Workable
Care Coordinator - NYC
About Atria:
Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world.
We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases.
Each member’s care is led by a dedicated Chief Medical Officer who collaborates on your behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60+ members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals.
At Atria, we are recruiting for a Care Coordinator. This is an exciting opportunity to use your superior administrative and customer service skills to support the best possible experience for our members and redefine the standard in care experience.
We are seeking organized, thoughtful, people-obsessed individuals who are eager to seek out ways to make the care experience remarkable and tailored to individual members' needs to join our team. If you are exceptional at what you do and would love the opportunity to make a massive positive impact with a well-capitalized start-up that aims to change the world, we would love to explore this opportunity with you.
Specifically, you will:
Receive, review, and execute the clinical team’s administrative needs
Provide high-level administrative support to clinical teams including answering phones, coordinating/preparing for meetings, maintaining calendar, arranging conference calls
Accurately and efficiently schedule appointments, referrals, and other interactions for clinical staff and membership teams.
Assist the clinical team in maintaining and updating backend administrative systems to ensure the loop gets closed and communicated accurately
Assist with procuring medical records and follow-up notes from external practices
Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintain these records with the highest degree of confidentiality
Support all clinicians by performing secretarial duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic, or laboratory procedures
Ensure clinical team remains organized and on-schedule through proactive, consistent communication throughout the day
Become an expert of the Institute’s technology, processes and best practices to support the clinical staff and ensure the best possible member experience
Keep up to date on department specific initiatives and timelines
Maintain a professional and courteous demeanor when interacting with internal and external stakeholders
Assist with after-hour and weekend coverage as needed
Salary: $80,000 - $85,000
Requirements
Bachelor’s degree
5+ years customer service experience in a clinical, hospitality, or membership role
Passionate about accuracy, investing in customer relationships, and protecting confidential information
Adaptability and flexibility within working in a fast-moving and dynamic environment
Effective and professional business communication using email and phone
Healthcare experience preferred
Experience in Health Information Management/EMR (Electronic Medical Records) processes - preferred but not required
Knowledge of HIPAA Privacy & Security - preferred but not required
Experience in Zendesk, Spruce, and/or Slack - preferred but not required
Atria requires all employees conducting in person work at its NYC offices to be fully vaccinated against COVID-19 and submit proof of vaccination before their start date. If you are unable to be vaccinated for medical or protected religious reasons, you can seek a reasonable accommodation.
Atria is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Atria believes that diversity and inclusion among our team is critical to our success, and we seek to recruit, encourage, and retain the most talented people from a diverse candidate pool.
Benefits
At Atria, we are proud to offer every member of the Atria team:
Excellent health and wellness benefits, 100% paid by Atria
Time to give back and make an impact in underserved communities
At Atria, we are proud to offer every member of the Atria team:
Excellent health and wellness benefits, 100% paid by Atria effective date of hire
Flexible Time Off
401k match at 4% effective date of hire
Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure
Fitness Perks including Wellhub +
Time to give back and make an impact in underserved communities
New York, NY, USA
$80,000/year
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