Project Management Specialist

**This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA. **This position is not eligible for relocation assistance** The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits People Management – Provide performance feedback on Zifo resources to the line managers Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements Bring in though leadership to the customer engagements by offering proactive insights into industrial trends Manage, motivate, and mentor cross-functional and enterprise project teams across the globe Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes Required Skills R&D Informatics Skills Prior experience in Pharmaceutical or Biotech Research and Development industry Understanding of Drug Discovery & Development processes An Independent, Self-Motivated & Results driven mentality Willingness & ability to acquire quickly new Technical Skills & Business Principles Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project Analytical mindset and ability to thrive in ambiguities Outstanding communication skills both written and verbal Experience is making impactful presentations to D+ and C-Suite audiences Program Management skills Managing a portfolio of projects Coordinating strategic road mapping Resource & Effort Planning Project Planning & Scheduling Scope & Time Management Vendor Management Risk Assessment Cost/Benefit Analysis Qualifications: Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory Minimum 10 years of experience as a Business Technology Consultant/Project Manager Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry Active PMP / PgMP/Prince2 Certification Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization Expert in Project Management, SDLC types, people management Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies Consultative capabilities to convert business problems to opportunities Flexible in handling tactical issues as well as possess ability to think strategically Expert in crisis/problem management and willingness to get hands on to expedite problem resolution Function as a coach to the teams to improve collaboration and outcomes Possessing innovative mindset and have an eye for continuous improvement Experienced in managing large & concurrent projects/programs A successful Zifo-ite is Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning  Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our locally owned uniform company has served the public safety, medical, and hospitality industries for over 30 years and we are looking for a enthusiastic candidate to join our team. This position requires assisting customers in our store and on the phone with all their uniform requirements including fitting, alteration instructions, pricing, putting out stock, taking inventory and invoicing. This is a FAST PACE, DETAIL ORIENTED environment so the ability to multitask is a must. Because our customers come from the public safety, medical, and hospitality sectors they are unique and fun to get to know and our theme is "We make our customers look great!" Candidate must be able to work 9-3 and or 11-6 during the week and 10-4 on Saturdays and we are closed on Sundays. Starting wage $18/hr DOE

We are seeking a highly organized and communicative Internal Operations Coordinator to streamline our project management processes and improve interdepartmental coordination. This role will serve as the critical link between our field operations, service department, and warehouse/purchasing functions, ensuring smooth information flow and efficient project execution. Key Responsibilities: Act as the primary point of contact for internal communication between field operations, service coordination, and warehouse/purchasing departments. Collaborate closely with the Field Project Manager to understand project requirements and timelines, translating field needs into actionable tasks for other departments. Coordinate with the Service Coordinator to ensure service requests are properly integrated into ongoing project schedules and resource allocations. Liaise with the warehouse/purchasing team to ensure timely procurement and delivery of materials for projects and service calls. Leveraging existing centralized project tracking system, ensuring all departments have access to up-to-date information. (We primarily use Quickbase) Facilitate regular cross-departmental meetings to discuss project statuses, upcoming needs, and potential issues. Continually improve communication protocols to improve information sharing across departments. Review regularly generated reports on project statuses, resource utilization, and interdepartmental performance metrics. Identify bottlenecks in communication or processes and propose solutions to improve operational efficiency. Assist in the maintenance of project documentation, including schedules, change orders, and closeout procedures. Preferred Qualifications: Knowledge of access control, video surveillance, and intrusion detection systems Bachelor's degree in Business Administration, Operations Management, or related field Experience with Quickbase Requirements Required Qualifications: 3+ years of experience in project coordination or operations management, preferably in the security integration industry Strong understanding of project management principles and practices Excellent communication and interpersonal skills Proficiency in project management software and Microsoft Office suite Demonstrated ability to manage multiple priorities and deadlines Strong problem-solving and analytical skills Experience with ERP or CRM systems Familiarity with inventory management and purchasing processes Benefits Paid Time Off Paid Holidays 401k Safe Harbor Match

