Summary: Seeking a dependable, organized Operations Support Coordinator to manage transportation, courier, and warehouse operations, linking customers, drivers, and dispatch. Highlights: 1. Key link between customers, drivers, dispatch, and warehouse personnel 2. Support daily transportation, courier, and warehouse operations 3. Proactive in a fast-paced environment, managing multiple priorities Operations Support Coordinator We are seeking a dependable, organized, and detail-oriented Operations Support Coordinator to support the daily activities of our transportation, courier, last-mile delivery, and warehouse operations. This position serves as a key link between customers, drivers, dispatch, and warehouse personnel to ensure orders are entered accurately, shipments are processed on time, delivery documentation is completed, and operational issues are communicated and resolved promptly. The ideal candidate is proactive, comfortable working in a fast-paced transportation environment, and capable of managing multiple priorities while maintaining accurate records and providing excellent customer service. Essential Duties and Responsibilities **1. Order Processing and Scheduling** - Enter, review, and update customer orders in company and customer-specific transportation systems. - Verify order details, pickup and delivery locations, delivery requirements, deadlines, and special handling instructions. - Assist with daily scheduling, routing coordination, and assignment of delivery orders to available drivers. - Ensure orders are entered and processed according to customer requirements and company procedures. - Enter billing information for all orders accurate for proper invoicing **2. Driver and Dispatch Support** - Communicate with drivers regarding pickup instructions, delivery assignments, schedule changes, and customer requirements. - Monitor the status of deliveries and follow up on delayed, missed, or incomplete stops. - Assist with coordinating additional pickups, returns, redeliveries, and urgent service requests. **3. Customer Service and Communication** - Respond professionally to customer emails, phone calls, and service inquiries. - Provide shipment status updates and assist with pickup and delivery requests. - Communicate delays, delivery exceptions, and other service issues to customers as directed. - Coordinate with customers and internal personnel to resolve missing paperwork, order discrepancies, and delivery concerns. - Maintain professional relationships with customers, vendors, drivers, and warehouse personnel. **4. Administrative and Operational Reporting** - Maintain completed order forms - Identify incomplete orders, overdue documentation, pending pickups, and unresolved service issues. - Assist management with daily operational summaries and customer-specific reporting. - Follow ups Core Competencies • Problem solving • Time management • Accountability • Stress management • Team communication • Operational thinking Email your resume for consideration.
Craigslist · HR
Craigslist · HR
