Summary: The Guest Services Manager at Great Wolf improves guest and employee satisfaction, maximizes financial performance, and monitors compliance with standards and procedures. Highlights: 1. Opportunity for career growth and talent development programs 2. Access to on-the-job, functional, and leadership training 3. Flexible scheduling and holistic wellness program Apply Now Pay: $60000 - $65000 At Gre Wolf, our Guest Services Manager strives to continually improve guest and employee sisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures. Join our Pack: •Grow your career: A gre place to start or advance your career with cross-training, scholarship fund, and talent development programs all levels •Gre Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacions and employee referral incentives •Learn While You Earn: Gain access to Gre Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebre Your Uniqueness: Join a team th cheers for diversity and inclusion through programs th make everyone feel welcome and recognized. Benefits: • Medical, Dental, and Vision insurance • Health savings account • Telehealth resources • Life insurance • 401K with employer mch • Paid vacion time off • Paid parental leave Essential Duties & Responsibilities Manages the execution of all operions in Guest Services (e.g., Front Office, Bell, Valet, and PBX) Assists in analyzing operional and reporting systems and transles the insight into actionable plans for the organizion and each property Audits systems & reviews reports understanding gaps in performance execution of brand and service standards Assists with guest services functions as needed Assists in training staff and developing for potential career advancement Responsible for personnel reled mters including: performance management, disciplinary action, investigions, training, etc. Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience Basic Qualificions & Skills High School Diploma or equivalent educion/experience 1+ year previous Front Desk/Guest Service management experience Must be flexible regarding schedule, based on business demands Previous experience demonstring strong customer service Successful completions of a criminal background check and drug screen Desired Qualificions & Skills Bachelor's Degree in Hospitality, Hotel Management or reled field Ability to multi-task and prioritize a variety of tasks with minimal direction Proven teamwork skills Enthusiastic and energetic Excellent communicion skills Physical Requirements Ability to lift up to 20 pounds Able to sit and/or stand for long periods of time Estimed Salary Range: $60000 - $65000 annual base salary An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant educion, qualificions, certificions, experience, skills, seniority, geographic locion, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizional needs. The range listed is just one component of Gre Wolf’s total compension package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Applicion Instructions We are hiring immediely, with relocion packages available. Click on “Apply Now” or ch with a recruiter (bottom of your screen on Gre Wolf’s website). Complete an applicion and a recruiter will reach out on next step. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulions prohibit discriminion against qualified individuals based on their stus as protected veterans or individuals with disabilities, and prohibit discriminion against all individuals based on their race, color, religion, sex, sexual oriention, gender identity, nional origin, and for inquiring about, discussing or disclosing compension. Moreover, these regulions require th covered prime contractors and subcontractors take affirmive action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual oriention, gender identity, nional origin, disability or veteran stus. Apply Now
Craigslist · HR
Craigslist · HR
