Summary: The Client Service Associate delivers a professional, responsive, and relationship-driven client experience, supporting Financial Advisors with a client-first mindset. Highlights: 1. Key role in delivering a highly professional client experience 2. Supports Financial Advisors and Wealth Management professionals 3. Emphasizes interpersonal skills, professionalism, and adaptability Client Service Associate — Team Support SIE, Series 7, and Series 66 Preferred or willing to obtain Position Summary The Client Service Associate plays a key role in delivering a highly professional, responsive, and relationship-driven client experience. This role supports a team of Financial Advisors and Wealth Management professionals by helping ensure clients feel valued, understood, and well-served in every interaction. The ideal candidate is a polished communicator, collaborative teammate, and proactive problem solver who demonstrates strong emotional intelligence, sound judgment, discretion, and a client-first mindset. Success in this role requires the ability to build trust, manage competing priorities with composure, and contribute positively to a fast-paced, team-oriented environment. While technical knowledge and industry experience are helpful, this role places strong emphasis on interpersonal skills, professionalism, adaptability, attention to detail, and a genuine commitment to service excellence. ________________________________________ Key Responsibilities: Client Experience and Relationship Support • Serve as a welcoming, professional, and dependable point of contact for clients and internal partners. • Build strong client relationships through consistent follow-up, active listening, empathy, and timely communication. • Help create a seamless and positive client experience by anticipating needs and responding with urgency and care. • Communicate clearly and professionally with clients regarding service requests, documentation, scheduling, and general account-related matters. • Demonstrate discretion and sound judgment when handling sensitive client information and confidential matters. • Help reinforce client confidence by ensuring requests are handled accurately, thoughtfully, and efficiently. • Partner with the Financial Advisor team to support a consistent client service model and high standard of responsiveness. Team Collaboration and Practice Support • Work closely with Financial Advisors and team members to coordinate daily priorities, client requests, and follow-up items. • Contribute to a collaborative team culture by communicating openly, staying organized, and supporting shared goals. • Demonstrate flexibility and a willingness to assist wherever needed to help the team operate effectively. • Maintain composure and professionalism when managing deadlines, shifting priorities, or time-sensitive client needs. • Proactively identify potential issues, escalate matters appropriately, and help drive tasks to completion. • Support a positive team environment through reliability, accountability, and a solutions-oriented mindset. Administrative and Operational Excellence • Manage client service workflows with strong attention to detail, organization, and follow-through. • Prepare and coordinate client documentation, meeting materials, correspondence, and other service-related items. • Track pending items and ensure timely completion of client and team requests. • Assist with scheduling, calendar coordination, meeting logistics, digital tools, and general administrative needs. • Maintain accurate client records and documentation in accordance with applicable policies and procedures. • Help improve team efficiency by identifying opportunities to streamline processes and enhance organization. • Remain adaptable and open to learning new systems, processes, and procedures. Qualifications Education and Experience • High school diploma or equivalent required. • Bachelor’s degree preferred. • Prior experience in financial services, wealth management, banking, client service, hospitality, executive support, or administrative support preferred. • Experience supporting a team-based practice or multiple professionals is a plus. Licenses — Preferred • Securities Industry Essentials — SIE preferred • Series 7 — preferred • Series 66 — preferred • Series 63 and Series 65 may be considered in lieu of Series 66, depending on firm requirements. Desired Soft Skills and Attributes • Client-first mindset: Demonstrates genuine care for clients and a commitment to service excellence. • Professional communication: Communicates clearly, respectfully, and confidently in person, by phone, and in writing. • Emotional intelligence: Reads situations thoughtfully, responds with tact, and builds trust through strong interpersonal awareness. • Reliability: Follows through on commitments and can be counted on by clients, advisors, and team members. • Attention to detail: Produces accurate work and understands the importance of precision in client service. • Strong judgment: Knows when to act independently, when to ask questions, and when to escalate matters. • Adaptability: Adjusts effectively to changing priorities, new processes, and evolving team needs. • Composure under pressure: Maintains professionalism in a fast-paced environment with competing deadlines. • Collaboration: Works well with others and contributes to a positive, team-oriented culture. • Ownership mentality: Takes initiative, identifies next steps, and drives tasks to resolution. • Discretion: Handles confidential information with care and professionalism. • Problem-solving orientation: Approaches challenges with curiosity, resourcefulness, and a constructive attitude.
Craigslist · HR
Craigslist · HR
