Summary: Manage customer accounts and ensure timely collections, supporting outstanding service and strong client relationships through account analysis and effective communication. Highlights: 1. Manage customer accounts and ensure timely collections 2. Utilize effective communication for customer accounts 3. Provide excellent customer service throughout collections Collection Agent at ROAD RUNNER AUTO SALES, role in managing customer accounts and ensuring timely collections. This position is essential in supporting our mission of delivering outstanding service while maintaining strong relationships with our clients. Responsibilities Conduct account analysis to identify outstanding debts and payment patterns. Utilize effective phone etiquette to communicate with customers regarding their accounts. Manage collections for overdue accounts while maintaining a professional demeanor. Assist customers in understanding their payment options and account statuses. Document all interactions and update account records accurately. Collaborate with team members to develop strategies for improving collection rates. Provide excellent customer service throughout the collection process, ensuring client satisfaction. Qualifications Proven experience in collections or related fields, preferably in automotive or retail sectors. Strong customer service skills with an emphasis on communication and relationship building. Ability to analyze accounts and develop effective collection strategies. Excellent phone etiquette and interpersonal skills for effective communication with clients. Detail-oriented with strong organizational skills to manage multiple accounts efficient
Craigslist · HR
Craigslist · HR
