Summary: This role balances administrative excellence with proactive logistics coordination, serving as the primary point of contact for client inquiries and ensuring seamless warehouse operations. Highlights: 1. Serve as the first point of contact for customer inquiries and communications. 2. Act as the primary bridge between the office and warehouse teams. 3. Proactively coordinate shipping documentation and carrier pickups. Role Overview The Office & Logistics Assistant serves as a vital link between our customers and our warehouse operations. This role is designed for a detail-oriented professional who can balance administrative excellence with proactive logistics coordination. You will be the primary point of contact for client inquiries while ensuring the back-end flow of inventory and shipping remains seamless. Key Responsibilities 1. Customer Relations & Communications Serve as the first point of contact by managing phone calls. Monitor and respond to customer emails with professional, accurate, and timely information regarding orders and services. Resolve basic customer inquiries and escalate complex issues to management when necessary. 2. Warehouse & Inventory Liaison Act as the primary bridge between the office and the warehouse team regarding incoming product arrivals. Proactively follow up with warehouse staff to confirm receipt of goods and verify quantities against packing slips. Coordinate with the warehouse manager to track the status of inventory organization, ensuring stock is properly accounted for and accessible. 3. Shipping & Logistics Support Accurately prepare shipping documentation, including BOLs (Bills of Lading), commercial invoices, and packing lists. Schedule daily pickups with various shipping carriers (UPS, FedEx, DHL, and LTL freight providers). Monitor shipment tracking to provide updates to customers and the sales team. Required Skills & Qualifications Communication: Exceptional verbal and written communication skills with a professional demeanor. Organization: High level of attention to detail and the ability to manage multiple moving parts simultaneously. Technical Proficiency: Competence in Microsoft Office Suite (Excel, Outlook) and experience with CRM or Inventory Management Software. Problem Solving: A "get it done" attitude with the ability to troubleshoot shipping delays or inventory discrepancies. Experience: Previous experience in an office administrative role or a logistics environment is preferred. Work Environment & Physical Demands This is primarily a desk-based role within an office setting. Occasional trips to the warehouse floor are required to verify inventory status or consult with the warehouse team.
Craigslist · HR
Craigslist · HR
