United States Supervisors/Team Leaders Job Listings

Customer Experience Coordinator63499839998977120

Workabale

Customer Experience Coordinator

West Palm Beach, FL, USA

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase. Responsibilities: Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience. Evaluate and write up incoming orders and present them to the Processing Department. Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods. Have a basic understanding of company product knowledge to properly address customer questions and concerns. Offer customers alternative products or additional products to boost sales and provide first-class customer service. Provide customer outreach when necessary to relay and evaluate any pending issues. Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc. Communicate with account managers to address any customer concerns. Process all paperwork for customer orders/RMAs/backorders etc. Compile pertinent customer data in provided documentation and flag any concerns/patterns to management. Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms Requirements Required Skills/Abilities: Superior verbal and written communication skills. Proficient in Microsoft Office Suite. Ability to multi-task in a demanding environment Organized and meticulous. Strong interpersonal skills. CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: High school degree or GED required. A minimum of two year’s related experience Benefits Health Care (Medical, Dental & Vision) 401(k) Plan with Company Match Paid Time Off (Vacation, Sick & Public Holidays) Convenient Location with Free Parking Company Provided Beverages and Snacks Dog Friendly Work Atmosphere Company Gatherings and Events

Negotiable Salary

Workabale

Customer Success Lead

New York, NY, USA

At Owl, we believe the best partnerships are rooted in deep understanding, honest collaboration, and actionable insights. We're looking for a strategic, analytical, and presentation-savvy Partner Success Lead ready to step into a high-impact role. You’ll work at the intersection of data, product, and relationships ensuring our partners realize value and feel understood every step of the way. Our partners are top insurance companies across North America, achieving remarkable results through our AI-powered platform. We are on a mission to integrate state-of-the-art ML and NLP methods to transform this traditionally manual activity into scalable processes. We are committed to transforming the insurance landscape. With the support of a successful $30M Series B funding round in 2021, we are backed by top-tier VCs and led by experienced founders who have steered previous companies to successful exits. Partnership Strategy & Insights Translate complex datasets into clear, compelling narratives that help partners make informed decisions Craft high-impact slide decks that connect data, insights, and strategy into a story that inspires action Align Owl’s solutions with partner goals by identifying where we can drive measurable outcomes (not just deliverables) Help partners see around corners by anticipating challenges and proactively sharing insights Onboarding & Activation Own the onboarding and implementation journey tailoring each step to partner needs to maximize time-to-value and ROI Collaborate with Product and Engineering to customize workflows and product integrations based on real-world partner use cases Build repeatable, scalable onboarding playbooks that are rooted in feedback, metrics, and constant iteration Retention & Growth Support renewal and expansion conversations by identifying where data reveals growth opportunities Proactively surface upsell pathways through insights, usage trends, and alignment with partner goals Collaborate with Sales on long-term partnership strategies with a data-informed lens Internal Collaboration & Influence Be the voice of our partners bringing feedback, product needs, and growth opportunities to internal teams Identify trends in partner usage, sentiment, and outcomes and translate them into recommendations for product and GTM teams Build, test, and evolve internal success frameworks, processes, and best practices Requirements 3–5 years of experience in Customer/Partner Success, Account Strategy, or Implementation ideally in SaaS, data products, or insurance Strong analytical and storytelling skills: you can go from messy spreadsheet to boardroom slide deck with confidence Comfort working with enterprise partnerships and executive stakeholders A consulting mindset: you ask sharp questions, simplify complexity, and think in terms of impact Operational know-how: you’re comfortable with tools like Salesforce, Jira, and product-led engagement platforms Strategic curiosity: you're energized by solving problems, finding insights in ambiguity, and spotting the next opportunity A true partnership-first mentality: you view your work as collaborative, not transactional Benefits Why Join Owl? Industry Leaders: Our technical leadership comes from Meta, Microsoft, X, and Goldman Sachs, bringing world-class expertise to our agile team. Market Leadership: We hold the largest market share in our space, offering a proven ROI and maintaining a 100% customer retention rate, with renewals consistently doubling their previous terms. Lean & Impact Driven Team: Our small, nimble team makes swift decisions and encourages direct communication and innovation through a flat organizational structure. You’ll make real, meaningful contributions right from the start. Established Product-Market Fit: AI-Driven Product that helps shape an AI-powered enterprise solution for insurance companies across the US and Canada. Benefits at a Glance Medical Coverage: 100% paid medical, dental, and vision from the 1st of the month after your start date, plus disability and life insurance options. Wellness Perks: $100/month for health, wellness, or professional development, alongside an Employee Assistance Program and FSA options. Financial Security: 100% employer-matched 401k (up to 3% base salary) and equity options with 4-year vesting. Rest & Recharge: 20 vacation days, 5 personal/sick days, and 10 recognized public holidays.

