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Senior Vice President of Operations - Bookit.com

Negotiable Salary

Superlogic

Miami, FL, USA

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About Bookit.com A joint venture between Superlogic and Bel Sogno Enterprises, Bookit.com is revolutionizing the travel and rewards industry as the next-generation “super app” offering consumers unprecedented value on luxury travel, unforgettable VIP experiences, sports and music tickets, and premium retail. Customers save up to 70% when booking on our platform, earning universal rewards points that can be spent with over two million brand partners. Envisioned as a “next-gen Expedia” for crypto users, Bookit supports customer transactions in more than 3,000 cryptocurrencies as well as debit/credit cards and brand rewards points. Our technology infrastructure transforms the future of payments. Learn more at bookit.com and bookit.com/enterprise. Overview The Senior Vice President of Operations drives strategic excellence across all facets of Bookit's rapidly scaling B2B and B2B2C business. The role combines deep operational expertise with executive leadership to oversee our unique booking platform spanning travel, VIP experiences, premium retail, and a next-gen, blockchain-powered payments infrastructure. You are responsible for helping to grow and manage a nascent team of marketers, technology builders, experience curators, and customer service professionals delivering unprecedented rewards to our end consumers and meaningful customer engagement to our brand clients. The ideal candidate has proven experience scaling operations in high-growth travel technology companies and/or startups, with the strategic vision and budgeting experience necessary to build peerless operational frameworks at the intersection of travel, entertainment, fintech, and loyalty. Requirements Develop and execute comprehensive operational strategies that support Bookit's rapid growth across travel, experiences, retail, and payments verticals Partner with executive leadership to align operational initiatives with business objectives and growth targets, driving efficiency and cost optimization  Support the CEO and Executive Team in serving our B2B2C brand clients and developing foundational partnerships across the travel and experiential industries Serve as primary liaison between Bookit leadership and its founding partners, ONE Company, Starboard, Superlogic and other affiliated companies Collaborate closely with our Product, Technology, Marketing, and Finance teams to optimize the Bookit platform for our brand clients and ensure a seamless end-to-end customer experience for our end users Oversee Customer Service team to ensure reliable 24/7 customer support; develop business continuity plans in the event of travel disruptions, or other unforeseen events Oversee hiring, company goal setting, and personnel evaluation/development Foster a culture of continuous improvement, and data-driven decision making; Establish and monitor key performance metrics across business units Stay current with industry trends, emerging technologies, and best practices in travel operations, e-commerce fulfillment, and experiential services Execute with minimal oversight, with the ability to navigate complex operational challenges from concept through completion Background 10+ years of operations leadership experience with a proven track record in high-growth online travel, e-commerce, and/or fintech companies 5+ years in senior executive roles (VP+ level) with P&L responsibility and cross-functional team leadership experience Experience with major online travel platforms (Expedia, Booking.com, Marriott, etc.), experiential companies, or high-growth startups preferred Demonstrated success scaling operations in multi-sided marketplace environments with complex inventory management Exceptional leadership and team management capabilities with experience building and scaling operations teams Experience managing vendor and partner relationships at scale Familiarity with modern operations technology stack, CRM systems, and business intelligence tools (including AI) Collaborative approach with the ability to work effectively across all organizational levels and be a positive contributor to company culture Self-starter with the ability to deliver exceptional customer experiences and thrive as a leader amidst a fast-paced, entrepreneurial environment Spanish language proficiency preferred Understanding of web3, cryptocurrency, and financial operations preferred Benefits Competitive salary Employee Stock Options Health care plan (Medical, Dental & Vision) Retirement Plan (401K) Paid Time Off (vacation, sick, and public holidays) Collaborative culture with industry veterans and mission-driven builders Bookit is an equal opportunity employer.  We strive to create and maintain an equitable workplace where contributors of all backgrounds feel welcomed and valued. We do not discriminate against applicants or employees based on racial identity, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information. Be part of an inclusive company culture emphasizing autonomy, mastery, and purpose.

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Miami, FL, USA
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