Team Member (Miss J's Cafe)

Job Overview: As a Team Member at Miss J's Cafe, you will be the face of the cafe, responsible for providing excellent customer service, preparing food and beverages, and maintaining a clean and welcoming environment for guests. This position requires individuals who are enthusiastic, reliable, and enjoy working in a fast-paced setting, ensuring that each customer has a positive experience. Key Responsibilities: 1. Customer Service: Greet customers with a friendly and welcoming attitude. Take customer orders accurately and efficiently, both in-store and at the drive-thru (if applicable). Address customer concerns, complaints, and special requests in a professional and positive manner. Ensure customers receive their orders promptly and that the order is correct. Create a positive atmosphere for customers by offering a great experience and showing attentiveness. 2. Food & Beverage Preparation: Prepare food and beverages according to Miss J's Cafe’s menu standards and recipes. Operate kitchen equipment such as coffee machines, blenders, and ovens, following safety guidelines. Ensure all food items are prepared fresh, presented beautifully, and served at the proper temperature. Follow proper food safety and sanitation practices at all times. 3. Maintaining Cleanliness: Keep the work area, kitchen, and dining areas clean, organized, and sanitized during the shift. Regularly wipe down surfaces, clean dishes, and maintain a clutter-free environment. Follow all sanitation procedures, including proper storage of ingredients and cleaning of kitchen equipment. Maintain the cleanliness of the restroom and common areas to meet health and safety standards. 4. Cash Handling & Register Operations: Operate the cash register, processing payments accurately (cash, credit cards, or mobile payments). Provide customers with correct change and ensure accurate transactions. Assist in balancing the register and following company cash handling procedures. Help with closing out the register at the end of the shift. 5. Teamwork & Collaboration: Work as part of a team to ensure smooth operations and excellent service during shifts. Support fellow team members when needed, especially during busy times. Communicate effectively with other team members to ensure that customer orders are fulfilled accurately and efficiently. 6. Health & Safety Compliance: Follow all health and safety regulations, including proper food handling, sanitation, and cleanliness. Adhere to company guidelines for personal hygiene, uniform standards, and food safety practices. Report any safety hazards or maintenance issues to the management team immediately. 7. Other Duties as Assigned: Assist with opening and closing procedures as needed. Help with restocking supplies such as cups, lids, napkins, and ingredients. Perform any other duties assigned by the Shift Lead, Assistant Manager, or Restaurant Manager. Qualifications: Experience: Previous experience in customer service or food service is preferred but not required. A positive attitude and eagerness to learn. Skills: Excellent customer service skills and a friendly demeanor. Ability to communicate effectively with both customers and coworkers. Ability to work efficiently and multitask in a fast-paced environment. Basic math skills for handling cash and processing payments. Ability to follow instructions and company procedures. Education: High school diploma or equivalent preferred but not required. Physical Requirements: Ability to stand for long periods and perform physical tasks. Ability to lift up to 25-30 pounds as needed. Ability to work in a fast-paced, high-energy environment.