Shift Supervisor

About the Role: Tapstitch is seeking a deeply operational and hands-on Customer Support Lead to take ownership of our global support function alongside leads in China. Help lead a distributed international team and act as the voice of the customer across the business.You will lead a growing international team and develop systems that drive customer satisfaction, brand loyalty, and operational excellence across the entire support lifecycle. This role reports to company leadership and works cross-functionally with Product, Marketing, and Operations teams across the U.S., China, and the Philippines. Key Responsibilities: Own and lead customer support operations globally Manage, coach, and scale a distributed support team, with a focus on teams in the Philippines Build strong working relationships across functions, especially with Product and Supply Chain teams based in China Audit and improve all customer training materials, macros, and internal documentation Partner with the U.S. team to develop support content (Help Center articles, walkthrough videos, AI chatbot prompts) in advance of product or garment releases Monitor team performance rigorously through KPIs; resolve bottlenecks and escalate issues early Maintain and refine workflows, prioritization rules, and categorization to ensure actionable data Serve as the internal “Voice of the Customer” (VOC), advocating for user needs and identifying systemic issues for cross-functional resolution Travel regularly to the Philippines to maintain close oversight and foster a culture of accountability and excellence on the ground Requirements 5+ years of experience in customer support or operations, with at least 2 years in a leadership role Proven track record managing offshore or international teams Deep familiarity with CS software and support workflow configuration Strong communication skills and ability to work cross-culturally Exceptional attention to detail and a proactive, ownership-driven mindset Experience in eCommerce, fashion, or SaaS strongly preferred Willingness to travel to the Philippines as needed (roughly quarterly) Benefits Why You’ll Love It Here Lead a high-performing customer support team at a high-growth, VC-backed startup Drive customer satisfaction and loyalty through customer support efforts Collaborate with cross-functional teams to build innovative customer experiences. Join a mission-driven company backed by top-tier VCs Performance-Based Bonus: Up to 20% of base Health, dental, and vision insurance Early equity opportunity About Tapstitch: Tapstitch is a fast-growing, VC-backed fashion-tech startup on a mission to revolutionize how brands are built. We combine the ease and speed of print-on-demand with the quality, variety, and creative freedom of a premium manufacturer, making it radically easier for anyone to launch and scale a fashion brand. Our platform gives entrepreneurs, influencers, and existing labels access to high-quality, on-trend apparel that they can customize, brand, and dropship globally. Since launching in March 2024, we’ve grown at breakneck speed, now powering thousands of fashion brands. In March 2025, we closed a major Series A led by Tier 1 commerce investors. We’re scaling fast, expanding our NYC headquarters, growing our global team, and building the most powerful platform in fashion.

First Pointe Management Group (FPMG) specializes in acquiring and developing distinctive properties. Our hands on management approach, professionalism and diverse portfolio enables us to create a unique position in the industry. Our in-house training department educates our new employees from the very beginning of their journey and ongoing with both in-person and web-based training allowing us to develop the most talented associates in the industry. We are currently searching for a friendly, energetic full time Leasing Consultant for our 162 unit apartment community located in Renton, WA. This exciting position requires you to encourage prospective residents to live at the community with engaging tours highlighting amenities, assisting current residents with exceptional customer service, and walking the community daily to ensure its’ aesthetics and safety. Schedule: Sunday-Thursday from 9am to 6pm. What You Will Bring (please apply if you meet these requirements): • 1 year of sales, administrative, hospitality/hotel, leasing or customer service experience. Knowledge of affordable housing is a plus! • Computer proficiency in MS Office, and the ability to work in other computer software systems • Enthusiasm for learning new things is a must! Our Benefits That Benefit You: We encourage a vibrant and fun work environment and growth opportunities. FPMG provides eligible employees (and their families) with an opportunity to enroll in a variety of benefit programs, including medical, dental and vision insurance. We also provide a robust Employee Assistance Program for employees and some family members. Employees can enroll in our company’s flexible spending accounts, retirement savings plans, life, disability insurance and long-term care programs. Employees will accrue up to 80 hours annually of vacation and Washington paid sick leave. Will also enjoy nine paid holidays throughout the calendar year. The salary range for this position is $20-22 per hour. Other compensation includes but is not limited to: leasing and renewal commissions, mileage reimbursement and if applicable housing discounts. The compensation that will be offered to the successful candidate will depend on factors such as the candidate’s experience and qualifications. Submit your resume through this link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b566c9e0-de1e-49a4-9464-b338295be70c&ccId=19000101_000001&jobId=577385&source=CC2&lang=en_US