Negotiable Salary

Workabale

Call Center Supervisor

Provo, UT, USA

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest. The Role: Call Center Supervisor | Provo, UT You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive. What You’ll Be Doing: Lead a team that brings calm, concierge-level care Coach with heart—accountability, feedback, support, growth Handle tough calls with grace and a focus on solutions Use data and performance metrics to level up service Keep standards high and the patient experience world-class What You Need: Minimum 1 year experience as a customer service supervisor Background in call center environment is ideal Passion for helping patients and developing teammates Attention to detail and proven track record of achieving performance metrics Clear, confident communication Calm under pressure, quick with smart decisions Adaptable and driven by results Why You’ll Love It: Build your skills in an environment driven by excellence Competitive pay based on experience Fast-growing company = big opportunities for career progression Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) – because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Bring your crew: referral bonuses when you refer great people Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. 

Negotiable Salary

Workabale

Call Center Supervisor

Las Colinas, Irving, TX, USA

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest. The Role: Call Center Supervisor | Las Colinas, TX You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive. What You’ll Be Doing: Lead a team that brings calm, concierge-level care Coach with heart—accountability, feedback, support, growth Handle tough calls with grace and a focus on solutions Use data and performance metrics to level up service Keep standards high and the patient experience world-class What You Need: Minimum 1 year experience as a customer service supervisor Background in call center environment is ideal Passion for helping patients and developing teammates Attention to detail and proven track record of achieving performance metrics Clear, confident communication Calm under pressure, quick with smart decisions Adaptable and driven by results Why You’ll Love It: Build your skills in an environment driven by excellence Competitive pay based on experience Fast-growing company = big opportunities for career progression Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) – because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Bring your crew: referral bonuses when you refer great people Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. 

Negotiable Salary

Customer Experience Coordinator63393493358339124

Workabale

Customer Experience Coordinator

Maryland Heights, MO, USA

Hoffmann Brothers is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Hoffmann Brothers services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills. Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer’s needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company. To be successful in this role, you must be: •A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment •Detail Oriented: Able to pay attention to the minute details of a project or task •Efficient: Able to work in a fast-paced environment and handle multiple projects and goals •Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive •Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics •Communicative: Able to communicate information via writing and spoken word clearly and concisely •Customer Oriented: Able to take care of customer needs while following company procedures •Problem Solvers: Able to find a solution for or to deal proactively with work-related problems •Professional: In the way you speak, dress, and act. Requirements •To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. •The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

Negotiable Salary

Workabale

Call Center Supervisor

Sandy Springs, GA, USA

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest. The Role: Call Center Supervisor | Sandy Springs, GA You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive. What You’ll Be Doing: Lead a team that brings calm, concierge-level care Coach with heart—accountability, feedback, support, growth Handle tough calls with grace and a focus on solutions Use data and performance metrics to level up service Keep standards high and the patient experience world-class What You Need: Minimum 1 year experience as a customer service supervisor Background in call center environment is ideal Passion for helping patients and developing teammates Attention to detail and proven track record of achieving performance metrics Clear, confident communication Calm under pressure, quick with smart decisions Adaptable and driven by results Why You’ll Love It: Build your skills in an environment driven by excellence Competitive pay based on experience Fast-growing company = big opportunities for career progression Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) – because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Bring your crew: referral bonuses when you refer great people Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. 