OVERVIEW The Front-of-House Team at Park Tavern on Washington Square represents the restaurant with the highest levels of hospitality, professionalism, and sanitation safety. Whether as a server, back server, or bartender, you will play a key role in creating an exceptional dining experience through attentive service, expert knowledge, and a welcoming presence. Our team members interact with guests, colleagues, and management in a collaborative and professional manner, ensuring every guest feels valued and well cared for. WHAT YOU’LL DO -Cultivate one of the most welcoming spaces in San Francisco—a place for locals and tourists alike to gather and enjoy an outstanding experience. -Uphold exceptional hospitality standards, ensuring guests feel welcomed from the moment they arrive. -Demonstrate a thorough knowledge of Park Tavern’s service standards, food, beverage, and wine programs. -Maintain a clean and organized work environment, handling all equipment with care and following all sanitation protocols. -Clearly communicate Park Tavern’s service style and ambiance to guests. -Provide seamless service, whether greeting and seating guests, taking orders, preparing drinks, or delivering food and beverages with precision. -Anticipate guest needs and accommodate special requests, including dietary restrictions. -Enhance guest satisfaction through personalized service and strategic upselling of food, beverages, and wine pairings. -Monitor guest feedback and address any concerns to ensure a positive dining experience. -Assist in table maintenance, including clearing, resetting, and ensuring a tidy dining area. -Foster a positive team environment by actively contributing to service flow and upholding restaurant standards. -Support various service needs throughout the restaurant, including assisting at the front door or bar as needed. WHO YOU ARE -You have a genuine passion for hospitality and creating memorable guest experiences. -You are friendly, professional, and thrive in a fast-paced environment. -You advocate for guests and take initiative to resolve any issues with care. -You excel at communication, whether with guests, colleagues, or management. -You are highly organized, able to multitask, and manage time efficiently. -You’re a team player, ready to assist wherever needed, from greeting guests to running food or bussing tables. -You remain calm and composed under pressure while thinking quickly to problem-solve. -You take direction well, collaborate effectively, and help create a positive workplace culture. KNOWLEDGE, SKILLS & ABILITIES -2 years of front-of-house experience in a high-volume San Francisco restaurant preferred -Knowledge of restaurant service procedures, including wine service (for applicable roles) -Must be punctual, reliable, and available to work days, nights, weekends, and holidays (weekend availability is a must). -Ability to speak multiple languages, including English and Spanish, is a plus

About Proactive Technology Management At Proactive Technology Management (PTM), we're passionate about helping businesses thrive in the digital age. Our Project Management Office (PMO) plays a critical role in delivering a wide range of technology solutions to our clients. We are a team of expert project managers, consultants, and software and data architects who work together to create innovative, data-driven solutions that transform businesses. We specialize in delivering projects across various domains, including full-stack development, hyperautomation, cloud data analytics, and LLM-based generative AI. About the Role We are seeking a highly motivated and experienced Technical Project Manager to join our PMO team. This is a mid-senior level, full-time remote position that sits at the interface of our consultant and project manager roles. You will be the primary point of contact for our clients, guiding them through the entire software development lifecycle, from requirements gathering to solution delivery and beyond. Requirements Responsibilities Collaborate with clients to understand their business needs and translate them into clear, actionable technical requirements. Develop detailed project plans, including timelines, milestones, and resource allocation, using our Monday.com-based project management system. Lead and manage a cross-functional team of engineers, developers, and other technical specialists to deliver high-quality solutions on time and within budget. Ensure projects adhere to our Way of Working principles, including Lean UX, GTD-inspired workflows, and the C4 model for architectural clarity. Communicate project progress and risks to clients and internal stakeholders effectively and proactively. Manage client expectations and ensure their satisfaction with our services. Contribute to the continuous improvement of our processes and methodologies. Perform enterprise data modeling tasks as required, including planning entities, attributes, and relationships to support business processes and reporting needs. Qualifications 5+ years of combined experience in technical project management, engineering management, or technical product ownership, with a proven track record of successful project delivery. Strong understanding of software development methodologies, including Agile and Lean UX. Experience working with cloud-based technologies, including Microsoft Azure (strongly preferred) and AWS (desirable). Experience with data warehousing, hyperautomation, and AI/ML is a plus. Excellent English communication, interpersonal management, project leadership, and presentation skills. Ability to work independently and as part of a remote team. Bachelor’s degree in any STEM field strongly preferred. Familiarity with C4 architecture and systems thinking. Proven system analysis and data analysis skills, including ER diagramming and data modeling. Domain knowledge in wealth management, financial services, revenue cycle management (RCM), electronic health records (EHR), and practice management systems (PMS) is highly desirable. Benefits Full Medical Benefits 2 Weeks Paid Vacation Full Time Dental & vision insurance 401(k) matching

We are looking for full or part-time servers to work at The Cavalier. Dinner Service is Monday-Saturday with occasional private events on Sunday. We’re open on Thanksgiving and Christmas Day, so availability for both is non-negotiable. Our goal is to offer positive interactions while serving guests in a friendly and efficient manner, ensuring our customers have exceptional dining experiences; making them feel welcome, comfortable, important and relaxed. Successful applicants will have: The ability to multitask in a fast-paced environment Excellent teamwork skills and attitude A passion for hospitality Send us your resume, along with a brief introduction. The Cavalier is brought to you by Executive Chef Jennifer Puccio. The Cavalier is a London-inspired brasserie, located adjacent to Hotel Zetta in San Francisco’s SoMA neighborhood, the 135-seat restaurant is divided into four unique, intimate spaces, and the interior is designed with deep leather banquettes, polished brass, zinc and white marble, lending a posh and sultry feel.