IT Support Specialist II (Temporary to Hire)

This position supports both local and field users, including those at our General Offices as well as sales and construction offices. This position requires the deployment, replacement, repair and troubleshooting of windows desktops, notebooks, Microsoft Surface devices and other mobile devices such as cell phones, tablets, and Apple iPads. The position also involves the deployment and troubleshooting of printers, copiers, plotters, scanners, phones, webcams, wireless music streaming devices, home automation equipment, multi-media equipment, large displays, wireless hotspots, mobile devices, video conferencing equipment, and other networking equipment as needed. Essential Duties and Responsibilities Monitor incoming service request and ensure requests are logged properly and promptly. All incoming calls for requests are also to be logged and assigned using Fresh Service. Provide corporate, sales and construction users with technical support on-site, at the Houston General office, Dallas Main Office and other field locations over the phone, via email, or by utilization of remote assistance tools. Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Servicedesk and Infrastructure group, with the objective of prompt service recovery. Provide technical support for Windows devices. Provide technical support for Teams phones and provide users with basic operation. Set up Laptops for deployment by use of System Center Configuration Manager (SCCM) and other company approved configuration checklists. Perform laptop repairs, correct printing and scanning issues, and address network outages with critical deadlines. Provide technical support for in-house applications and services as well as other industry leading software such as MS Office applications including Word, Excel, PowerPoint. Installation and support of Autodesk products such as AutoCAD, AutoCAD LT, 3DS Max, Civil 3D, Design Review, and DWG TrueView. Installation and support of Adobe Creative Suite and Creative Cloud programs such as Photoshop, InDesign, Illustrator, Adobe Professional and Adobe Reader. Installation and support of BlueBeam PDF Editor Provide technical support for other Microsoft programs and services such as OneDrive, Teams and other Office 365 cloud tools and services. Participate and assist in hardware and software rollout projects. Hardware and software rollout involves planning and coordination with the rest of the Service desk group, Project Manager, Management, and other Contractors. Hardware and software rollouts are preferably to be done with little or no downtime to the users. Assess severity of network problems and communicate to the Service desk group, Infrastructure group and management as necessary. Troubleshoot, research, document and communicate with the Infrastructure group issues beyond the scope of knowledge or expertise of the IT Support Specialist II that affect user uptime and productivity. Serve as liaison to the Service desk group communicating with the Infrastructure group more complex and involved issues. Collaborate with Service desk Team and promote learning and improvement of skills. Provide new hires with basic introduction to network resources. Perform routine customer service checks and follow ups with new hires and hiring managers. Assist with new hire onboarding which includes research, communication, and coordination with Service desk, and Infrastructure groups. Assist in creation and maintenance of computer procedures and processes. Assist with auditing and managing of computer equipment and other network related assets such as routers, switches, internet lines, and wireless cards. Responsible for completing and following through with a list of assigned tasks and projects within specified timelines. Ability to work independently when necessary but able to collaborate with the Service desk team. Ability to lead, and mentor others through best practices. Requirements High School Diploma or equivalent required; Associates Degree in IT-related field preferred. Requires at least 5 years of relevant support role experience. Familiarization with IT Service Manager (ITSM) required, Fresh Service experience preferred. Understanding of IT Service Desk practices with strong emphasis on customer service. ITIL training and ability to implement successful processes. Ability to analyze critical tasks, assess severity of the issue, and respond to user’s request in a timely fashion. Understanding of network wiring and small office network configurations. Familiarity with Microsoft Azure AD Joined and Hybrid Joined. Basic knowledge and familiarity with Microsoft Endpoint Manager Admin Center and Azure Active Directory Admin Center and Secure Group Experience working with Azure Active Directory managing user and devices. Experience working with Active Directory managing user accounts and access. Support experience of Microsoft Office 365 products such as Word, Excel, PowerPoint, and Outlook. Support experience of Autodesk products such as AutoCAD, AutoCAD LT, Civil 3D, and 3DS MAX. Support experience of Adobe products such as Creative Cloud, Photoshop, Illustrator, InDesign, and Adobe Professional. Experience setting up and troubleshooting Xerox, Sharp, Epson and Brother multifunction devices. Must have immediate availability to communicate when required by the company via employee-provided technology that is compatible with company systems and using data access supplied by the employee. (No reimbursement is provided for employee’s choice of technology or for employee’s data usage). Current, valid Driver’s License with acceptable driving record. Benefits ***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***   Perry Homes is an Equal Opportunity Employer    Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts.  We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels.  We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee).  If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact