Program Manager

SUMMARY The IT Support Tech is responsible for supporting the day-to-day IT operations of Billings Flying Service (BFS). The IT Support Tech shall be responsible for responding to IT systems issues presented by BFS employees through the IT Help Desk support ticketing system, email, and phone contacts. This position will also provide support of IT projects, technology builds, and all technical systems at BFS. This position provides an opportunity to be a part of a fast-growing aerospace company that encourages employees to be creative, entrepreneurial, and take action to find solutions to problems. DUTIES AND RESPONSIBILITIES Gathering and triaging employee requests for IT support. Responding to IT support requests in a timely manner. Interfacing and communicating with BFS users to assist with resolving IT related problems or technology builds. Gathering information and examining problems from multiple angles to find and implement the most suitable solutions. Walking employees through step-by-step resolutions via phone, email or in person. Physical setup, configuration and support of computers, printers, mobile devices, and all other IT related equipment. Installing software updates and upgrades, firmware updates, new software installs and other software support. Onboarding new employee technical setups. Reclaiming and decommissioning IT devices for employee terminations. Researching and sourcing the most efficient procurement of any needed IT equipment. Researching and presenting options for BFS IT to increase efficiency, productivity or quality of services or equipment. Requirements SKILLS AND ABILITIES Demonstratable knowledge of IT systems such as computer systems, security, network and systems administration, databases and data storage systems, and phones systems. Current knowledge of technology and recent innovations in IT. Be able to provide technical solutions to problems related to both hardware and software applications that arise in office settings. (Desktops, laptops, printers, monitors, servers, label printers, copiers, surveillance equipment) Enjoy hands on problem solving that could involve troubleshooting complex problems in an advanced, secure technology platform. Operational knowledge of computer, network, server, and security equipment, and how all fits together. Be able to work with minimal supervision with good decision-making skills. Enjoy taking ownership of projects and issues, working hands on to accomplish tasks. Be able to learn new information, skills, and ideas to complete projects and tasks as required. Ability to read, analyze and interpret technical procedures, schematics, and other technically oriented documents. Work with enterprise software such as Microsoft Windows, Microsoft Office Suite, Enterprise Resource Planning software, and networking software. The ability to understand and follow instructions and the ability to concentrate is required. Excellent written, verbal, communication, and interpersonal skills. Requires the ability to handle multiple priorities at the same time and the ability to follow through on all tasks assigned. The ability to get along with others or to be part of a team. Regular attendance at the worksite. EDUCATION and/or EXPERIENCE Associate’s degree in information technology, or computer/technology, or equivalent field is preferred; work experience or combination of work and education may be substituted. Previous experience in a technology role is preferred. Experience with government security requirements compliance and other cybersecurity standards is an asset. Must be a U.S. Citizen. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. WORK ENVIRONMENT/PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work performed in an office and factory settings. Exposure to shop environment such as noise, dust, odors, and fumes. Occasionally required to lift up to 50 lbs. Regularly required to sit, stand, bend, reach and move about facilities. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Billings Flying Service provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity. Benefits Full time employment (Mon-Fri, 8:00 AM to 5:00 PM) with competitive compensation based on experience and credentials. Medical, dental and vision insurance. 401K with up to 4% company match. 16 paid holidays per year.

