Bilingual Sales & Customer Service Manager (Brooklyn)

Elevate Your Career with a Growing National Cleaning Business Bilingual Office Manager (Sales, Customer Service, and HR Support) Are you a results-driven leader with a passion for office operations, customer service, and sales? Do you have experience supporting HR functions and thrive in a fast-paced, high-energy environment where you can truly make an impact? If you're ready to take your career to the next level, we want to hear from you! What We Offer ✅ Comprehensive Training & Support – Get the tools you need to thrive and grow ✅ Competitive Salary – $70,000 - $90,000 based on experience and performance ✅ Bonus Opportunities – Your success will be recognized and rewarded ✅ Work-Life Balance – Paid time off and holiday pay ✅ Retirement Benefits – IRA plan with company match Your Role as an Office Manager As our Office Manager, you will be the driving force behind office efficiency, sales growth, and exceptional customer service. You’ll lead a motivated team, secure key business accounts, support HR functions, and ensure smooth day-to-day operations. Key Responsibilities Sales Leadership & Business Development Develop and implement sales strategies to drive revenue and secure recurring corporate accounts Identify and build relationships with potential clients Analyze sales metrics to improve performance and conversion rates Coordinate marketing efforts to align with sales goals Team Leadership & Performance Management Recruit, train, and coach sales and office staff to meet and exceed targets Set measurable goals, delegate tasks, and provide mentorship and support Conduct performance reviews and help team members grow professionally Operational Excellence Work closely with operations to ensure promises made in sales are delivered smoothly Oversee data management, customer service workflows, and internal office procedures Troubleshoot and resolve challenges that may arise in daily operations Act as the key point of contact and decision-maker in the absence of higher management Customer Experience & Retention Promote a customer-first culture by ensuring all concerns, inquiries, and service issues are addressed promptly and professionally Take ownership of customer complaints, working to resolve conflicts effectively and ensure a positive outcome for both the client and the company Implement and follow a clear escalation process for complex or unresolved issues, ensuring they are handled with care and urgency Foster long-term client relationships through consistent follow-ups and excellent service Continuously look for ways to enhance the customer journey and satisfaction HR Support & Administration As a critical support to the HR team, you’ll assist with a range of essential human resources tasks, ensuring a smooth employee experience from onboarding to exit. Your responsibilities may include: Assisting with recruitment, interviewing, and onboarding new team members Handling employee data, including compensation, benefits, time off request and performance tracking Responding to employee questions regarding policies, benefits, and procedures Delivering feedback from clients and handling disciplinary actions as needed Performing reference checks, background screenings, and system data entry (e.g., new hires, terminations, leave of absence) Escalating HR matters to senior leadership when appropriate Supporting additional administrative tasks as needed Who You Are A proven leader with hands-on with strong sales experience and team management expertise A problem solver with strong communication, negotiation, and customer service skills Tech-savvy, organized, and efficient at juggling multiple priorities Bilingual (English/Spanish) – required Experience in a service-based industry is a plus Why Join eMaids? We're fast-growing, forward-thinking, and focused on excellence. As our Office Manager, you’ll have the opportunity to shape our continued success, support an incredible team, and make a real difference in your local market. Ideal Candidate Traits Strong interpersonal skills Professionalism, discretion, and sound judgment in handling confidential matters Ability to lead and collaborate with both team members and senior leadership Excellent time management, multitasking, and prioritization abilities Self-motivated, proactive, and able to work independently Composed under pressure, with a strong sense of ownership and accountability Ready to make your next move? Apply today and grow with us! Job Type: Full-time Benefits: 401(k) matching Employee discount Paid time off Professional development assistance Schedule: 8 hour shift Work Location: In person