Customer Success Lead

About the Role: Tapstitch is seeking a deeply operational and hands-on Customer Support Lead to take ownership of our global support function alongside leads in China. Help lead a distributed international team and act as the voice of the customer across the business.You will lead a growing international team and develop systems that drive customer satisfaction, brand loyalty, and operational excellence across the entire support lifecycle. This role reports to company leadership and works cross-functionally with Product, Marketing, and Operations teams across the U.S., China, and the Philippines. Key Responsibilities: Own and lead customer support operations globally Manage, coach, and scale a distributed support team, with a focus on teams in the Philippines Build strong working relationships across functions, especially with Product and Supply Chain teams based in China Audit and improve all customer training materials, macros, and internal documentation Partner with the U.S. team to develop support content (Help Center articles, walkthrough videos, AI chatbot prompts) in advance of product or garment releases Monitor team performance rigorously through KPIs; resolve bottlenecks and escalate issues early Maintain and refine workflows, prioritization rules, and categorization to ensure actionable data Serve as the internal “Voice of the Customer” (VOC), advocating for user needs and identifying systemic issues for cross-functional resolution Travel regularly to the Philippines to maintain close oversight and foster a culture of accountability and excellence on the ground Requirements 5+ years of experience in customer support or operations, with at least 2 years in a leadership role Proven track record managing offshore or international teams Deep familiarity with CS software and support workflow configuration Strong communication skills and ability to work cross-culturally Exceptional attention to detail and a proactive, ownership-driven mindset Experience in eCommerce, fashion, or SaaS strongly preferred Willingness to travel to the Philippines as needed (roughly quarterly) Benefits Why You’ll Love It Here Lead a high-performing customer support team at a high-growth, VC-backed startup Drive customer satisfaction and loyalty through customer support efforts Collaborate with cross-functional teams to build innovative customer experiences. Join a mission-driven company backed by top-tier VCs Performance-Based Bonus: Up to 20% of base Health, dental, and vision insurance Early equity opportunity About Tapstitch: Tapstitch is a fast-growing, VC-backed fashion-tech startup on a mission to revolutionize how brands are built. We combine the ease and speed of print-on-demand with the quality, variety, and creative freedom of a premium manufacturer, making it radically easier for anyone to launch and scale a fashion brand. Our platform gives entrepreneurs, influencers, and existing labels access to high-quality, on-trend apparel that they can customize, brand, and dropship globally. Since launching in March 2024, we’ve grown at breakneck speed, now powering thousands of fashion brands. In March 2025, we closed a major Series A led by Tier 1 commerce investors. We’re scaling fast, expanding our NYC headquarters, growing our global team, and building the most powerful platform in fashion.

Multiple Employer Job Fair Wednesday, September 10 2pm - 4pm Event location: Aloha Community Library 17455 SW Farmington Rd. Suite 26A Aloha, OR 97007 Call Kara for more information: 503-641-3753 JOB CONNECTION: Job Connection is a free job search and referral program designed to help you find a job that fits your needs and abilities. With our FREE services, you will develop an effective job search strategy. Our FREE services include job leads, hiring events and resume updates.

At Jiffy.com, we’re obsessed with delivering an effortless, fast, and delightful experience for our customers. Whether they’re small business owners, hobbyists, or crafters bringing their creative visions to life, we make sure every interaction is seamless. Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey. As a Customer Operations Supervisor, you’ll go beyond just advocating for customers—you’ll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analyzing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You’ll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention. This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the Jiffy culture. Key Responsibilities: Lead Customer Experience Improvements: Identify and implement process enhancements to streamline support interactions and reduce customer effort. Analyze & Solve Root Causes: Dive deep into customer feedback, operational data, and escalations to uncover systemic issues and propose scalable solutions. Optimize Processes & Workflows: Work cross-functionally with customer service, product, and operations teams to eliminate inefficiencies and improve response times. Monitor & Report Key Metrics: Track customer satisfaction (CSAT), Net Promoter Score (NPS), resolution time, and support trends, providing insights and action plans. Champion the Customer Voice: Ensure customer feedback is integrated into decision-making across teams, influencing product, service, and policy improvements. Drive Cross-Team Collaboration: Work with product managers, engineers, and operations leaders to enhance self-service options, automation, and overall CX efficiency. Standardize & Document Best Practices: Develop playbooks and processes that empower support teams to deliver consistent, high-quality service. Act as an Escalation Point: Handle high-impact or complex customer issues, working cross-functionally to resolve them and prevent future occurrences. Requirements Qualifications: Bachelor’s or Associate's degree in Business, Operations, Customer Experience, or a related field. A track record of driving measurable improvements in customer service efficiency, satisfaction, and retention. Experience leading CX transformation initiatives, implementing automation, and improving self-service options. A passion for fixing broken processes, enhancing customer journeys, and making things work better, faster, and smarter. Process & Operations Expert: 5+ years of experience in customer experience, operations, or process improvement, preferably in e-commerce or a high-growth company. Root Cause Analysis Pro: Strong ability to identify systemic issues, analyze data, and implement sustainable fixes rather than just treating symptoms. Customer-Obsessed: Passionate about enhancing the customer journey with a relentless focus on making experiences smoother, faster, and frustration-free. Data-Driven & Results-Oriented: Skilled at pulling insights from customer feedback, operational KPIs, and support trends to drive measurable improvements. Tech-Savvy & Automation-Focused: Comfortable working with CRM tools (Zendesk, Intercom), chatbots, AI-driven automation, and ticketing systems. Cross-Functional Collaborator: Ability to influence and align teams across customer service, product, and engineering to implement CX improvements. Strong Communicator & Leader: Proven ability to advocate for customer needs, present insights to leadership, and drive process change. Agile & Adaptable: Thrives in a fast-paced, constantly evolving environment where priorities shift based on business and customer needs.. Benefits Why Join Jiffy? Be part of a cutting-edge, automation-driven customer service team. Work on innovative projects that improve efficiency and eliminate manual processes. Make a real impact by shaping the future of customer experience. Hybrid work model with in-office training to set you up for success. Opportunities to grow within the company Generous compensation and employer paid benefits Annual wellness and professional development Stipend Perks of getting lots of clothing! At Jiffy.com, we believe that customer experience is everything—and we’re looking for a leader who is ready to make a difference. As our Customer Experience Lead, you’ll have the opportunity to optimize processes, implement meaningful change, and shape the future of customer interactions at Jiffy. If you love digging into data, solving problems at their core, and driving real impact, we’d love to hear from you.

