Workable
Senior Associate, Retail Operations
ABOUT BANDIT
Bandit Running is a pioneering technical performance brand committed to creating innovative, high-quality apparel and gear for goal-driven runners. Our mission to “Evolve Running” guides everything we do, always putting the needs of the global running community first. As the fastest-growing brand in the sport, we challenge conventional brand-building norms, prioritizing an extremely high-bar for disruptive excellence across product, experiences and content. Our vision is to build an enduring, iconic brand that breaks down barriers and inspires greater passion and participation in the sport we love. As we continue our rapid growth and global expansion, we are seeking a maniacally organized experiential marketer and who prides themselves on their perfectionist-level project management skills alongside their deep desire to push the sport of running to new, exciting places.
As part of this role, you will work closely with our Head of Operations & contribute to cross-functional initiatives with other teams including Marketing & Product. This role presents a unique opportunity for growth for someone looking to get their hands dirty while quickly taking ownership over key areas of retail operations.
Requirements
PRIMARY RESPONSIBILITIES
Retail Operations: Oversee daily operations across all retail & pop-up locations, including supervising store managers & staff, managing floor operations, team scheduling, & inventory management. Develop & implement standard procedures for retail operations.
Training & Education: Lead the hiring, training, & onboarding of retail employees. Develop continuous education programs that cover product knowledge, operational procedures, customer service skills, & company protocol. Oversee onsite training at retail & pop-up locations to ensure all staff meet company standards & operational goals.
New Store Openings: Plan & lead the logistics of opening new stores, including ops setup, staffing & training. Provide onsite training & oversight to ensure each new store meets ops & brand standards.
Inventory: Ensure all retail stores are stocked & inventory is managed efficiently. Oversee monthly store inventory counts & manage pop-up inventory to maintain accurate stock & optimize availability for sales.
Packaging & Supplies Management: Oversee inventory of packaging & supplies, including sourcing, ordering & maintaining appropriate stock levels for retail locations & fulfillment centers.
Reporting & Analytics: Compile weekly reports on store performance & customer satisfaction, providing insights & strategies to improve sales & customer experience.
Marketing and Merchandising Coordination: Coordinate with the design & merchandising teams to ensure stores align with brand aesthetic & standards.
YOU HAVE
1-3 years of experience in operations, ideally leading an hourly workforce OR
Experience at a top consulting company or investment bank, looking to move over to an "operator" role
High attention to detail with an unwavering customer first attitude
Ownership mentality & operate as a strategic thinker while rolling-up your sleeves
A hunger for continuous process improvement that drives business impact
Fortitude to make quick decisions through ambiguity & constant evolution
Analytical & capability in Microsoft & Google products (excel, sheets, power point)
BONUS
Start-up experience
Experience managing retail, hospitality or customer experience teams
Experience using Shopify or Warehouse Management Software (i.e. ShipHero)
A connection to the sport of running
Benefits
This full-time, in-office position is based at our headquarters in Greenpoint, BK. There is the potential for up to 20% travel to manage pop-ups & new store openings.
This position reports to the Head of Operations
Compensation includes equity, 401k match & other benefits
At Bandit, we’re building an incredible culture rooted in our three core values—Trust, Empathy, & Excellence. We believe that in order to build the best team, our baseline is an environment where everyone can bring their full & authentic selves to the table. We are committed to fair hiring practices where we hire team members for their potential & advocate for diversity, equity, & inclusion. We do not discriminate based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.
Salary: $85,000 - $100,000
Brooklyn, NY, USA
$85,000-100,000/year
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