VMware Horizon Engineer - Secret clearance (or higher) Overview We are seeking a highly skilled Omnissa Horizon / VMware Workspace Engineer to administer, optimize, and support our end-user computing environment. The ideal candidate will have expert-level experience with Omnissa Horizon, Dynamic Environment Manager (DEM), and AppVolumes, strong scripting abilities, and a proven background in Windows 11 optimization within DoD-compliant environments. This role requires an active Secret clearance (or higher) and the ability to deliver secure, scalable, and high-performance solutions. Responsibilities Administer and optimize Omnissa Horizon, Dynamic Environment Manager, and AppVolumes. Develop, maintain, and execute automation scripts (PowerShell, VBScript, Python, etc.) for deployment, patching, and monitoring. Install, configure, and upgrade Horizon components, DEM policies, and AppStacks/AppVolumes containers. Design and implement Windows 11 optimization strategies for both physical and virtual endpoints. Create, manage, and enforce Active Directory Group Policy Objects (GPOs) to ensure seamless workspace delivery. Utilize vCenter Server to provision, monitor, and troubleshoot virtual infrastructure. Document architecture designs, SOPs, runbooks, and change records. Collaborate with cross-functional teams to gather requirements and deliver tailored solutions. Manage multiple concurrent incidents and projects with timely resolution and clear handoffs. Apply knowledge of DoD security controls, STIGs, and accreditation processes to ensure ongoing compliance. Requirements Expert proficiency in scripting (PowerShell, Python, or similar). Demonstrated expertise with Dynamic Environment Manager (DEM) and AppVolumes. Strong experience optimizing Windows 11 environments for security and performance. Advanced knowledge of Active Directory and Group Policy design/troubleshooting. Solid experience administering vCenter Server. Familiarity with DoD information assurance requirements and compliance frameworks. VMware Certified Professional – Desktop and Mobility (VCP-DTM) or Omnissa equivalent. Security+ or equivalent DoD-approved security certification (IAT Level II minimum). Experience with DoD Accreditation & Authorization (A&A) processes. Exceptional organizational skills; able to manage multiple priorities. Strong communication skills with the ability to explain technical concepts to varied audiences. Active Secret clearance or higher required. Preferred Skills Experience designing and documenting enterprise-scale virtual desktop architectures. Familiarity with ITIL processes for change, incident, and problem management. Exposure to other VMware or Omnissa end-user computing products. Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.  Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.   An Employee Assistance Program is available at no cost to all employees.  PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.   H2 Performance Consulting (H2) is seeking a Senior Software Lifecycle and Licensing Analyst. ​The Analyst will support the Department of the Navy with various products and solutions, such as IBM Cognos, VMWare, Adobe, Oracle, and RedHat . This role will work to optimize the user experience with products and advise clients on which software they may need to meet mission requirements.    The Senior Software Lifecycle and Licensing Analyst responsibilities will include: ​Demonstrate the ability to evaluate customer requirements and map them to the appropriate solution and corresponding licensing models. Evaluation of minimum and recommended hardware requirements, including virtual versus physical hardware specifications, hardware/software compatibility constraints, hardware and software lifecycle management, and other critical dependencies. Expertly evaluate and recommend solutions to address key system dependencies and customer requirements. Advise customers in planning the purchase of appropriate software and licensing to optimize desired capability and balance cost with budgetary constraints. Assist with the development of software roadmaps. A software roadmap is a consolidated report of vendor specific software product release and maintenance schedules, licensing and support models, reporting requirements, and compliancy requirements. Develop and maintain information technology software roadmaps as well as conduct a thorough analysis of operational impacts, baseline impacts, obsolescence analysis, and identify future software capabilities which includes the associated benefits to the government. Qualifications and Education Requirements: Minimum Secret Clearance. Master’s Degree or Bachelor’s Degree plus 4 years of additional relevant work experience required. Subject matter expertise with computer hardware platforms including an in-depth ability to interpret CPU/RAM/Storage and other hardware specifications related to client and server hardware. Experience working with various soft client-based and server-based hardware as well as an understanding of virtualized and cloud-based solutions. Experience managing licensing for a large enterprise is desirable, as this role will require detailed analysis of vendor licensing models which can often be quite complicated. Familiarity with on-prem versus cloud-based solutions and an understanding of network bandwidth requirements for software deployments.  Excellent written and oral communication and interpersonal skills, plus an understanding of current and emergent technologies. Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com.   All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens. 

Keeper Security is hiring an experienced and highly motivated Senior Director of Technical Operations to lead our Security Operations Center (SOC) and Network Operations Center (NOC). This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for safeguarding and optimizing the systems that power our mission. About Keeper Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com. About the Job The Director of Network Operations will lead the design, implementation, and management of Keeper Security’s global network infrastructure. This role is responsible for ensuring high availability, optimal performance, and airtight security across all network systems and services. The ideal candidate is both a strategic leader and a hands-on technical expert, capable of driving operational excellence while anticipating future growth and security needs. This role reports directly to the Senior Director of Technical Operations. Responsibilities Develop and execute a long-term vision for Keeper Security’s network infrastructure to support business growth, scalability, and resilience Establish KPIs, performance metrics, and SLAs for network operations, ensuring consistent compliance Lead the Network Operations Center (NOC) to monitor, troubleshoot, and optimize performance across multiple locations and cloud environments Manage incident response, root cause analysis, and preventive measures for all network-related issues Ensure that network operations align with regulatory and compliance frameworks, including GDPR, HIPAA, SOC 2, ISO 27001, and FedRAMP Partner with internal and external auditors during security audits and assessments to maintain compliance Collaborate with the Director of Security Operations to maximize SOC/NOC efficiency through a shared model approach Proactively leverage GenAI solutions to enhance NOC capabilities and use AI as a force multiplier for network operations Drive continuous improvement initiatives, including automation, orchestration, and AI-driven monitoring Evaluate emerging technologies and vendors for potential adoption within Keeper’s enterprise network Requirements Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred) 10+ years of experience in network or technical operations, with at least 5 years in a leadership role Proven success managing enterprise-scale, mission-critical networks Deep knowledge of network operations principles and practices Expertise in AWS cloud networking and hybrid architectures Strong understanding of network security best practices and compliance requirements Exceptional problem-solving skills and ability to make critical decisions under pressure Excellent communication and collaboration skills with cross-functional stakeholders (Cyber Policy, Privacy, Compliance, IT, DevOps, Engineering) Due to involvement in GovCloud, applicants must be a U.S. Person Preferred Qualifications Relevant certifications such as CCNP/CCIE, JNCIP/JNCIE, CISSP, or equivalent Experience working in the cybersecurity industry and/or government environments Ability to balance strategic vision with hands-on execution Benefits Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt

We’re looking for an IT Operations Manager to own and scale our IT function. This is a hands-on role today: you’ll manage devices, support employees, maintain on-prem equipment, and build out the internal cloud infrastructure that powers our business. As the company grows, you’ll take on a more strategic role — setting the IT roadmap, managing vendors, and building an IT team. You’ll collaborate closely with our Cloud/SecOps team: aligning on security, integrations, and shared infrastructure, while owning the operations, employee-facing cloud systems, and support side of IT. Responsibilities Lead IT operations: endpoint management, device lifecycle, and vendor management. Be hands-on with support: onboarding, troubleshooting, tickets, and escalations. Manage on-prem hardware, office networking, and SaaS tooling. Design and implement internal cloud infrastructure for IT operations (e.g., SSO/IdP, MDM, IAM, automation, SaaS integrations). Support implementation of IT processes such as MFA, SSO, endpoint management, logging, and patch management. Improve reliability and efficiency of internal systems, with a focus on employee productivity. Collaborate with the Cloud/SecOps team on infrastructure integrations, identity management, and compliance readiness. Evaluate, select, and manage IT vendors (hardware, SaaS, MDM, networking). Document IT workflows and continuously improve processes for scale. Support compliance readiness and security audits by aligning IT operations with organizational policies and compliance frameworks. Anticipate future needs: prepare for IT team growth, design scalable processes, and eventually mentor/manage IT staff. Requirements 6+ years in IT or infrastructure roles, with at least 2 years of ownership or leadership experience. Strong hands-on experience with device management, networking, and internal cloud systems (AWS/GCP/Azure for IAM, automation, SaaS integrations). Proven success implementing IT processes and internal tooling in a growing organization. Excellent communication skills — able to set direction, influence stakeholders, and work cross-functionally. Comfortable being hands-on today while preparing to take on a more strategic leadership role as we scale. Familiarity with regulated, compliance-driven environments (e.g., CMMC, SOC 2, ISO 27001, NIST) and experience supporting compliance initiatives is a plus. Benefits Health Care Plan (Medical, Dental & Vision). 401k with 5% matching. Paid Time Off (Uncapped Vacation, plus Sick & Public Holidays). Flexible hybrid work arrangement. Relocation assistance for qualifying employees.

This position is posted by Jobgether on behalf of AnswerLab. We are currently looking for a UX Research Operations Coordinator in Arizona (USA). We are seeking a detail-oriented UX Research Operations Coordinator to support the seamless execution of user experience research projects. In this role, you will manage participant recruitment, scheduling, and logistics across multiple research studies, ensuring projects run efficiently and deliver high-quality results. You will collaborate closely with UX researchers, clients, and cross-functional teams to coordinate screening, quotas, and incentives, while maintaining accurate records and adhering to timelines. This role offers the opportunity to gain broad exposure to UX research operations, enhance processes, and contribute to improving the participant experience. Ideal candidates thrive in fast-paced environments, anticipate challenges, and maintain excellent attention to detail. You will play a key role in helping the research team deliver actionable insights that inform product strategy. Accountabilities Manage UX research operations from project initiation through execution, including participant recruitment, screening, scheduling, communications, NDAs/ICFs, attendance tracking, and incentive distribution. Coordinate internal and client-facing meetings, project kick-offs, and documentation to ensure smooth project flow. Utilize project and content management tools (e.g., Google Docs, Sheets, Forms, Salesforce, Slack, Gchat, Gspaces) to track progress, maintain records, and organize communication. Provide day-to-day operational support for research studies, ensuring timely and accurate delivery across all phases. Maintain continuity and compliance across projects, including adherence to client-specific protocols and regulated industry requirements. Develop and maintain best practices for screening and participant management, including databases of screening questions for future use. Collaborate with research and operations teams to identify process improvements, enhance efficiency, and strengthen team practices. Share insights on tools, workflows, and processes to improve study execution and client experience. Requirements 1–2 years of experience supporting clients and stakeholders in a service-oriented, project-driven environment. Strong organizational skills, attention to detail, and a commitment to accuracy. Excellent time management and the ability to prioritize competing demands in a fast-paced environment. Client-focused, responsive, and highly service-oriented. Ability to work independently with minimal supervision, while managing multiple concurrent projects. Excellent written and verbal communication skills, with strong interpersonal abilities. Familiarity with Salesforce, Rally, Ethnio, or similar tools, including experience managing bulk email communications. Bachelor’s degree required. Enthusiastic, collaborative, and performance-driven team player. Benefits Competitive salary and performance-based bonuses. Flexible work arrangements and remote options. Health, dental, and vision coverage. Paid time off and federal holidays. Professional development and learning opportunities. Inclusive and collaborative work culture that values creativity, innovation, and diversity. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!   #LI-CL1