Negotiable Salary

Workabale

Customer Success Lead

Maine, USA

At Owl, we believe the best partnerships are rooted in deep understanding, honest collaboration, and actionable insights. We're looking for a strategic, analytical, and presentation-savvy Partner Success Lead ready to step into a high-impact role. You’ll work at the intersection of data, product, and relationships ensuring our partners realize value and feel understood every step of the way. Our partners are top insurance companies across North America, achieving remarkable results through our AI-powered platform. We are on a mission to integrate state-of-the-art ML and NLP methods to transform this traditionally manual activity into scalable processes. We are committed to transforming the insurance landscape. With the support of a successful $30M Series B funding round in 2021, we are backed by top-tier VCs and led by experienced founders who have steered previous companies to successful exits. Please note: Candidates must be based in Maine to be eligible for this role. Partnership Strategy & Insights Translate complex datasets into clear, compelling narratives that help partners make informed decisions Craft high-impact slide decks that connect data, insights, and strategy into a story that inspires action Align Owl’s solutions with partner goals by identifying where we can drive measurable outcomes (not just deliverables) Help partners see around corners by anticipating challenges and proactively sharing insights Onboarding & Activation Own the onboarding and implementation journey tailoring each step to partner needs to maximize time-to-value and ROI Collaborate with Product and Engineering to customize workflows and product integrations based on real-world partner use cases Build repeatable, scalable onboarding playbooks that are rooted in feedback, metrics, and constant iteration Retention & Growth Support renewal and expansion conversations by identifying where data reveals growth opportunities Proactively surface upsell pathways through insights, usage trends, and alignment with partner goals Collaborate with Sales on long-term partnership strategies with a data-informed lens Internal Collaboration & Influence Be the voice of our partners bringing feedback, product needs, and growth opportunities to internal teams Identify trends in partner usage, sentiment, and outcomes and translate them into recommendations for product and GTM teams Build, test, and evolve internal success frameworks, processes, and best practices Requirements 3–5 years of experience in Customer/Partner Success, Account Strategy, or Implementation ideally in SaaS, data products, or insurance Strong analytical and storytelling skills: you can go from messy spreadsheet to boardroom slide deck with confidence Comfort working with enterprise partnerships and executive stakeholders A consulting mindset: you ask sharp questions, simplify complexity, and think in terms of impact Operational know-how: you’re comfortable with tools like Salesforce, Jira, and product-led engagement platforms Strategic curiosity: you're energized by solving problems, finding insights in ambiguity, and spotting the next opportunity A true partnership-first mentality: you view your work as collaborative, not transactional Benefits Why Join Owl? Industry Leaders: Our technical leadership comes from Meta, Microsoft, X, and Goldman Sachs, bringing world-class expertise to our agile team. Market Leadership: We hold the largest market share in our space, offering a proven ROI and maintaining a 100% customer retention rate, with renewals consistently doubling their previous terms. Lean & Impact Driven Team: Our small, nimble team makes swift decisions and encourages direct communication and innovation through a flat organizational structure. You’ll make real, meaningful contributions right from the start. Established Product-Market Fit: AI-Driven Product that helps shape an AI-powered enterprise solution for insurance companies across the US and Canada. Benefits at a Glance Medical Coverage: 100% paid medical, dental, and vision from the 1st of the month after your start date, plus disability and life insurance options. Wellness Perks: $100/month for health, wellness, or professional development, alongside an Employee Assistance Program and FSA options. Financial Security: 100% employer-matched 401k (up to 3% base salary) and equity options with 4-year vesting. Rest & Recharge: 20 vacation days, 5 personal/sick days, and 10 recognized public holidays.

