Summary: The Guest Services Supervisor at Great Wolf leads daily front desk and lodge operations, ensuring guest satisfaction and supporting team development. Highlights: 1. Grow your career with cross-training, scholarships, and talent development. 2. Access exclusive perks for you, your family, and friends. 3. Prioritize your well-being with flexible scheduling and wellness programs. Apply Now Pay: $21.75 At Gre Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operions. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. Hiring immediely with full-time, part-time, and flexible scheduling Join our Pack: •Grow your career: A gre place to start or advance your career with cross-training, scholarship fund, and talent development programs all levels •Gre Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacions and employee referral incentives •Learn While You Earn: Gain access to Gre Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebre Your Uniqueness: Join a team th cheers for diversity and inclusion through programs th make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer mch Paid vacion time off Paid parental leave Essential Duties & Responsibilities Supervises daily front office operions to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check-in standards and operional efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Gre Wolf policies and procedures, and collabores with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escales pack/guest feedback to leadership as approprie Ensures the completion and proper communicion/escalion of guest requests and other concerns to the approprie department Understands and participes in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilites feedback from Pack Members Monitors performance of agents, providing real time feedback and coaching Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operions; ensures safety standards are met Participes in recruitment and selection of talent for the guest service team Partners with department leaders to develop and execute action plans reled to guest service and Pack Member engagement measured through NPS and eNPS Participes with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigions, conflict resolution, etc. Maintains quality of operion by ensuring service excellence, ensuring adeque inventory levels, and operional equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility th complies with all approprie regulions-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communicions Programs May also assist in supervising bell, valet and night audit and other roles as needed Basic Qualificions & Skills High School diploma or equivalent experience Minimum of 1 year prior experience Rooms Division/Front Desk Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstred customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed Desired Qualificions & Traits Associe's degree or higher in hospitality or reled field Experience with Opera or similar system Previous hotel experience, preferably in a large family resort or hotel Physical Requirements Ability to lift 30lbs. Ability to stand/sit for long periods of time. Ability to bend, stretch and twist Pay Re: $ /hr An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant educion, qualificions, certificions, experience, skills, seniority, geographic locion, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizional needs. The range listed is just one component of Gre Wolf’s total compension package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Applicion Instructions: Click on “Apply Now” or ch with a recruiter (bottom of your screen on Gre Wolf’s website). After a brief applicion, all qualified applicants will be immediely invited to setup an interview or tend an upcoming hiring event. Position Close De: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discrimine against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compension informion of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compension informion, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigion, proceeding, hearing, or action, including an investigion conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish informion. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulions prohibit discriminion against qualified individuals based on their stus as protected veterans or individuals with disabilities, and prohibit discriminion against all individuals based on their race, color, religion, sex, sexual oriention, gender identity, nional origin, and for inquiring about, discussing or disclosing compension. Moreover, these regulions require th covered prime contractors and subcontractors take affirmive action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual oriention, gender identity, nional origin, disability or veteran stus. Apply Now
Craigslist · HR
Craigslist · HR
