Customer Success Lead

About the Role: Tapstitch is seeking a deeply operational and hands-on Customer Support Lead to take ownership of our global support function alongside leads in China. Help lead a distributed international team and act as the voice of the customer across the business.You will lead a growing international team and develop systems that drive customer satisfaction, brand loyalty, and operational excellence across the entire support lifecycle. This role reports to company leadership and works cross-functionally with Product, Marketing, and Operations teams across the U.S., China, and the Philippines. Key Responsibilities: Own and lead customer support operations globally Manage, coach, and scale a distributed support team, with a focus on teams in the Philippines Build strong working relationships across functions, especially with Product and Supply Chain teams based in China Audit and improve all customer training materials, macros, and internal documentation Partner with the U.S. team to develop support content (Help Center articles, walkthrough videos, AI chatbot prompts) in advance of product or garment releases Monitor team performance rigorously through KPIs; resolve bottlenecks and escalate issues early Maintain and refine workflows, prioritization rules, and categorization to ensure actionable data Serve as the internal “Voice of the Customer” (VOC), advocating for user needs and identifying systemic issues for cross-functional resolution Travel regularly to the Philippines to maintain close oversight and foster a culture of accountability and excellence on the ground Requirements 5+ years of experience in customer support or operations, with at least 2 years in a leadership role Proven track record managing offshore or international teams Deep familiarity with CS software and support workflow configuration Strong communication skills and ability to work cross-culturally Exceptional attention to detail and a proactive, ownership-driven mindset Experience in eCommerce, fashion, or SaaS strongly preferred Willingness to travel to the Philippines as needed (roughly quarterly) Benefits Why You’ll Love It Here Lead a high-performing customer support team at a high-growth, VC-backed startup Drive customer satisfaction and loyalty through customer support efforts Collaborate with cross-functional teams to build innovative customer experiences. Join a mission-driven company backed by top-tier VCs Performance-Based Bonus: Up to 20% of base Health, dental, and vision insurance Early equity opportunity About Tapstitch: Tapstitch is a fast-growing, VC-backed fashion-tech startup on a mission to revolutionize how brands are built. We combine the ease and speed of print-on-demand with the quality, variety, and creative freedom of a premium manufacturer, making it radically easier for anyone to launch and scale a fashion brand. Our platform gives entrepreneurs, influencers, and existing labels access to high-quality, on-trend apparel that they can customize, brand, and dropship globally. Since launching in March 2024, we’ve grown at breakneck speed, now powering thousands of fashion brands. In March 2025, we closed a major Series A led by Tier 1 commerce investors. We’re scaling fast, expanding our NYC headquarters, growing our global team, and building the most powerful platform in fashion.

ATTN: PETITIONERS, LIFELINE AGENTS, COVID AGENTS, FIELD TEAMS! Earn Weekly, From Gig Work! Easy Medical Health Screenings! As a Wellness Ambassador (Outreach Agent), you’ll conduct wellness screenings for medical members. And earn per screening! Position: Wellness Ambassador Location: Table Marketing (store front / DPSS / Events) Compensation: Earn Per Screening ($500+ part time) Want to make a difference in your area and your current earnings? You'll do quick and easy health screening for people on Medical.  This helps them get custom care plans and more access to resource assistance. You earn, they get more resources. It's a win-win! Your day includes: Intercepting, Educating, Enrolling and Earning! You'll have your own Screening Station (canopy, table, banner, flyers, chair, shirt, badge) Teaching about health perks and signing medical members up with a quick 2-3 minute wellness screening. Telling them what happens next (they get a $10 Target Gift card as immediate resource assistance). Requirements: Experience in customer service and good talking skills. Your own car that works well for flexible outdoor work. Being okay with using a phone for sign-ups. Enjoy gig-style flexible work Accountable and manageable  Sign 10+ people DAILY DO NOT APPLY IF: YOU HATE "HAVING" TO WORK FOR A LIVING DO NOT HAVE A PERSONAL VEHICLE CAN'T WORK OUTDOORS WON'T BE MANAGED TEXT ME TO SCHEDULE A CALL: (310) 889-5420 | Rodir TAGS: Stockton Stockton Manteca Manteca Tracy Tracy Lodi Lodi Lathrop Lathrop French Camp French Camp Ripon Ripon Escalon Escalon Country Club Country Club Linden Linden Acampo Acampo Lockeford Lockeford Woodbridge Woodbridge Garden Acres Garden Acres Thornton Thornton August August Taft Mosswood Taft Mosswood Peters Collierville Collierville Kennedy Kennedy Morada Morada Lincoln Village Lincoln Village Farmington Farmington Waterloo Waterloo Victor

At Jiffy.com, we’re obsessed with delivering an effortless, fast, and delightful experience for our customers. Whether they’re small business owners, hobbyists, or crafters bringing their creative visions to life, we make sure every interaction is seamless. Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey. As a Customer Operations Supervisor, you’ll go beyond just advocating for customers—you’ll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analyzing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You’ll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention. This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the Jiffy culture. Key Responsibilities: Lead Customer Experience Improvements: Identify and implement process enhancements to streamline support interactions and reduce customer effort. Analyze & Solve Root Causes: Dive deep into customer feedback, operational data, and escalations to uncover systemic issues and propose scalable solutions. Optimize Processes & Workflows: Work cross-functionally with customer service, product, and operations teams to eliminate inefficiencies and improve response times. Monitor & Report Key Metrics: Track customer satisfaction (CSAT), Net Promoter Score (NPS), resolution time, and support trends, providing insights and action plans. Champion the Customer Voice: Ensure customer feedback is integrated into decision-making across teams, influencing product, service, and policy improvements. Drive Cross-Team Collaboration: Work with product managers, engineers, and operations leaders to enhance self-service options, automation, and overall CX efficiency. Standardize & Document Best Practices: Develop playbooks and processes that empower support teams to deliver consistent, high-quality service. Act as an Escalation Point: Handle high-impact or complex customer issues, working cross-functionally to resolve them and prevent future occurrences. Requirements Qualifications: Bachelor’s or Associate's degree in Business, Operations, Customer Experience, or a related field. A track record of driving measurable improvements in customer service efficiency, satisfaction, and retention. Experience leading CX transformation initiatives, implementing automation, and improving self-service options. A passion for fixing broken processes, enhancing customer journeys, and making things work better, faster, and smarter. Process & Operations Expert: 5+ years of experience in customer experience, operations, or process improvement, preferably in e-commerce or a high-growth company. Root Cause Analysis Pro: Strong ability to identify systemic issues, analyze data, and implement sustainable fixes rather than just treating symptoms. Customer-Obsessed: Passionate about enhancing the customer journey with a relentless focus on making experiences smoother, faster, and frustration-free. Data-Driven & Results-Oriented: Skilled at pulling insights from customer feedback, operational KPIs, and support trends to drive measurable improvements. Tech-Savvy & Automation-Focused: Comfortable working with CRM tools (Zendesk, Intercom), chatbots, AI-driven automation, and ticketing systems. Cross-Functional Collaborator: Ability to influence and align teams across customer service, product, and engineering to implement CX improvements. Strong Communicator & Leader: Proven ability to advocate for customer needs, present insights to leadership, and drive process change. Agile & Adaptable: Thrives in a fast-paced, constantly evolving environment where priorities shift based on business and customer needs.. Benefits Why Join Jiffy? Be part of a cutting-edge, automation-driven customer service team. Work on innovative projects that improve efficiency and eliminate manual processes. Make a real impact by shaping the future of customer experience. Hybrid work model with in-office training to set you up for success. Opportunities to grow within the company Generous compensation and employer paid benefits Annual wellness and professional development Stipend Perks of getting lots of clothing! At Jiffy.com, we believe that customer experience is everything—and we’re looking for a leader who is ready to make a difference. As our Customer Experience Lead, you’ll have the opportunity to optimize processes, implement meaningful change, and shape the future of customer interactions at Jiffy. If you love digging into data, solving problems at their core, and driving real impact, we’d love to hear from you.

ATTN: PETITIONERS, LIFELINE AGENTS, COVID AGENTS, FIELD TEAMS! Earn Weekly, From Gig Work! Easy Medical Health Screenings! As a Wellness Ambassador (Outreach Agent), you’ll conduct wellness screenings for medical members. And earn per screening! Position: Wellness Ambassador Location: Table Marketing (store front / DPSS / Events) Compensation: Earn Per Screening ($500+ part time) Want to make a difference in your area and your current earnings? You'll do quick and easy health screening for people on Medical.  This helps them get custom care plans and more access to resource assistance. You earn, they get more resources. It's a win-win! Your day includes: Intercepting, Educating, Enrolling and Earning! You'll have your own Screening Station (canopy, table, banner, flyers, chair, shirt, badge) Teaching about health perks and signing medical members up with a quick 2-3 minute wellness screening. Telling them what happens next (they get a $10 Target Gift card as immediate resource assistance). Requirements: Experience in customer service and good talking skills. Your own car that works well for flexible outdoor work. Being okay with using a phone for sign-ups. Enjoy gig-style flexible work Accountable and manageable  Sign 10+ people DAILY DO NOT APPLY IF: YOU HATE "HAVING" TO WORK FOR A LIVING DO NOT HAVE A PERSONAL VEHICLE CAN'T WORK OUTDOORS WON'T BE MANAGED TEXT ME TO SCHEDULE A CALL: (310) 889-5420 | Rodir TAGS: Stockton Stockton Manteca Manteca Tracy Tracy Lodi Lodi Lathrop Lathrop French Camp French Camp Ripon Ripon Escalon Escalon Country Club Country Club Linden Linden Acampo Acampo Lockeford Lockeford Woodbridge Woodbridge Garden Acres Garden Acres Thornton Thornton August August Taft Mosswood Taft Mosswood Peters Collierville Collierville Kennedy Kennedy Morada Morada Lincoln Village Lincoln Village Farmington Farmington Waterloo Waterloo Victor

Who We Are Our purpose and our sole focus is making schools, institutions, and public gatherings safe and secure for the people who attend them. We provide security, safety, and medical support services to empower schools, event venues, and organizers and organizations to confidently prevent and manage emergencies and protect lives. Who We Are Looking For This position is responsible for interfacing with the School (our client), the community, the general public and other Security Professionals on post to ensure that operations are functioning effectively and according to Post Orders and Company policies, while also assisting the Security Director,  Assistant Director, or Site Supervisor to address all after-hours operations and employee relations issues in a timely manner.  Essential Responsibilities: The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Other duties may be assigned at supervisor’s discretion.  Conduct on-the-job training of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs Supervise and support all security personnel assigned to the shift. Ensure coverage and readiness of all assigned posts and patrol routes Communicate shift assignments, expectations, and procedures to security staff. Provide real-time direction during routine activities and emergency situations. Serve as the acting lead in the absence of the Site Supervisor. Document all shift activities in detailed logs and incident reports. Immediately notify the Site Supervisor of significant incidents, emergencies, or policy violations. Submit end-of-shift reports outlining security activities, concerns, and officer performance. Watch for irregular or unusual conditions that may create security concerns or safety hazards and report them accordingly Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift Ability to maintain excellent attendance and punctuality and have the ability to work in a very independent environment, ensuring all directions and instructions from the  Security Director,  Assistant Director, or Site Supervisor are followed consistently and thoroughly Interact professionally with all individuals in a courteous and customer service-oriented manner and de-escalate situations before they become hostile or unpleasant Demonstrate the ability to take initiative to handle and prioritize multiple, competing deadlines Requirements Our ideal candidate possesses the following:  Required - Education, Licenses, Certifications & Skills Must possess a high school diploma or equivalent Must possess a current and valid SPO License Current CPR/AED & First Aid Certification (highly desirable but will train) Must pass pre-employment background check Must be able to possess and maintain a professional, uniformed appearance at all times on campus Outstanding verbal and written communication skills required Minimum 1 – 3 years of professional-level work experience required Preferred – Experience and Skills Previous experience in supervisory or leadership roles (Highly desirable, but NOT required) Familiarity with security equipment and best practices Strong attention to detail and possess active listening skills Ability to follow directions Ability to make decisions in stressful situations, assess and evaluate situations effectively, and identify critical issues quickly and accurately  Willingness to take direction and critical feedback and adapt to improve skills and effectiveness with a positive, energetic attitude Benefits Status: Full-Time Benefits Offered: Medical, Dental, Vision STD/LTD, Life 401k Retirement Savings Hourly Rate: $25.00

Vector Marketing is interviewing immediately for part-time sales reps. Our reps work with customers, explaining our Cutco products, and placing any orders. No experience needed! Competitive base pay. Incentives possible. Flexible schedules to work around your classes or work schedule. Responsibilities: Our reps sell Cutco products that are used in the home focusing on the kitchen and some gardening tools as well. Previous experience & knowledge about home goods or sales isn’t needed. We work with a lot of people who are looking to build up their communication and networking skills. We provide all of the training needed for success. Benefits: · Solid Training - We believe in building our people from the ground up and allowing them to expand on their natural abilities in order to launch them into a successful career. · Excellent pay – Competitive starting base pay ($26.50 base-appt), incentives available based on performance. · Flexible schedules – We help our reps create a schedule that works best for them. Some work as much as possible while others choose to be super part time around other commitments such as classes or other jobs. · Advancement – Reps are able to move along several different paths including management, even those who start part time. · Location – Reps work from home and locally after training. Most meetings and training are usually held in the office. Requirements: · Enjoy working with people · All ages 18+ or a 17 and a 2025 high school graduate · Conditions apply · Willing to learn and apply new skills CLICK HERE TO APPLY ONLINE 24/7 Who would do well: This entry level sales position is a great fit for people who are looking to supplement their current job or busy schedule. Whether you work as a receptionist, hair stylist, fast food, server, or in retail – we can help work around your schedule. If you are a student looking for flexible work or someone who needs a flexible schedule, our opportunities can work around your needs. It doesn’t matter if you have a Bachelors Degree, an Associates Degree, or no degree at all – we can train you to do well with us. People who do well with us have experience in just about every field you can imagine - customer service, as a waiter or waitress, administrative assistant, office worker, landscaper, in a call center, sales lead, public relations, advertising, cashier, retail management, communications… And yes – this means our training is so good that if your previous work was as a barista, a line cook, a cashier, or stocking shelves, you can do well here. (Even if you’ve never worked before!). We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age. If you think you would be a great fit, apply now and we will send you a text to set up an interview to be done online. We find this is the easiest and fastest way to get a hold of applicants since everyone has their phones on them.