Responsibilities: ✅ Schedule and dispatch drivers for vehicle transportation ✅ Track loads and ensure timely pickups & deliveries ✅ Communicate with drivers, customers, and brokers ✅ Resolve issues and adjust routes as needed ✅ Maintain accurate records of shipments Requirements: ✔️ Strong communication and problem-solving skills ✔️ Ability to multitask in a fast-paced environment ✔️Team player ✔️Positive attitude Previous experience in dispatching (car hauling) would be considered.

Who We Are Our purpose and our sole focus is making schools, institutions, and public gatherings safe and secure for the people who attend them. We provide security, safety, and medical support services to empower schools, event venues, and organizers and organizations to confidently prevent and manage emergencies and protect lives. Who We Are Looking For This position is responsible for interfacing with the School (our client), the community, the general public and other Security Professionals on post to ensure that operations are functioning effectively and according to Post Orders and Company policies, while also assisting the Security Director,  Assistant Director, or Site Supervisor to address all after-hours operations and employee relations issues in a timely manner.  Essential Responsibilities: The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Other duties may be assigned at supervisor’s discretion.  Conduct on-the-job training of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs Supervise and support all security personnel assigned to the shift. Ensure coverage and readiness of all assigned posts and patrol routes Communicate shift assignments, expectations, and procedures to security staff. Provide real-time direction during routine activities and emergency situations. Serve as the acting lead in the absence of the Site Supervisor. Document all shift activities in detailed logs and incident reports. Immediately notify the Site Supervisor of significant incidents, emergencies, or policy violations. Submit end-of-shift reports outlining security activities, concerns, and officer performance. Watch for irregular or unusual conditions that may create security concerns or safety hazards and report them accordingly Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift Ability to maintain excellent attendance and punctuality and have the ability to work in a very independent environment, ensuring all directions and instructions from the  Security Director,  Assistant Director, or Site Supervisor are followed consistently and thoroughly Interact professionally with all individuals in a courteous and customer service-oriented manner and de-escalate situations before they become hostile or unpleasant Demonstrate the ability to take initiative to handle and prioritize multiple, competing deadlines Requirements Our ideal candidate possesses the following:  Required - Education, Licenses, Certifications & Skills Must possess a high school diploma or equivalent Must possess a current and valid SPO License Current CPR/AED & First Aid Certification (highly desirable but will train) Must pass pre-employment background check Must be able to possess and maintain a professional, uniformed appearance at all times on campus Outstanding verbal and written communication skills required Minimum 1 – 3 years of professional-level work experience required Preferred – Experience and Skills Previous experience in supervisory or leadership roles (Highly desirable, but NOT required) Familiarity with security equipment and best practices Strong attention to detail and possess active listening skills Ability to follow directions Ability to make decisions in stressful situations, assess and evaluate situations effectively, and identify critical issues quickly and accurately  Willingness to take direction and critical feedback and adapt to improve skills and effectiveness with a positive, energetic attitude Benefits Status: Full-Time Benefits Offered: Medical, Dental, Vision STD/LTD, Life 401k Retirement Savings Hourly Rate: $25.00

**Open call interview will be held over Zoom. Please review the scheduled date & time and RSVP using the Calendly link provided at the bottom of this page—Zoom links to join are emailed automatically upon RSVP. Important: If you do not already have an NYC.gov Workforce1 account, you must create one before you RSVP using this link: https://a801-worksource1.nyc.gov • DELIVERY DRIVER (Elmsford, NY) Starting Pay: $23.26 – $35.25/hr. Job Duties: • Operate company vehicles for package delivery and pickup. • Provide courteous, efficient customer service. • Check shipments for service compliance. • Perform other assigned duties. Requirements: • High school diploma or GED. • Valid driver’s license. • Must be at least 21 years old. • Able to lift 50 lbs. and maneuver heavier packages with help. • Good communication skills. • Proficiency in English. Please use the RSVP link below to confirm your attendance. Important Reminder: If you do not already have an NYC.gov Workforce1 account, you must create one before you RSVP using this link: https://a801-worksource1.nyc.gov Interview Details: 📅 Date: Friday, 8/29/25 🕛 Time: 11:00 AM 🔗 RSVP Link (address provided here): https://calendly.com/itchub/fed-ex-delivery-drivers?month=2025-08&date=2025-08-29