Negotiable Salary

Call Center Supervisor - TPA63499920847107127

Workabale

Call Center Supervisor - TPA

Tampa, FL, USA

Join our dynamic team at OneTouch Direct, a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth. As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery. Key Responsibilities: Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance. Monitor, analyze, and report on team performance metrics, identifying areas for improvement. Conduct regular coaching sessions and training to foster employee development and motivation. Develop and implement strategies to achieve performance targets and enhance operational efficiency. Ensure high levels of customer satisfaction through effective management of service delivery. Handle escalated customer queries and resolve complex issues as they arise. Collaborate with upper management to align departmental goals with organizational objectives. Requirements 2+ years of supervisory experience in a call center environment Strong leadership and team management skills Exceptional verbal and written communication abilities Ability to analyze data and make informed decisions Knowledge of call center operations and metrics Proficiency in call center management software and Microsoft Office Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers! Benefits Full time. 40 hours per week schedule with overtime opportunities! Great pay. Hourly base salary + benefits! Training. Paid training & development Benefits. Health Care Plan (Medical, Dental & Vision) Growth. Opportunity for professional and personal growth Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

Negotiable Salary

Workabale

Customer Support Lead

Dallas, TX, USA

🚕 Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! In 2023, ABI was acquired by INSHUR, the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers. We are looking for a Customer Support Lead here at ABI, based in Dallas, TX. You’ll be working for a busy Commercial Insurance Brokerage that specializes in the "for hire" transportation industry, which includes taxicab, limousine, and rideshare TNC APP based companies. You’ll have the opportunity to work remotely while also connecting with your colleagues at our Dallas office at least 3 days a week, fostering a dynamic and supportive environment. You’ll be working with an international team with hubs in New York City 🗽, Westlake, CA ⛰️, Dallas, TX ⭐, UK 🇬🇧, and the Netherlands 🇳🇱 who are re-inventing insurance. Supported by (and reporting to) the Head of Customer Support you'll be joining a friendly team of 5 who believe in working collaboratively, staying adaptable, and delivering clear, consistent support to our insureds. We're focused on streamlining processes and creating a strong, reliable experience for every customer. We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do Our Period X product is a niche insurance program designed specifically for fleet operators with unique compliance and operational needs. As our first Customer Support Lead in our newly created Dallas-based team, you’ll be the point person for ticket quality, workflow oversight, and day-to-day support. This is a hands-on lead role, you’ll work tickets directly, but also guide teammates, support escalations, and be a voice in process improvement. You’ll partner closely with Customer Operations leadership, Underwriting, and internal systems teams to ensure compliance is maintained, timelines are met, and customers stay insured, informed, and supported. You’ll be working on: Managing the Zendesk queue—triaging, assigning, and owning complex or high-priority tickets. Supporting frontline representatives with guidance on standard operating procedures, tone, policy questions, and tricky customer issues. Acting as the first point of contact for internal escalations and compliance concerns, working directly with insureds when needed. Monitoring service level agreements, response quality, and team consistency whilst identifying gaps and suggesting improvements. Help onboard new team members, maintain accurate documentation, and QA outbound messages for tone and clarity. Provide day-to-day people management by offering feedback, supporting development, and helping team members stay aligned with priorities and goals. 🎯 While we prioritise aptitude and passion over a strict checklist of requirements, we've outlined a core set of skills we believe will lead to success in this role. To make things clear, we’ve categorised them into “essentials to thrive in the role” and “additional skills that could set you apart” We'd love to hear from you if you have …these essentials to thrive in the role; Zendesk Expertise: Serve as the team's go-to expert with hands-on knowledge of Zendesk. Customer Support Specialist: Experience managing customer queries (phone/email), preferably in insurance. Team leader: You’re an experienced team lead who is seen as a reliable point of contact for questions and enjoys helping teammates grow and succeed. Great Communicator: Strong written and verbal communication. … these additional skills that could set you apart Familiarity with commercial auto or surplus lines insurance Bilingual in Spanish You’ll love it here if you: 💡 Thrive navigating ambiguity and finding clarity in uncertain situations. 👏 Take pride in being accountable and owning your responsibilities. 🚀 Enjoy in a fast-paced environment where change happens quickly. 🔧 Are solutions-focused and driven to overcome challenges. 💪 Embrace resilience and adapt to setbacks with a positive attitude. 🧠 Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding. You may not enjoy working here if: ⏳ Prefer a more structured, slow-moving environment. 📝 Feel most comfortable when tasks and processes are clearly defined from the start. 🤔 Struggle with handling multiple challenges at once or adapting to frequent changes. 🚫 Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities. What to expect from the process: Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience. Case Study: A short take home task First Interview: 60-minute video call with the Head of Customer Support and Customer Support Lead to delve into the role and review your task, including technical questions and an opportunity for you to ask questions. Final Interview: 45-60 minute video call with the Head of Customer Support and People Partner to assess team fit and answer any questions you might have. We encourage you to ask questions about the role and the company throughout the hiring process. We believe that this is as much an opportunity for you to interview us as it is for us to interview you. What we offer Our budget for this role is flexible and we will take into account any previous experience and location of work when agreeing on the final offer. We offer all our employees stock options. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes: 🌴 25 days of holiday (+5 days after 5 years), 5 sick days and 8 federal holidays 🩺 Medical, dental and vision health insurance plans 🛡️ Life insurance, short-term, and long-term disability benefits 🍼 13 weeks fully paid parental leave for all new parents, regardless of your gender 💵 401(k) with 4% company match 🚉 Commuter Benefits 🕐 Flexible working hours to fit your lifestyle 📚 $650 annual training allowance & learning opportunities 🧘‍♀️ $50 monthly wellbeing and home setup allowance 📞 24/7 Employee Assistance Program and mental health benefits It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need. About Us 🚕 INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers. 💡Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise. 🚀 Backed by some off the most forward thinking VC’s including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future. 🌍 As a global team of around 250 people based across the US, UK, and the Netherlands, we value: 🤝 Generosity, inclusivity, open-mindedness, and diversity 🏆 Delivering great results and learning in the open 🎯 Freedom to make long-term, high-impact decisions 💙 The wellbeing of our teammates and the people around us And… Enjoying the ride! Equal opportunities 🌈 At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We’re passionate about creating equal opportunities and making the tech industry a better place for all and we don’t discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. 🌍 As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ 🌈. We proudly represent 30+ nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We’re proud to have been recognised for Diversity and Inclusion by the British Insurance Awards 🏆. 🏢 We recognise that early-stage companies often hire people similar to the existing team—something we’ve worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity. ⏰ While this position is advertised as full-time, we’re flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate. 🛠️ If you need any adjustments during the interview process, please let us know, and we’ll do our best to accommodate your needs.

