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Website Project Manager

$58,000-77,225

Kanopi

Wilmington, DE, USA

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Description

This position is open to applicants in the US and Canada. About Our Company Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of people who are experts in Drupal & WordPress. Our clients are mission-driven — and so are we. We design, build, and support websites that help their missions thrive. We believe the people behind the work matter just as much as the work itself. That’s why we’re deeply committed to supporting our team’s growth, wellbeing, and success. When our people thrive, our clients do too — and together, we build a web that works better for everyone. As Kanopi continues to grow, we’re excited to welcome a new Website Project Manager to our team. About the Job We’re looking for a process-driven Website Project Manager who brings structure and strategic oversight to every phase of a project. This role focuses on managing the systems, workflows, and communications that keep client-facing WordPress projects moving forward, ensuring clarity across teams, maintaining accurate project tracking, and continuously seeking opportunities to improve and streamline how we deliver high-quality digital work. As a Website Project Manager at Kanopi Studios, you’ll guide a mix of WordPress build and support projects from kickoff through completion. You’re not just a task-facilitator - you’re a client advocate, problem-solver, and strategic partner. You’ll collaborate with cross-functional teams of UX/UI designers, developers, and strategists to ensure each project delivers quality, value, and a bit of Kanopi magic. This intermediate-level role requires someone with prior agency experience, working with WordPress. They should have a firm grasp of project life cycles, and a willingness to flex between build initiatives and nimble support sprints. Requirements As a Website Project Manager, your typical day may include: Client & Project Leadership Manage multiple projects across the build and support spectrum with varying complexity and client needs. Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service delivery. Understand each client’s business needs and effectively communicate them to the internal team to ensure alignment. Know when to push back on behalf of Kanopi’s best interests, and when to escalate situations to the attention of Management. Identify and share potentially larger projects with the Management team or strategically determine when a larger initiative would be beneficial for the account. Lead client communications with clarity and empathy, facilitating meetings, articulating next steps, sharing updates, and translating technical concepts into plain language. Foster positive, long-lasting relationships that encourage contract renewals and upsell opportunities. Planning & Execution Facilitate project and client onboarding, kickoff calls, and transitions between build and support. Curate and maintain organized, prioritized backlogs that keep project teams focused and deliverables moving forward. Evaluate tasks and client requests for strategic fit, flagging potential alternatives when needed. Support the internal team by handling "quick win" WordPress site configurations and content entry prior to escalating to the development team. Collaborate with clients and internal teams to resolve blockers and anticipate needs. Coordinate and track internal resources, including developers, UX/UI designers, and strategists, based on timing, scope, and expertise. Quality, Budget, and Timeline Oversight Review deliverables (such as designs, tickets, content, or development work) to ensure quality and alignment before client handoff. Carefully monitor budgets and timelines to ensure tasks are completed on time and within scope, while providing regular updates to clients and Kanopi management on hours used and project progress. Flag risks early and collaborate to resolve and mitigate issues. Expedite urgent requests and help triage issues quickly, particularly within support accounts. Tools & Team Collaboration Use tools like Teamwork, Slack, Google Workspace, and Zoom to stay organized and maintain transparency. Participate in team meetings, standups, retrospectives, and collaborative discussions to share insights and contribute to ongoing process improvements and positive team culture. Monitor team workloads and pacing to help maintain a sustainable, healthy balance, identifying early signs of strain and proactively adjusting priorities when needed. About the compensation and work requirements This is a full-time position. The salary range for this position is $58,000 – $77,225 - the range is broad, but it is commensurate with experience, aligned with current members of our team with similar experience, and may shift a bit depending on your geographic location. This is a 100% remote role, but you must live and be able to work in the US or Canada. Now, let's talk about you! We're looking for candidates who... Have 3–5 years of digital agency project management experience, including leading WordPress projects. Can confidently manage the full life cycle of a web build project, as well as long-term client support engagements. Are familiar with the rhythms of agile workflows, ticketing systems, and client documentation, and can help teams stay focused and aligned. Are aware of best practices in website performance, configuration, and development fundamentals. Know how to balance scope, timelines, and budgets without compromising quality or team morale. Superior time management skills to stay on top of your workload and the team members’ you are managing. Are skilled in resourcing development project needs, and understand how to match the right roles to project requirements. Can set clear priorities, communicate shifts effectively, and keep both internal teams and client stakeholders in sync. Are proactive, empathetic and confident communicators who listen deeply, explain clearly, and follow through consistently. Can work well under pressure and can juggle multiple fast-paced projects while maintaining attention to detail and calm communication. Bring a proactive, solution-oriented mindset to day-to-day delivery, risk mitigation, issue tracking, and change management. Possess strong problem-solving skills, emotional intelligence, and initiative, and genuinely enjoy helping others succeed. Have a passion for the web, for open source platforms like WordPress, and for working with a bunch of fun, thoughtful people. Have experience managing and working with distributed project teams and thrive in a remote-first, collaborative environment. Are located in and available to work during core Pacific Time Zone hours. At Kanopi, we know that a diverse team makes us stronger, more creative, and more effective. We enthusiastically welcome applicants of all backgrounds, and we strongly encourage people of color, women, LGBTQ+ individuals, people with disabilities, and those from other underrepresented communities to apply. Ready to apply? If you think this post was written just for you, here’s what to do next: Use the ‘Apply for this Job’ button located toward the bottom of the page. Fill out all required fields on the Application page. Please upload a resume and cover letter (including your answer to the question below). About that cover letter… This is VERY important! We’d love to hear what makes you a great fit for this role — and be sure to include your answer to this question: What’s your favorite piece of technology, and why? What to expect after you apply: We want to make sure we’re a great fit — for you and for us! Here’s what our process generally looks like: Application review: We’ll take time to carefully review your application. Initial questions: If we’d like to learn more, we’ll send a short set of questions to get to know you better. Interviews: You’ll meet with several team members to chat about the role and your experience. Skills assessments: You may be asked to complete a short skills assessment to show us how you approach your work. Ongoing communication: We aim to follow up with every applicant, but if you haven’t heard from us, feel free to reach out — we’re happy to connect! We’ll explain each step more fully as you move through the process. We're excited to get to know you! Kanopi Studios is committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the application process, please let us know, and we will work with you to meet your needs. Benefits We offer a comprehensive range of health, professional, remote workspace, and other fun benefits for all full time US and Canadian employees. For more information, see the benefits section of our careers page. This job description is intended to describe the general nature and level of work performed by those assigned to this classification. This job description in no way states or implies that these are the only duties to be performed by those occupying this position. The job description and job functions described herein are subject to possible modification by Kanopi Studios in accordance with applicable federal, state and local laws. No agencies, recruiters or overseas applicants (for consideration, applicants must live in the US or Canada).

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Wilmington, DE, USA
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