Keeper Security, Inc.
Training Manager
Chicago, IL, USA
Keeper Security is hiring an experienced Training Manager to lead our global customer training initiatives and content strategy. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and lead our customer education efforts to drive product adoption and user enablement at scale.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
As a Training Manager, you will be responsible for leading the global customer training strategy, managing a distributed team of trainers, and owning content development and delivery across multiple languages. You will work closely with Customer Success, Implementation, and Sales teams to ensure our customers are empowered with the knowledge they need to adopt and succeed with Keeper’s platform.
You will own and optimize the customer learning journey through engaging adoption resources, instructor-led trainings, and scalable Learning Management System (LMS) programs tailored to various user personas and geographies.
Responsibilities:
Curate, develop, and manage engaging adoption and enablement content for end users, admins, and technical audiences
Own the lifecycle and maintenance of content hosted in Keeper’s LMS, ensuring onboarding modules are always up-to-date and localized
Lead and scale a global training team, driving strategy, execution, performance metrics, and professional development
Coordinate translation and localization of training content in alignment with Keeper’s multilingual product availability
Establish and maintain a scalable process for delivering live and asynchronous training experiences
Collaborate with cross-functional stakeholders to align content with product updates, support trends, and customer needs
Define and monitor success metrics for training engagement and effectiveness
Advocate for continuous improvement in training tools, delivery methods, and learner outcomes
Requirements
5+ years of experience in customer education, training, or instructional design within a SaaS or technology company
2+ years of experience managing a global training team or enablement function
Proven experience creating and maintaining LMS-based training programs (e.g., Docebo, SAP Litmos, or similar)
Strong background in content creation for diverse audiences and learning formats (written, video, interactive)
Experience working with multilingual training delivery and content localization
Excellent project management skills with the ability to handle multiple priorities
Strong communication and leadership skills, with a passion for customer enablement and education
Bachelor’s degree in Education, Instructional Design, Business, or related field (or equivalent experience)
Preferred
Instructional design certifications (e.g., CPLP, APTD, or ATD)
Familiarity with cybersecurity or IT/SaaS product environments
Experience in knowledge management platforms and video-based learning
Background in adult learning theory or user adoption strategies
Benefits
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt
Negotiable Salary
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