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase. Responsibilities: Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience. Evaluate and write up incoming orders and present them to the Processing Department. Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods. Have a basic understanding of company product knowledge to properly address customer questions and concerns. Offer customers alternative products or additional products to boost sales and provide first-class customer service. Provide customer outreach when necessary to relay and evaluate any pending issues. Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc. Communicate with account managers to address any customer concerns. Process all paperwork for customer orders/RMAs/backorders etc. Compile pertinent customer data in provided documentation and flag any concerns/patterns to management. Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms Requirements Required Skills/Abilities: Superior verbal and written communication skills. Proficient in Microsoft Office Suite. Ability to multi-task in a demanding environment Organized and meticulous. Strong interpersonal skills. CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: High school degree or GED required. A minimum of two year’s related experience Benefits Health Care (Medical, Dental & Vision) 401(k) Plan with Company Match Paid Time Off (Vacation, Sick & Public Holidays) Convenient Location with Free Parking Company Provided Beverages and Snacks Dog Friendly Work Atmosphere Company Gatherings and Events

At Transdev, We put Careers in Motion! Come join our team! Starting day one, you'll be an essential team member. Because as a Transdev Bus Driver with Pierce Transit Shuttle ADA service you'll be safely transporting disabled riders in a courteous and reliable manner within Pierce County. Every day is a chance to do meaningful work as a Transdev Bus Driver — all while gaining the skills, opportunities, and support to excel. And the most rewarding aspect of all? Providing the day's passengers with freedom and the convenience of reliable and safe transportation. Transdev is proud to offer: Pay range from $20.61-$25.98/hour, and with two annual increases based on union contract Attractive benefits package, including monthly safety incentive stipend and 401(k) with 3% company match. 80 hours of paid vacation after 1 year of service, 9 paid holidays after 6 month probation, and 1 hour of paid sick leave accrual for every 40 hours worked. Comprehensive Medical, dental, vision and life insurance company plans. Paid Time Off-Vacation, Holiday, and Paid Sick Leave. All benefits and wages subject to the terms of the union contract Questions? Good! Call us at 253-589-9080 X208 Fuel your Purpose. Make an Impact. At Transdev, we provide easy and convenient mobility, improving quality of life by connecting people and communities. And we understand that the essential work we provide couldn't be done without our team members like you. It's why you'll have a platform to share your perspectives, explore new ideas and help create real, positive change. Together with you, we'll embrace our different experiences and cultural backgrounds. And work to have a team where all people are first. We can't wait to see what we'll accomplish together. About: Transdev is the largest private-sector provider and integrator of multiple modes of public transportation in the United States, including operations of bus, rail, streetcar, paratransit, autonomous vehicle, and shuttle services. Cities, counties, airports, companies and universities across the world contract with Transdev to operate their transportation systems. Our goal is to help clients provide mobility solutions that are available to all riders and are appealing, convenient, integrated networks that people actively choose to ride. Our purpose is to empower the freedom to move with safe, reliable and innovative solutions that serve the common good. In cities across the U.S., we're helping our clients move toward integrating public transit into the city's lifeblood, circulating and connecting people to the places they care about. We are a global company operating in 18 countries on six continents. Our U.S. headquarters is based near Chicago, Illinois. Transdev "Move the World Forward" Video: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law. If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check. All Transdev properties are drug-free. California applicants: Please Click Here for CA Employee Privacy Policy. Transdev — Pierce Transit Shuttle ADA 2310 104th St. Ct. South Lakewood, WA 98499 www.transdevNA.com

