Summary: This role involves recruiting talented candidates and providing excellent customer service by managing inquiries, building relationships, and ensuring high satisfaction. Highlights: 1. Recruit talented and qualified candidates to meet hiring goals 2. Provide excellent service standards and maintain high customer satisfaction 3. Build sustainable relationships and trust with customer accounts Description: Recruiters are responsible for meet hiring goals by filling open positions with talented and qualified candidates. This entails sourcing and screening candidates, coordinating the interview process, and facilitating offers and employment negotiations, all while ensuring candidates have a pleasant experience. A customer service representative/Recruiter to provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Outlook Emails Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type: Full-time Benefits: Dental insurance Health insurance Vision insurance
Craigslist · HR
Craigslist · HR
