Account Manager

Remote Customer Support Specialist – $19/hr Starting, No Degree Necessary Are you dedicated to providing exceptional customer service and skilled at resolving issues? We’re looking for driven individuals to join our team as Remote Customer Support Specialists. Work from your home office while helping customers navigate their needs and ensuring a positive experience with every interaction. Responsibilities: Address customer inquiries with patience and detailed understanding. Resolve complaints and issues swiftly, aiming for first-contact resolution. Communicate effectively, ensuring all customer communications are clear and professional. Maintain a positive and professional demeanor, contributing to a collaborative team atmosphere. Qualifications: Strong passion for customer service and a helpful, patient attitude. Excellent communication skills, capable of engaging effectively with diverse individuals. Ability to work independently, manage time effectively, and prioritize tasks. Proficiency with technology, comfortable navigating multiple software environments. What We Offer: The opportunity to work remotely, eliminating the daily commute. Flexible scheduling that supports work-life balance. A competitive salary starting at $19 per hour, with room for growth. Professional development opportunities within a supportive team environment. Apply Today: Additional Information: No previous professional experience or educational qualifications are required. Candidates need a quiet, professional workspace and reliable internet. All candidates are subject to a background check. Our company is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Remote Customer Care Champion – $19/hr Start, No Degree Necessary Do you have a flair for communication and a passion for helping others? We are seeking enthusiastic individuals to join our team as Remote Customer Care Champions. This is a perfect opportunity for those who excel in a supportive role and are committed to creating exceptional customer experiences from their home office. Key Responsibilities: Address and resolve customer inquiries with urgency and empathy. Ensure customer satisfaction by providing thoughtful and effective solutions. Maintain professional and clear communication across all interactions. Contribute to a team environment with a positive and proactive attitude. Ideal Candidate Profile: Passionate about delivering excellent customer service. Excellent verbal and written communication skills, with the ability to engage customers effectively. Independent and efficient, with strong time management skills. Comfortable with technology and proficient in various digital tools and platforms. What We Offer: Remote work setup, allowing you to work from anywhere. Flexible hours to fit around your personal commitments. A starting wage of $19 per hour with potential for growth. Career advancement opportunities within a supportive and collaborative team. Join Our Team: Additional Information: No previous experience or academic qualifications are required. Candidates need a quiet, distraction-free workspace and reliable internet. All candidates will undergo a background check. Our company is an equal opportunity employer, committed to inclusion and diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Remote Customer Service Role – Start at $19/hr, No Academic Requirements Do you have a knack for assisting others and solving problems? We're searching for enthusiastic individuals to join our remote customer service team. As a key player in our operations, you'll ensure that every client interaction is handled with professionalism and care, all from the comfort of your home. Key Responsibilities: Efficiently address and resolve customer queries and complaints Provide thorough and professional solutions to all customer issues Communicate effectively, ensuring clarity and understanding in every interaction Exhibit a consistently positive and professional demeanor Qualifications We're Looking For: A profound dedication to delivering superior customer service Exceptional verbal and written communication skills Ability to prioritize tasks and work effectively under minimal supervision Technological proficiency across various digital platforms What We Offer: The ability to work remotely, offering you flexibility and comfort Adjustable work hours that cater to your personal needs A competitive starting salary of $19 per hour with growth opportunities Potential for professional development in a supportive and dynamic team environment Interested in Joining Our Team? Additional Info: No previous professional experience or degrees required. Applicants need to have a quiet workspace and reliable internet access. All candidates must undergo a background check. We embrace diversity and are an equal opportunity employer, committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

This position is posted by Jobgether on behalf of a.k.a. Brands. We are currently looking for a Customer Experience Representative in California (USA). This is a fantastic opportunity to join a fast-growing, digitally native fashion brand that thrives on delivering a warm, seamless, and engaging shopping experience to customers worldwide. As a key member of the Customer Experience team, you’ll provide top-tier support across multiple channels, resolving inquiries with empathy and efficiency while contributing to a collaborative and innovative environment. If you are detail-oriented, tech-savvy, and passionate about fashion and customer satisfaction, this role offers both impact and growth potential. Accountabilities: Deliver outstanding and empathetic customer service across all communication platforms in line with the brand voice. Respond to and resolve inquiries, complaints, and escalated cases while ensuring a seamless customer journey. Meet or exceed individual and team performance metrics and KPIs. Collaborate with peers to ensure coverage and consistency in service delivery. Attend team meetings to share insights and help improve processes and customer experience strategies. Build strong internal relationships across departments and communicate clearly with both team members and external partners. Assist with ad hoc tasks and duties as assigned by the team leads. Requirements 1+ years of customer support experience, preferably in e-commerce or fashion retail. Excellent communication and problem-solving skills with a positive, empathetic approach. Proficiency in support platforms and tools such as Shopify, Gorgias, Loop, PeopleVox, Whiplash, and shipping carrier systems. Ability to work independently and collaboratively in a fast-paced, remote-friendly environment. Strong organizational skills and a proactive, detail-oriented mindset. Comfortable navigating multiple systems and juggling multiple priorities. Benefits Competitive hourly wage: $20 – $24 per hour depending on experience and qualifications. 50% employee discount on all products. Company-sponsored medical, dental, and vision plans (HMO & PPO). Fully paid life insurance, short- and long-term disability coverage, and EAP. 401(k) program with 100% match up to 5% of pay. Employee Stock Purchase Plan with 15% discount. 15 vacation days, 10 sick days, and 10 paid holidays annually. A positive company culture that celebrates personal and team milestones. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path. Position Description: We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must! Wage: $10.00 per hour ($7.25 per hour during training) Requirements High School Diploma or GED is required Great Verbal and Written Communication Skills Working Knowledge of Windows Based Operating Systems including Google Chrome Can Demonstrate Product Knowledge once Nesting Period is Complete Ability to Adapt in a Fast-Changing Environment Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements. Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more. Webcam High speed internet access with download speed of at least 100 and upload speed of at least 10. Must have a desk/workstation in a quiet workspace Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST). Benefits Employment BENEFITS: Remote work. Remote training. For Full-time employees ONLY: Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected. 401(k) after 90-day probationary period if elected. PTO after 6 months of employment. NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open. Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members’ financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis. We’re based in Columbus, with an additional branch office located in Reynoldsburg. Our recruiting process: Position has been posted internally and externally. 20-minute conversation with HR 60-minute in-person conversation with hiring manager Job offer EFCU is looking for a Member Solutions Specialist (Collections) for our Columbus Mound Street branch. Pay Range starting at $21.00 / hour (will vary based on experience). The Member Solutions Specialist, reporting to the COO, provides service to the credit union by initiating member contact in order to reduce delinquency and loss on all products and services offered to members, including any clerical processes and procedures deemed essential to reduce delinquency and/or loss to increase recoveries. This position is an in-office position. Candidates for this position must be located in the Columbus area and have reliable transportation to the Columbus branch location. Responsibilities: Diligently attempt to contact all delinquent customers by using the most effective means possible by meeting minimum outbound call goals. Listen to member issues and proactively offer solutions to their delinquency. Exhibit the ability to persuade members to resolve delinquency. Use effective communication techniques to overcome objections to making payments on delinquent products. Adhere to the member contact process as outlined by the Member Solutions Manager. Ensure key call objectives are met and annotated on every member attempt or contact. Ensure outlined Work Standards are met in regard to outbound attempts and queue management. Review each and every delinquent account for possible legal action if the member is not willing to make suitable arrangements. Make recommendations to the Member Solutions Manager based on communications with the member. Reviews Negative Shares on a daily basis. Includes management of member accounts and proper analysis of steps to be taken to reduce delinquent balances. Involves calling upon and sending letters to members who have a negative balance for a predetermined amount of time. Involves managing NSF checks properly as well as initiating repayment plans with delinquent members. Process letters regarding Delinquent Loans, Credit Cards, and Negative Checking Accounts. Answers all inbound calls from members and internal employees regarding the following: Negative Share Accounts, Delinquent Loans and Credit Cards and Charged-off Accounts. Maintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only. Engages in problem resolution by clarifying the members’ and/or employees’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions. Complies with federal, state, and local regulations and legal requirements by enforcing and adhering to requirements. Performs other job-related duties as assigned. Requirements Education & Experience: High School Diploma or GED required. Associates degree preferred. 1-2 year of relevant collections experience preferred. 1-3 years of previous experience working in a financial institution, credit union, or bank required. Knowledge of credit union loan products, services, policies, and procedures preferred. Understanding of related legal and regulatory standards preferred. Technical Skills: Ability to communicate with others one-on-one, fielding questions and responding to complaints. Strong, friendly voice and demeanor, good diction. Ability to compute rate, ratio, and percent, and to apply these concepts to practical solutions. Ability to define problems, collect data, establish facts, and draw conclusions while dealing with a variety of abstract and concrete variables. Ability to write reports and correspondence. Ability to work independently. Aptitude to operate computer related equipment, applications and accessories. Skill to deal with the occasional unpleasant, angry or discourteous person. Capacity to operate multiple computer web applications at the same time Working knowledge of multiple communication channels (such as: Microsoft Teams) Ability to work a flexible schedule Must be able to maintain confidentiality Strong listening skills Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Other: This position is an in-office role that does not offer the option of hybrid or at-home work. Must have access to transportation in order to travel to and from the office and to trainings and offsite meetings. Requests for reasonable accommodation will be considered. This role does have occasional overtime and weekend work. Benefits EFCU offers a complete benefits package to full-time employees that reflects how much we value our employees. Benefits include: Medical / Dental / Vision coverage (including qualified dependents) Company paid Life Insurance, STD, LTD, Voluntary Coverages Flexible Spending Account (Health and Dependent Care) 401(k) plan with a 5% company match A generous time off program Educational assistance program Employee discount on certain credit union services and products Free on-site parking Team Dividend Bonus and 401k Profit Sharing Opportunities Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.