Negotiable Salary

Workabale

Customer Support Lead

New York, NY, USA

About the Role: Tapstitch is seeking a deeply operational and hands-on Customer Support Lead to take ownership of our global support function alongside leads in China. Help lead a distributed international team and act as the voice of the customer across the business.You will lead a growing international team and develop systems that drive customer satisfaction, brand loyalty, and operational excellence across the entire support lifecycle. This role reports to company leadership and works cross-functionally with Product, Marketing, and Operations teams across the U.S., China, and the Philippines. Key Responsibilities: Own and lead customer support operations globally Manage, coach, and scale a distributed support team, with a focus on teams in the Philippines Build strong working relationships across functions, especially with Product and Supply Chain teams based in China Audit and improve all customer training materials, macros, and internal documentation Partner with the U.S. team to develop support content (Help Center articles, walkthrough videos, AI chatbot prompts) in advance of product or garment releases Monitor team performance rigorously through KPIs; resolve bottlenecks and escalate issues early Maintain and refine workflows, prioritization rules, and categorization to ensure actionable data Serve as the internal “Voice of the Customer” (VOC), advocating for user needs and identifying systemic issues for cross-functional resolution Travel regularly to the Philippines to maintain close oversight and foster a culture of accountability and excellence on the ground Requirements 5+ years of experience in customer support or operations, with at least 2 years in a leadership role Proven track record managing offshore or international teams Deep familiarity with CS software and support workflow configuration Strong communication skills and ability to work cross-culturally Exceptional attention to detail and a proactive, ownership-driven mindset Experience in eCommerce, fashion, or SaaS strongly preferred Willingness to travel to the Philippines as needed (roughly quarterly) Benefits Why You’ll Love It Here Lead a high-performing customer support team at a high-growth, VC-backed startup Drive customer satisfaction and loyalty through customer support efforts Collaborate with cross-functional teams to build innovative customer experiences. Join a mission-driven company backed by top-tier VCs Performance-Based Bonus: Up to 20% of base Health, dental, and vision insurance Early equity opportunity About Tapstitch: Tapstitch is a fast-growing, VC-backed fashion-tech startup on a mission to revolutionize how brands are built. We combine the ease and speed of print-on-demand with the quality, variety, and creative freedom of a premium manufacturer, making it radically easier for anyone to launch and scale a fashion brand. Our platform gives entrepreneurs, influencers, and existing labels access to high-quality, on-trend apparel that they can customize, brand, and dropship globally. Since launching in March 2024, we’ve grown at breakneck speed, now powering thousands of fashion brands. In March 2025, we closed a major Series A led by Tier 1 commerce investors. We’re scaling fast, expanding our NYC headquarters, growing our global team, and building the most powerful platform in fashion.

