Customer Service Associate/Admin (Seattle)

Description

Summary: Seeking an entry-level Office Associate focused on exceptional customer service, managing administrative tasks, supporting A/R, and coordinating staff schedules. Highlights: 1. Delivering exceptional customer service and administrative support 2. Managing CRM data and coordinating staff activities 3. Involving in light Accounts Receivable functions Job Title: Office Associate (Customer Service Focused) Job Overview: Full-time, Monday through Friday entry-level admin position focused on delivering exceptional customer service, managing daily administrative tasks, supporting basic accounts receivable (A/R) functions, coordinating staff schedules, and maintaining our industry-specific CRM database. Core Responsibilities • Customer Communication o Answer incoming phone calls promptly and professionally. o Respond to customer emails with accurate information using efficiency tools as applicable o Resolve client inquiries or route to appropriate staff. • Administrative Support o Perform general office tasks as needed o Assist management and other office staff with special projects. • CRM & Data Management o Update client records in our industry-specific CRM. o Log all communication touchpoints accurately and timely. o Ensure data integrity and clean customer lists. • Staff Coordination o Work with technicians daily (mostly by phone) on their day-to-day customer and database adjustments, inquiries etc. o Act as a central communication hub for team updates and collaborate with office and field crew. • Light Accounts Receivable (A/R) o Prepare and send invoices to clients accurately within system. o Post incoming customer payments and log receipts. o Follow up politely on overdue client balances. Qualifications & Skills • Experience o Proven experience in customer service or office administration. o Prior experience working with CRM database systems. o Basic understanding of invoicing or entry-level accounting. • Skills o Excellent verbal and written communication abilities with preference for adapting some tasks to an AI-assisted model o Strong organizational skills with high attention to detail. o Proficiency in Microsoft Office Suite and ability to learn new systems quickly o Excellent problem-solving skills and ability to learn the basics of our industry in order to field general questions regarding accounts and Pest Prevention. • Schedule Requirements o Available full-time, Monday through Friday with some flexibility but generally 8:30-4:30 in-person o Pay range $25-26/hr plus full time benefits: health, dental, vision, 401k with matching and holiday bonus plus PTO and standard company holidays People from all diverse communities encouraged to apply. Please send resumés to jen@paratex.com. No phone calls please.