Summary: This role supports property revenue and profit targets, maintaining high customer service standards and resident retention, while managing accounting and leasing. Highlights: 1. Cultivate and manage resident experience 2. Lead and mentor a leasing team 3. Ensure affordable compliance for housing programs Job Summary Together with the Community Manager, this associate works to ensure the propertys revenue and profit targets are met while maintaining best-in-class standards for customer service and high retention for our residents. Assistant Community Managers are responsible for cultivating and managing the resident experience while supporting the propertys accounting needs and leasing policies. Reports to: Community Manager Key Responsibilities Include (but are not limited to) Accounting & Bookkeeping Maintain all property accounting and reporting, including collecting and posting rent, financial and leasing reports, month end, pre-close, bank deposits, and ensuring a balanced rent roll. Prepare monthly close-out and financial reports. Process invoices for payment. Collect rent, fees, and other payments. Complete bank deposits, dispositions, and account reconciliations. Use property management software such as Yardi to record, track, and report on all financial workings of the community. Affordable Compliance Gather and follow up on all verifications of income, as required for LIHTC and/or HUD programs. Monitor correct usage of income and rent limits as well as utility allowances. Walk units to prepare for state-required inspections. Maintain positive relationship with local housing authority. Customer Service & Sales Use your leasing and sales experience to lease apartments. Promote resident satisfaction and retention by regularly responding to complaints, questions, and requests in a timely manner. Take all appropriate action to resolve and address service issues. Teamwork Cheer, lead, and mentor our leasing team. They will look to your guidance and experience related to leasing, closing, marketing, apartment files, and resident retention. Work closely with the Community Manager regarding all property operations. Qualifications Education & Certifications High school diploma or equivalent required. Housing Credit Certified Professional (HCCP) designation preferred. Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) designation preferred if HUD property. Valid drivers license may be required. Experience Minimum of one year of residential leasing, sales, and/or property management experience required. Minimum of one year of LIHTC experience required. Experience in leadership and supervising a staff preferred. Experience using Yardi or other related property management accounting software. Skills & Competencies Strong knowledge of Microsoft Outlook, Word, and Excel. Strong math and accounting skills. Understanding of financial statements (budget, financial reports, accounting information, etc.). Strong understanding of federal, state, and local fair housing laws and provisions. Knowledge of Low Income Housing Tax Credit (LIHTC). Knowledge of IRS 8823 guide and HUD 4350.3 manual. Excellent communication and interpersonal skills. Problem-solving and conflict resolution. Time management and organizational skills. Customer service orientation. Leadership and team mentoring. Attention to detail and accuracy. Ability to work a flexible schedule including weekends, evenings, and some holidays. Key Success / Performance Indicators Maintain property occupancy and revenue goals. Ensure compliance with LIHTC and HUD regulations. Achieve high resident satisfaction and retention scores. Accurate and timely financial reporting. Positive team engagement and performance. Exempt Status Non-exempt (hourly) Physical Requirements For an 8-hour day Never = 0% | Occasional = 133% | Frequent = 3466% | Constant = 67100% Travel Requirements: Occasional Lift/Carry 12 lbs. or less: Frequent Lift/Carry 1325 lbs.: Occasional Lift/Carry 2640 lbs.: Never Lift/Carry 41100 lbs.: Never Push/Pull 12 lbs. or less: Frequent Push/Pull 1325 lbs.: Occasional Push/Pull 2640 lbs.: Never Push/Pull 41100 lbs.: Never Type/Keypunch: Frequent Sit: Frequent Stand/Walk: Frequent Bend: Occasional Squat/Kneel: Occasional Twist/Turn: Occasional Crawl: Never Climb: Occasional Reach Up: Occasional Reach Out: Frequent Use of Hands: Constant Drive: Occasional
Craigslist · HR
Craigslist · HR