Negotiable Salary

Customer Programs Coordinator634997891392031210

Workabale

Customer Programs Coordinator

Anniston, AL, USA

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com. POSITION SUMMARY The Customer Programs Coordinator provides essential support to the customer program management team, facilitating informed business decisions and enhancing operational performance. This role encompasses overseeing daily office operations to ensure efficiency and effectiveness in program execution. WHAT YOU WILL DO: Obtain and maintain a thorough knowledge of the Customer Programs process Manage Contract Deliverable Process with cross functional group Pursue outstanding inter-departmental information and documents crucial to Customer Program Managers (CPM) Input and maintain Oracle Sales Orders for all Sales Release’s (SR) Make Master Resolution List (MRL) updates for the CPM’s Create and maintain Sales Release Change Request (SRCR) for CPM’s as necessary Prepare and obtain proper signatures for Certificates required for Customer Program Managers Follow up on documents requiring customer approvals and signatures Arrange and participate in meetings, conferences and project team activities (including company sponsored events) Assist staff in the preparation of the Customer Packages and Pre-Production Meeting binders including Courier tasks Create and maintain daily and weekly department metrics (MRL and Bus Business Report) Create departmental Work Instructions and maintain Customer Programs business process library Create auditable financial support documentation for SRCR’s as necessary Maintain Customer Programs departmental SharePoint site Participate in departmental process improvement projects Act as the departmental brand ambassador Manage and support customer funding programs such as CA HVIP and NY NYSERDA Provide general administrative support as workload demands Other duties as assigned by the department Manager or Director Work within established Policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health and Safety programs Identify opportunities for process improvements This position must commute to the facility in Anniston, Alabama as required WHAT YOU NEED TO BE SUCCESSFUL: Post-secondary graduate in Business Administration 2-3 years in office business environment with analytical and data management experience SharePoint and Teams capability Able to work with minimal supervision Motivated to seek workplace improvements Strong personal and departmental organizational skills Computer skills with advanced with advanced skills in the following: Word Excel PowerPoint WHY JOIN OUR TEAM: Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more. Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions. 401K Retirement Benefits start day one of employment Medical, Dental, and Vision OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com

