Browse
···
Log in / Register

Technical Support Specialist

Negotiable Salary

Adept Consulting Services, Inc.

Pittsburgh, PA, USA

Favourites
Share

Description

The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. You will be responsible for monitoring the availability of 24/7 applications and responding to alerts by either resolving issues or escalating them to the appropriate level in real-time. Expertise is needed to support mobile devices as well as desktops and laptops. We are looking to fill 1 full-time employee for our 3rd shift, and you will be on-call 1 weekend per month, which will accrue PTO. This position requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging. You will be working with a large team that is responsible for architecting, building, testing, and supporting the site. You may be involved in assisting with some of these efforts. PA state government or other government experience is helpful. This position is associated with a long-term contract with excellent career-building opportunities. This is a work-from-home position. Must be dependable with a proven ability to work without direct supervision. You must reside in the United States. Laptop & communication tools will be provided. Requirements · Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error. · Provide support communications for customer issues. · Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily. · Performs quality assurance (testing) procedures to ensure error-free working products and applications. · Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes. Job Requirements: · Ability to handle multiple tasks with changing priorities. · Ability to work in a fast-paced, deadline-oriented environment. · Shift schedule will be non-traditional working hours, including one weekend a month. · Ability to work independently to complete required tasks without direct support or supervision. · Understands basic user experience/information architecture. · Understanding of website technologies (HTML, CSS, JavaScript). · Content Management System (CMS) Experience preferred. · Ability to think critically to solve problems on the fly. · Strong analytical, prioritizing, interpersonal, problem-solving skills. A clear criminal background is necessary. U.S. permanent residency is required. Benefits 401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance STD/LTD Accidental Dismemberment

Source:  workable View original post

Location
Pittsburgh, PA, USA
Show map

workable

You may also like

Workable
TeleOps Operator
Location: Las Vegas, NV Expected pay amount: $25.00 USD Per Hour Schedule: Multiple shifts/schedules available Assignment length: 6 month rolling contract (no end date) Job description JHCareers is helping an innovative, on-demand autonomous ride-hailing company hire a TeleOperations Operator to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system. As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure. Various Shifts Available: Hours: 10:00 AM - 6:30 PM OR 5:30 PM - 2:00 AM Days: Multiple Shifts Available As a TeleOps Operator, you'll: Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation. Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines. Assist in gathering performance metrics and reporting observations to improve system functionality. Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface. Follow company protocols and regulatory requirements to maintain high operational standards. Commitment: This is a full-time, 6-month ongoing contract position. It will be onsite and available to candidates who are local to the Las Vegas, NV area. Requirements Requirements Excellent driving history and no criminal history 2+ years of experience in operations, technical support, software testing, or a similar field Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles. Excellent written and verbal communication skills Willingness to work flexible shift hours Bonus Qualifications: Experience with QA testing or working in the autonomous vehicle industry Bachelor’s degree in STEM, analytics, or related field Basic understanding of data analysis to help build out and analyze metrics Strong familiarity with video game-style controls or simulation software. Benefits Benefits: Pre-tax commuter benefits Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs Employer covers all costs for short and long term disability and life insurance 401k package
Las Vegas, NV, USA
$25/hour
Workable
AV/IT Sales Support Engineer (Remote - Illinois)
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an AV/IT Sales Support Engineer in Illinois (USA). We are seeking a technically skilled AV/IT Sales Support Engineer to provide expert support across a broad territory in the Midwest. This role combines technical know-how with customer-facing responsibilities, enabling sales teams, resellers, and system integrators to successfully implement and deploy AV/IT solutions. You will work with a variety of professional display products, projectors, PTZ cameras, dvLED, digital signage, and cloud-based solutions while serving as a subject matter expert on IoT and AV technologies. This position offers a dynamic, hybrid work environment, opportunities for technical development, and frequent collaboration with internal teams and external partners to ensure successful product adoption. Accountabilities Provide in-person and virtual technical support to resellers, system integrators, and sales teams across an 11-state territory. Conduct product demonstrations, clinics, and training sessions for key customers and partners. Support post-sales activities including firmware/software updates and escalation to service teams when required. Gather feedback from customers and partners to inform Marketing and Product Management on product performance, competitive insights, and resolution of challenges. Prepare reports on sales wins/losses, competitive landscape, and technical insights. Represent the company at regional and national trade shows, demos, and client events. Requirements Bachelor’s degree in Electrical Engineering, Computer Science, or equivalent experience; or High School diploma with 8+ years of relevant AV/IT experience. Strong understanding of computers, operating systems (e.g., Windows 10), cloud platforms, IoT technologies, and digital signage solutions. Ability to lift up to 45 pounds and travel up to 65% of the time. Strong presentation and communication skills. Proficiency in Microsoft PowerPoint and Excel for creating and modifying customer-facing presentations. Preferred certifications: CTS, DSCE, CompTIA A+ or Network+, or CCNA. Prior experience in AV markets, working with manufacturers or system integrators, is a plus. Benefits Competitive base salary ($87,831 – $117,109) plus annual corporate bonus plan. Comprehensive healthcare coverage including medical, dental, and vision. Paid medical leave, vacation time, and up to 12 weeks paid parental leave. 401(k) plan with company matching contributions. Education assistance and student loan support programs. Hybrid work environment with flexible schedules and opportunities for early Friday closures. Inclusive workplace culture with diversity, equity, and inclusion initiatives. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly: 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!   #LI-CL1
Illinois, USA
$87,831/year
Workable
Data Center Technician - Marble, NC
Datacenter Hardware Technician Marble, North Carolina (100% onsite) - FYI - this position wouldn't start until early December 2025. We can provide relocation assistance. This will be first shift however it will occasionally rotate (8 hours per day, 40 hours a week). Must be flexible to work varying shifts. Salary: 80-90K (pending experience) Overview: We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware troubleshooting, repairs, and installations (rack and stack), with a focus on maintaining uptime and efficiency. The ideal candidate is detail-oriented, physically capable, and comfortable working onsite within a team-based datacenter setting. Key Responsibilities: Hardware Maintenance & Repair: Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware. Ticket Management: Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner. Troubleshooting & Diagnostics: Identify and resolve hardware issues using knowledge of server architecture and components. Customer Service & Communication: Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations. Physical Datacenter Work: Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment. Team Collaboration: Work closely with fellow technicians and other departments to meet deployment and maintenance goals. Quality & Precision: Ensure all tasks and repairs are performed to a high standard of accuracy and reliability. Additional Information: Must be a US citizen. This position requires 100% onsite presence in Marble, NC Shift is expected to be first shift, but will probably rotate often. Must be able to work varying shift. Role involves physical labor in a dynamic datacenter environment Requirements Dell Server Expertise: Proven experience racking, stacking, and servicing Dell servers in a datacenter setting. Break/Fix Proficiency: Hands-on experience diagnosing hardware issues and performing part replacements. Troubleshooting Skills: Strong problem-solving abilities and technical insight into server operations. Customer Focus: Excellent communication skills with a professional, customer-first approach. Physical Capability: Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed. Detail-Oriented: Committed to delivering high-quality work with strong attention to detail. Preferred Qualifications: Experience with Nvidia GPUs/NICs Basic understanding of networking concepts and troubleshooting Ability to read and interpret Linux logs for diagnostics Nice-to-Have Skills: Familiarity with the Linux command line (CLI) Exposure to RoCE (RDMA over Converged Ethernet) networking Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. A TRICARE Supplemental Medical Insurance plan is also available.  Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. We offer a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. About PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.  EOE, including disability/veterans.
Marble, NC 28905, USA
$80,000-90,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.