Summary: This role involves monitoring elevator systems, prioritizing service calls, dispatching technicians, communicating with customers, and ensuring compliance for smooth and safe operations. Highlights: 1. Prioritize service requests and dispatch technicians 2. Communicate with customers and resolve field issues 3. Ensure compliance with policies and safety protocols Monitoring Elevator Systems: Keep track of the performance and status of elevators within a building or facility. Prioritizing Calls: Assess the urgency and nature of service requests to prioritize them appropriately. Dispatching Technicians: Assign and dispatch elevator mechanics based on availability and skill set to address service needs. Customer Communication: Provide updates and estimated times of arrival (ETAs) to customers and follow up on open service requests. Collaboration: Work closely with supervisors, service managers, and technicians to optimize scheduling and resolve field issues. Compliance: Ensure all dispatching follows company policies, safety protocols, and regulatory requirements. These responsibilities ensure the smooth and safe operation of elevators, providing excellent customer service to building occupants and responding to emergency situations promptly. ENGLISH AND SPANISH IS REQUIRED.
Craigslist · HR
Craigslist · HR
