Summary: The Lead Baker ensures every cookie and customer experience reflects a charitable spirit, curating top-quality taste and aesthetic experiences while upholding exceptional hospitality and service standards. Highlights: 1. Reflects charitable spirit and curates top-quality taste and aesthetic. 2. Extends nurturing and caring service to all customers. 3. Maintains operational excellence and premium customer service. The Lead Baker mission is to ensure every cookie and customer experience reflects our charitable spirit of giving and our interest in curating a top-quality taste and esthetic experience for every customer who enters our shop. Hello Robin is known for its stellar staff of smart, committed, caring folks who work for and alongside Robin and Clay to represent them even when they are not present. Essential Job Functions and Key Responsibilities: • The overall experience of Hello Robin extends hospitality to our neighborhood and community. Our team members reflect our nurturing and caring service that’s extended to everyone who walks through our shop doors. • Knowledgeable about all offerings from our Hello Robin cookies, Molly Moon’s ice cream and Caffe Vita coffee to our retail products. Follows packaging standards to present a stellar product. Shop Operations: • Maintains daily operations by arriving on time as scheduled. Attire meets personal presentation standards. Core Competencies: • Operational Excellence: Conveys friendly attitude by greeting customers with a warm smile, eye contact and genuine connection during their experience. Hello Robin provides an open and inclusive environment for all. • Premium Customer Service: Demonstrates Hello Robin’s hospitality by being a great leveler of the field, where the least empowered and the most empowered in society are treated with the same level of respect, dignity, and service. • Sustainability: Supports the limitation of waste of cookies and packaging. • Problem Solving & Decision Making: Analyzes problems, identifies root causes, and presents effective solutions to the management team. • Interpersonal/Communication Skills: Demonstrate concerns for team members and customer’s needs with respect and empathy. • Taking Initiative: Initiates service and tasks with high energy and a sense of urgency. • Teamwork: Supports teamwork through encouragement during shifts. Essential Job Functions and Key Responsibilities: • The overall experience of Hello Robin extends hospitality to our neighborhood and community. Our team members reflect our nurturing and caring service that’s extended to everyone who walks through our shop doors. • Knowledgeable about all offerings from our Hello Robin cookies, Molly Moon’s ice cream and Caffe Vita coffee to our retail products. Follows packaging standards to present a stellar product. Shop Operations: • Maintains daily operations by arriving on time as scheduled. Attire meets personal presentation standards. Coordinates the day's deliveries with Capitol Hill and Commissary Manager. • Successfully follows procedures for baking and fulfilling orders to Hello Robin standards. • Supports team members by being respectful and communicating when working together. • Communicates encouragement and shares constructive direction and feedback with team members. • Adheres to all Hello Robin standards and follows guidelines in Hello Robin’s training guide. • Supports shop management by being flexible to support shift coverage especially during busy seasons. • Maintains all shop operations tasks including baking operations, task lists, cleanliness, follows cash handling procedures, and receives orders to standard by confirming all orders are accounted. • Receives and places all orders placed in store or via phone. Ensures accuracy on all orders and conveys excellent customer service to all orders placed in store and via phone + DoorDash. • Anticipating the needs of our customers and providing a service led with care is essential to the hospitality experience at Hello Robin. • Knowledgeable about all offerings, products, and Hello Robin story. Shop Health and Safety: • Must have a Food Handler’s Permit to maintain health standards. • Follow Hello Robin’s Health and Safety Guide to standard. Recommended Skills and Education: • 2 or more years in service hospitality industry. • Able to multitask. • Possess math skills and can operate various platforms for shop operations. • Navigating an iPad and necessary shop applications within it for daily operations. Physical Demands: The Lead Baker is expected to be able to perform job functions with reasonable accommodation. Physical demands include: • Remaining standing in a stationary position and walking throughout the facility for extended periods of time each day. • Reaches, bends, squatting, and lifting (up to 60lbs); carries 20-50lbs over short distances. • Operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer). Compensation: • Competitive Compensation • Gratuity Benefits: (available after 6 months of employment) • 100% Paid Health Insurance Benefits for Full Time Team Members • Paid Time Off (PTO) for Full Time Team Members • $500 towards opening an IRA
Craigslist · HR
Craigslist · HR
