Head of Operations

$18-$20 hourly plus tips INNS OF AURORA, LLC. CORE VALUES: While our employees’ skill sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: • Courage • Initiative • Dependability • Flexibility • Integrity • Judgment • Respect for others POSITION PURPOSE: • The Bar Manager reports directly to and collaborates with the Restaurant Manager to ensure the proper supervision and managing of staff, daily operations of the restaurant performance as well as the maintenance of high standards of food, service, health and safety, and guest experience. RESPONSIBILITIES/DUTIES/FUNCTIONS/TASKS: 1. Guest Operations: • Maintain a strong presence in the restaurant; ensure guests are greeted at the door and their orders are taken promptly and correctly • Assist Restaurant Manager in personally responding to all guest complaints • Closely monitor guest dining experiences • Build positive clientele relationships with repeat guests • Pilot creation and maintenance of bar menus • Monitor food and beverage presentations and monitor expediting process • Report all restaurant complaints and communicate day-to-day matters to Restaurant Manager; read and review daily guest survey responses • Maintain and promote cleanliness standards, quality control, hygiene, health and safety • Ensure cleanliness of restaurant and bar areas before, during and after meal periods • Coordinate opening and closing procedures • Monitor and communicate all restaurant supply needs to Restaurant Manager and assist in requisition thereof 2. Personnel Management: • Design weekly schedules when requested by Restaurant Manager • Design and hold staff trainings for job competence and ensure staff is aware of restaurant policies and procedures including service standard for F&B and guest service standards • Manage and remediate staff conflicts; participate in disciplinary action at Restaurant Manager’s discretion • Assist in hiring and termination procedures, including interviews and staffing decisions using company procedures • Assist in the training, supervision, and monitoring of food sanitation and safety procedures in the dining rooms, bar and service areas • Train and monitor compliance of staff with guest check procedures • Ensure all employees adhere to code of conduct and company’s uniform standards, as defined in the IOA handbook • Ensure alcohol awareness programs, such as TIPS, are followed • Adhere to all work rules, procedures and policies established by the hotel and restaurant, including but not limited to, those contained in the employee handbook • Demonstrate the leadership qualities as outlined in the Leadership Job Requirement Chart 3. Inventory Management/Financials: • Be able to maintain and order proper amounts of wines, liquor, beer etc. for restaurant and banquet, per Restaurant Manager’s request • Manage Bar inventory on weekly/monthly basis • Supervise settlement of guest bills in accordance with hotel and/or restaurant policy • Follow up on accounting issues and resolve accordingly • Manage cash drawer throughout the shift and during opening/closing procedures, as necessary. Maintain change bag with necessary bills to operate. • Assist in weekly payroll, as directed by the Restaurant Manager • Certify daily shift reports and cash drop 4. Marketing: • Conduct market research in the trends of service styles, menus, cocktails, wine, etc. as directed by the Restaurant Manager • Assist in tracking and of in-house marketing initiatives • Network with local consumers and businesses to advertise our products and services • Assist in wine selection and meet with vendors and on an on-going basis and network with local wineries • Develop, implement and assess in-house promotions QUALIFICATIONS: • Masters in Hospitality Administration, or related field, or 4+ years of equivalent experience • Minimum of 3 years supervisory experience of 10 or more employees • Ability to multi-task effectively under fast-paced working conditions • Ability to maintain neat, professional, and clean appearance and practices • Ability to manage team of servers, hosts, bartenders, and other Inns of Aurora restaurant employees • Proficiency in Microsoft Office programs, and general computer literacy • Must demonstrate a professional’s demeanor and possess interpersonal skills • Specialized organizational, written, and verbal communication skills • Flexibility with hourly schedules, including weekend, holiday, and evening availabilities PREFERENCES: • Understanding of restaurant industry, fiscal management, and P&L Analysis • Experience with Micros software • Serving experience and experience with inventory management • Knowledge and understanding of workplace safety procedures • Extensive knowledge of the arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns of Aurora • Specialized historical knowledge of the Cayuga County and Village of Aurora area Requirements SPECIAL POSITION REQUIREMENTS: • TIPS certifications; will train as needed Benefits We are proud to offer outstanding benefits to all of our employees. Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages. Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits. We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

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