feel welcome and recognized. Benefits: Bonus Eligible Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer mch Paid vacion time off Paid parental leave Responsibilities: Serves as Manager on Duty (MOD) for multiple shifts each week, with full accountability for lodge operions, guest experience, and team performance during those times Acts as a stregic partner to the General Manager and plays a key role in succession planning and leadership continuity Provides operional guidance and cross-functional leadership across all departments, including Guest Services, Housekeeping, Food & Beverage, Aquics, Retail, and Attractions Partners with Directors to achieve performance objectives, especially in financial metrics (targeted flow, GOP), labor management, training compliance or other key organizional initiives Serve as interim leader when there are vacancies for Director or Manager roles within the lodge as needed, ensuring continuity of operions, team leadership, and guest experience. Collabores on hiring, onboarding, scheduling, coaching, and performance improvement efforts across the lodge Champions a high-performance, guest-centric culture while ensuring adherence to brand standards, legal compliance, and safety protocols Helps develop and manage the annual opering budget; monitors variances and supports corrective actions as needed Enhances guest loyalty by fostering exceptional service, ensuring resolution of escaled concerns, and reinforcing brand values Leads the lodge’s community engagement and charitable giving initiives, acting as a brand ambassador in local partnerships and events Facilites weekly Director meetings and ensures alignment, accountability, and follow-through on key initiives Invests in personal leadership development and stays informed on hospitality trends and innovions to prepare for future advancement Qualificions: Associe’s degree in Hospitality, Business, or reled field; or equivalent combinion of educion and experience Minimum 5 years of leadership experience in hospitality a department or division director level Minimum 2 years of experience managing financial performance including budgeting, forecasting, and margin improvement Leadership experience in two or more operional departments Demonstred proficiency in Microsoft Office suite Successful completion of criminal background check and drug screen Willingness and ability to reloce to multiple Gre Wolf Lodge locions Desired Qualificions & Traits Strong financial acumen with experience driving GOP, targeted flow, and labor efficiency Proven ability to lead through influence and partnership without direct authority Track record of developing high-performing teams and achieving operional excellence Stregic thinker with strong problem-solving skills and tention to detail Enthusiastic and positive energy with a hands-on, roll-up-your-sleeves leadership approach Deep commitment to guest sisfaction, team success, and community engagement Eager to grow into a General Manager role within Gre Wolf Lodge Physical Requirements: Able to lift up to 20 lbs Able to bend, stretch, and twist Able to stand and walk for extended periods of time Applicion Instructions We are hiring immediely, with relocion packages available. Click on “Apply Now” or ch with a recruiter (bottom of your screen on Gre Wolf’s website). Complete an applicion and a recruiter will reach out on next step. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulions prohibit discriminion against qualified individuals based on their stus as protected veterans or individuals with disabilities, and prohibit discriminion against all individuals based on their race, color, religion, sex, sexual oriention, gender identity, nional origin, and for inquiring about, discussing or disclosing compension. Moreover, these regulions require th covered prime contractors and subcontractors take affirmive action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual oriention, gender identity, nional origin, disability or veteran stus. Apply Now
Craigslist · HR
Craigslist · HR