Negotiable Salary

Customer Operations Supervisor634999662339851211

Workabale

Customer Operations Supervisor

Richardson, TX, USA

At Jiffy.com, we’re obsessed with delivering an effortless, fast, and delightful experience for our customers. Whether they’re small business owners, hobbyists, or crafters bringing their creative visions to life, we make sure every interaction is seamless. Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey. As a Customer Operations Supervisor, you’ll go beyond just advocating for customers—you’ll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analyzing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You’ll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention. This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the Jiffy culture. Key Responsibilities: Lead Customer Experience Improvements: Identify and implement process enhancements to streamline support interactions and reduce customer effort. Analyze & Solve Root Causes: Dive deep into customer feedback, operational data, and escalations to uncover systemic issues and propose scalable solutions. Optimize Processes & Workflows: Work cross-functionally with customer service, product, and operations teams to eliminate inefficiencies and improve response times. Monitor & Report Key Metrics: Track customer satisfaction (CSAT), Net Promoter Score (NPS), resolution time, and support trends, providing insights and action plans. Champion the Customer Voice: Ensure customer feedback is integrated into decision-making across teams, influencing product, service, and policy improvements. Drive Cross-Team Collaboration: Work with product managers, engineers, and operations leaders to enhance self-service options, automation, and overall CX efficiency. Standardize & Document Best Practices: Develop playbooks and processes that empower support teams to deliver consistent, high-quality service. Act as an Escalation Point: Handle high-impact or complex customer issues, working cross-functionally to resolve them and prevent future occurrences. Requirements Qualifications: Bachelor’s or Associate's degree in Business, Operations, Customer Experience, or a related field. A track record of driving measurable improvements in customer service efficiency, satisfaction, and retention. Experience leading CX transformation initiatives, implementing automation, and improving self-service options. A passion for fixing broken processes, enhancing customer journeys, and making things work better, faster, and smarter. Process & Operations Expert: 5+ years of experience in customer experience, operations, or process improvement, preferably in e-commerce or a high-growth company. Root Cause Analysis Pro: Strong ability to identify systemic issues, analyze data, and implement sustainable fixes rather than just treating symptoms. Customer-Obsessed: Passionate about enhancing the customer journey with a relentless focus on making experiences smoother, faster, and frustration-free. Data-Driven & Results-Oriented: Skilled at pulling insights from customer feedback, operational KPIs, and support trends to drive measurable improvements. Tech-Savvy & Automation-Focused: Comfortable working with CRM tools (Zendesk, Intercom), chatbots, AI-driven automation, and ticketing systems. Cross-Functional Collaborator: Ability to influence and align teams across customer service, product, and engineering to implement CX improvements. Strong Communicator & Leader: Proven ability to advocate for customer needs, present insights to leadership, and drive process change. Agile & Adaptable: Thrives in a fast-paced, constantly evolving environment where priorities shift based on business and customer needs.. Benefits Why Join Jiffy? Be part of a cutting-edge, automation-driven customer service team. Work on innovative projects that improve efficiency and eliminate manual processes. Make a real impact by shaping the future of customer experience. Hybrid work model with in-office training to set you up for success. Opportunities to grow within the company Generous compensation and employer paid benefits Annual wellness and professional development Stipend Perks of getting lots of clothing! At Jiffy.com, we believe that customer experience is everything—and we’re looking for a leader who is ready to make a difference. As our Customer Experience Lead, you’ll have the opportunity to optimize processes, implement meaningful change, and shape the future of customer interactions at Jiffy. If you love digging into data, solving problems at their core, and driving real impact, we’d love to hear from you.

Negotiable Salary

Workabale

Shift Supervisor

Washington, DC, USA

Who We Are Our purpose and our sole focus is making schools, institutions, and public gatherings safe and secure for the people who attend them. We provide security, safety, and medical support services to empower schools, event venues, and organizers and organizations to confidently prevent and manage emergencies and protect lives. Who We Are Looking For This position is responsible for interfacing with the School (our client), the community, the general public and other Security Professionals on post to ensure that operations are functioning effectively and according to Post Orders and Company policies, while also assisting the Security Director, Assistant Director, or Site Supervisor to address all after-hours operations and employee relations issues in a timely manner. Essential Responsibilities: The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Other duties may be assigned at supervisor’s discretion. Conduct on-the-job training of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs Supervise and support all security personnel assigned to the shift. Ensure coverage and readiness of all assigned posts and patrol routes Communicate shift assignments, expectations, and procedures to security staff. Provide real-time direction during routine activities and emergency situations. Serve as the acting lead in the absence of the Site Supervisor. Document all shift activities in detailed logs and incident reports. Immediately notify the Site Supervisor of significant incidents, emergencies, or policy violations. Submit end-of-shift reports outlining security activities, concerns, and officer performance. Watch for irregular or unusual conditions that may create security concerns or safety hazards and report them accordingly Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift Ability to maintain excellent attendance and punctuality and have the ability to work in a very independent environment, ensuring all directions and instructions from the Security Director, Assistant Director, or Site Supervisor are followed consistently and thoroughly Interact professionally with all individuals in a courteous and customer service-oriented manner and de-escalate situations before they become hostile or unpleasant Demonstrate the ability to take initiative to handle and prioritize multiple, competing deadlines Requirements Our ideal candidate possesses the following: Required - Education, Licenses, Certifications & Skills Must possess a high school diploma or equivalent Must possess a current and valid SPO License Current CPR/AED & First Aid Certification (highly desirable but will train) Must pass pre-employment background check Must be able to possess and maintain a professional, uniformed appearance at all times on campus Outstanding verbal and written communication skills required Minimum 1 – 3 years of professional-level work experience required Preferred – Experience and Skills Previous experience in supervisory or leadership roles (Highly desirable, but NOT required) Familiarity with security equipment and best practices Strong attention to detail and possess active listening skills Ability to follow directions Ability to make decisions in stressful situations, assess and evaluate situations effectively, and identify critical issues quickly and accurately Willingness to take direction and critical feedback and adapt to improve skills and effectiveness with a positive, energetic attitude Benefits Status: Full-Time Benefits Offered: Medical, Dental, Vision STD/LTD, Life 401k Retirement Savings Hourly Rate: $25.00

$25

Immediate Opening for Supervisor 3rd Shift633935008185631213

Workabale

Immediate Opening for Supervisor 3rd Shift

Greencastle, IN 46135, USA

About Us Since 1989 we have partnered with manufacturers as a seamless extension of their operation. This has allowed our clients to grow with minimal risk while maintaining the highest of standards. Ask our customers what they like about TFT Global and chances are they will talk about our commitment to our core values of reputation, people, and growth. We are strategically located across North America, aligned with flexible resources, and equipped with innovative technology to bring you the ultimate in supply-chain efficiency. www.tftglobal.com View our Brochure Duties Have a complete understanding of Vantage and CVP Have a complete understanding of setting up work cells and practice 5S Have a working knowledge of relative ISO procedures Have a complete understanding of company policy and procedures and lead by example Manage team to ensure overall performance and development of entire shift; this may include issuing corrective actions for improved performance as required Organize necessary travel plans for all off-site Team Members Promote a positive work culture and team atmosphere Deliver exceptional customer service Management of Inspectors and Team Leaders as it relates to discipline and adherence to general rules and regulations Participate in orientation of new employees Authorization of daily time sheets for Team Leaders and Inspectors Troubleshoot for continuous improvement Assist in departmental and Corporate Goals and Objectives Liaise with Company Customer Representative for relevant Customers Liaise with Shipping and Receiving as it relates to Customer requirements Foster an atmosphere of continuous improvements Adhere of all Health and Safety rules and regulations All other related duties as assigned Individual will supervise and direct assigned team(s) Complete Layer Process Audits (LPA) as laid out in the schedule Participate in training requirements for production personnel Responsible for providing input into Performance Appraisals for Team Leaders and Inspectors Responsible for Monthly completion of Competency review for Team Leaders and Inspectors Ensure daily accuracy of data as related to TFT and Customer expectations Communicate new business opportunities to Project Coordinator Daily scheduling to support staffing needs Procurement of tools and supplies related directly to work assignments. Timely reviews with the Senior Project Coordinator / for the following: Team Member reviews, including training status Requirements Valid Driver’s License, vehicle and vehicle insurance as some local travel is required Valid passport is preferred Excellent communication skills, both written and oral Familiar with all ISO standards Flexibility to meet customer service demands High School Diploma or recognized equivalent preferred Criminal background check, Drug Screen, and Post Offer Pre-employment physical May be required to repeatedly lift, push or pull up to 50 lbs unassisted May be required to lift between 50-75 lbs assisted Frequent use of hands, lifting, bending, stooping, twisting, standing and reaching may occur There may be some stepping up, stepping down and carrying Only candidates who meet the minimum requirements will be considered. This position is starting off at $22.59 per hour. Benefits Health Dental Vision Short-term/Long-term Disability Life Insurance Vacation Days 8 Paid Holidays 5 Personal Days

$22.59