🚕 Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! In 2023, ABI was acquired by INSHUR, the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers. We are looking for a Customer Support Lead here at ABI, based in Dallas, TX. You’ll be working for a busy Commercial Insurance Brokerage that specializes in the "for hire" transportation industry, which includes taxicab, limousine, and rideshare TNC APP based companies. You’ll have the opportunity to work remotely while also connecting with your colleagues at our Dallas office at least 3 days a week, fostering a dynamic and supportive environment. You’ll be working with an international team with hubs in New York City 🗽, Westlake, CA ⛰️, Dallas, TX ⭐, UK 🇬🇧, and the Netherlands 🇳🇱 who are re-inventing insurance. Supported by (and reporting to) the Head of Customer Support you'll be joining a friendly team of 5 who believe in working collaboratively, staying adaptable, and delivering clear, consistent support to our insureds. We're focused on streamlining processes and creating a strong, reliable experience for every customer. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do Our Period X product is a niche insurance program designed specifically for fleet operators with unique compliance and operational needs. As our first Customer Support Lead in our newly created Dallas-based team, you’ll be the point person for ticket quality, workflow oversight, and day-to-day support. This is a hands-on lead role, you’ll work tickets directly, but also guide teammates, support escalations, and be a voice in process improvement. You’ll partner closely with Customer Operations leadership, Underwriting, and internal systems teams to ensure compliance is maintained, timelines are met, and customers stay insured, informed, and supported. You’ll be working on: Managing the Zendesk queue—triaging, assigning, and owning complex or high-priority tickets. Supporting frontline representatives with guidance on standard operating procedures, tone, policy questions, and tricky customer issues. Acting as the first point of contact for internal escalations and compliance concerns, working directly with insureds when needed. Monitoring service level agreements, response quality, and team consistency whilst identifying gaps and suggesting improvements. Help onboard new team members, maintain accurate documentation, and QA outbound messages for tone and clarity. Provide day-to-day people management by offering feedback, supporting development, and helping team members stay aligned with priorities and goals. 🎯 While we prioritise aptitude and passion over a strict checklist of requirements, we've outlined a core set of skills we believe will lead to success in this role. To make things clear, we’ve categorised them into “essentials to thrive in the role” and “additional skills that could set you apart” We'd love to hear from you if you have …these essentials to thrive in the role; Zendesk Expertise: Serve as the team's go-to expert with hands-on knowledge of Zendesk. Customer Support Specialist: Experience managing customer queries (phone/email), preferably in insurance. Team leader: You’re an experienced team lead who is seen as a reliable point of contact for questions and enjoys helping teammates grow and succeed. Great Communicator: Strong written and verbal communication. … these additional skills that could set you apart Familiarity with commercial auto or surplus lines insurance  Bilingual in Spanish You’ll love it here if you:  💡 Thrive navigating ambiguity and finding clarity in uncertain situations. 👏 Take pride in being accountable and owning your responsibilities. 🚀 Enjoy in a fast-paced environment where change happens quickly. 🔧 Are solutions-focused and driven to overcome challenges. 💪 Embrace resilience and adapt to setbacks with a positive attitude. 🧠 Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if: ⏳ Prefer a more structured, slow-moving environment. 📝 Feel most comfortable when tasks and processes are clearly defined from the start. 🤔 Struggle with handling multiple challenges at once or adapting to frequent changes. 🚫 Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process:  Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience. Case Study: A short take home task  First Interview: 60-minute video call with the Head of Customer Support and Customer Support Lead to delve into the role and review your task, including technical questions and an opportunity for you to ask questions. Final Interview: 45-60 minute video call with the Head of Customer Support and People Partner to assess team fit and answer any questions you might have.  We encourage you to ask questions about the role and the company throughout the hiring process. We believe that this is as much an opportunity for you to interview us as it is for us to interview you. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer.  We offer all our employees stock options. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes: 🌴 25 days of holiday (+5 days after 5 years), 5 sick days and 8 federal holidays 🩺 Medical, dental and vision health insurance plans 🛡️ Life insurance, short-term, and long-term disability benefits  🍼 13 weeks fully paid parental leave for all new parents, regardless of your gender 💵 401(k) with 4% company match 🚉 Commuter Benefits 🕐 Flexible working hours to fit your lifestyle 📚 $650 annual training allowance & learning opportunities 🧘‍♀️ $50 monthly wellbeing and home setup allowance 📞 24/7 Employee Assistance Program and mental health benefits It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.  About Us 🚕 INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers. 💡Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise. 🚀 Backed by some off the most forward thinking VC’s including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding  as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future. 🌍 As a global team of around 250 people based across the US, UK, and the Netherlands, we value: 🤝 Generosity, inclusivity, open-mindedness, and diversity 🏆 Delivering great results and learning in the open 🎯 Freedom to make long-term, high-impact decisions 💙 The wellbeing of our teammates and the people around us And… Enjoying the ride! Equal opportunities 🌈 At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We’re passionate about creating equal opportunities and making the tech industry a better place for all and we don’t discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. 🌍 As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ 🌈. We proudly represent 30+ nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We’re proud to have been recognised for Diversity and Inclusion by the British Insurance Awards 🏆. 🏢 We recognise that early-stage companies often hire people similar to the existing team—something we’ve worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity. ⏰ While this position is advertised as full-time, we’re flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate. 🛠️ If you need any adjustments during the interview process, please let us know, and we’ll do our best to accommodate your needs.

We are a very busy, small animal, one doctor practice seeking a friendly and helpful Receptionist. Must be available 10:30 -6:30pm Monday through Thursday, and have their own transportation. Employees must be self-motivating, not afraid to get a little dirty or hairy. This position must know how to type fast and accurately when scheduling appointments. As well as able to multitask when checking people in and out and still answer the phones politely. Must be able to walk without assistance when escorting pets to and from kennels, must be able to hold 30 lbs. Whether it’s get dog food or holding animals, be able to squat down low to pick up an animal or reach tall shelves. Other duties to this position will be faxing, emailing prescriptions, work with petty cash and credit card machines, do reminder calls, filing, prepping for the charts for the prior day’s appointments, and getting the mail. Base rate starts at $18.00/hr. If you think you might be a perfect fit, please e-mail your resume.