Description

Quicksilver Express Courier is one of the largest privately held same-day couriers in the U.S., providing a full range of professional delivery services. Quicksilver has been a long time industry leader in the areas of service, professionalism, reliability and technology. We are open 24/7/365 with employee drivers, dispatchers and customer service representatives. Start as a Customer Service and get cross in to Dispatch for Quicksilver. Apply now to schedule your in-person interview. We make hiring decisions on the spot. Ready to start your new career? Online Application Contact us for more information 214-397-0253 Our Office: 805 W Carrier Pkwy #210, Grand Prairie, TX 75050 Compensation: $19.00 per hour Open Positions: Full Time Customer Service/Dispatcher If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you! MUST be reliable! MUST work well with others! Customer Service Responsibilities: Provide accurate and professional customer service Incoming order entry via phone, email, web Outbound calls to customers with delivery status Provide problem resolution for customers and drivers Accurate and complete documentation of all issues Constant contact with other reps and dispatchers Multitask between order entry, monitoring delivery status, problem resolution, etc. Other customer service and office duties Dispatcher Responsibilities: Ability to select best possible driver based on location, ability, vehicle specifications & current work load Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion Coach new drivers as part of their on-the-job training, providing additional instruction and guidance Working for Quicksilver: Established company - New To Texas! Full time positions Opportunity for advancement! We offer Medical/Dental/Vision/HSA/Aflac accident and short term disability/Parental leave A fun, friendly, family type environment that offers coaching, and guided training to become a Quicksilver Representative. You can also apply in person at: Quicksilver Express Courier 805 W Carrier Parkway # 210 Grand Prairie, TX 75050 Looking for a company to grow with and start a new career? Call us TODAY! 214-397-0253