Description
Summary:
A Shift Leader performs leadership and organization tasks to ensure team members work efficiently and effectively, focusing on customer service and operational adherence.
Highlights:
1. Performs leadership and organization tasks for efficient team operations
2. Ensures great customer service and handles customer issues
3. Manages conflicts and adheres to company policies and standards
Shift Leader duties and responsibilities
A Shift Leader performs leadership and organization tasks to ensure team members work efficiently and effectively during their shift. Responsibilities include:
Great customer service
Monitoring attendance, tardiness and reporting to management
Assigning duties to specific employees based on role and skills on the shift
Sharing feedback with both upper management and team members
Handling customer issues and managing conflicts
Adhering to company policies and health, safety and employment standards
Balancing cash drawers and preparing cash deposits
Experience is definitely is a plus.