IT Support Analyst

*Salary range: $90,000 - $125,000 annually* Key Responsibilities: Very familiar with business systems such as ERP, CRM, MES, PLM etc. Conduct business process and systems analysis Understand the structure, policies, and procedures of an organization to recommend solutions that enable the organization to run its daily operations more efficiently Participate in user requirement sessions to identify opportunities for process improvement and technical solutions Develop and document user requirements, to-be process flows and work collaboratively with development team to design a solution that will meet the business requirements Design solutions with maximum usability while minimizing complex code and customization Handle and implements third-party integrations and trouble-shoots any issues with vendors/partners and applications as they arise Collaborate with development team to test that solutions will meet the business requirements Develop and maintain documentation related to system functions and use Respond to user issues, collaborate with the technical team to analyze, and resolve reported system issues, and communicate the resolution to the departments Document use cases, business/system/functional requirements, requirements traceability matrix and test cases Requirements Bachelor’s degree in business, MIS, or similar professional fields Experience in business analysis and requirements definition Knowledge of software development lifecycles and methodologies Experience gathering and analyzing user input and requirements Experience documenting user stories and creating to-be process flow diagrams Experience collaborating with business stakeholders Good analysis and problem-solving skills Strong presentation, communication (written and verbal) skills, and interpersonal skills Benefits Medical Insurance Dental Insurance Vision Insurance 401(k) Flexible spending account Commuter benefits Disability insurance We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work! About AMAX Established in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale. To learn more about AMAX’s advanced AI solutions, visit amax.com. Join Us Become part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we’ll push the boundaries of what’s possible in the hardware industry. AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.

Private Cloud Build Engineer MUST have an active Secret clearance or higher (please do not apply unless you have an active DOD Secret clearance or higher) Location: Mechanicsburg, PA or Ogden, UT Work Type: 50% On-Site / 50% Travel Salary: 130-160K Overview We are seeking a skilled and customer-focused Private Cloud Build Engineer to join our team. This role requires a 50/50 split between a primary customer site (Mechanicsburg, PA or Ogden, UT) and travel to other client locations. You will be responsible for deploying, integrating, and maintaining modern data center and virtualization technologies in classified environments. Key Responsibilities Deploy, configure, and maintain private cloud infrastructure solutions, primarily using HPE hardware. Install, patch, and manage virtualization software and supporting systems. Integrate identity, access management, and security policies across multi-vendor environments. Collaborate with engineering and security teams to assess vulnerabilities and implement remediations. Evaluate and implement new tools and services to enhance cloud platform capabilities. Provide customer-facing support to deliver a smooth, user-centered private cloud experience. Develop documentation and operational processes to support scalability and long-term maintenance. Requirements Active Secret Security Clearance (required) Strong background in modern data center technologies Hands-on experience with hypervisors (e.g., VMware vSphere, Microsoft Hyper-V) Expertise in Software-Defined Networking (SDN) and Software-Defined Storage (SDS) Proficiency with container platforms (e.g., Docker, Kubernetes, OpenShift) Familiarity with at least one major public cloud provider (AWS, Azure, or GCP preferred) Solid understanding of virtualization across compute, networking, and storage Excellent troubleshooting and analytical skills in complex environments Strong communication skills with a customer-first engineering mindset Willingness and ability to travel up to 50% Preferred Skills & Tools Experience with HPE Synergy, HPE OneView, or related HPE tools Working knowledge of Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) Familiarity with CI/CD pipelines and automation frameworks Knowledge of government security compliance standards (e.g., NIST, RMF) Ability to work in classified environments following strict security protocols Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. A TRICARE Supplemental Medical Insurance plan is also available.  Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. We offer a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. About PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.  EOE, including disability/veterans.

This position is posted by Jobgether on behalf of Alation. We are currently looking for a Sr. Technical Escalation Manager in Texas. This is a high-impact role designed for a strategic thinker with a passion for customer success and technical problem-solving. As a Sr. Technical Escalation Manager, you'll serve as a critical bridge between customers and internal teams, ensuring technical roadblocks are swiftly removed and the customer experience is continuously improved. You’ll work closely with account managers and support teams to ensure account health, advocate for customer needs, and deliver real business value. Ideal candidates thrive in fast-paced environments, are highly organized, and have strong interpersonal and technical acumen. This is your opportunity to be part of a team that helps customers maximize their investment in AI-ready data solutions. Accountabilities: Act as the primary point of contact for managing and resolving technical escalations within your assigned customer portfolio. Leverage in-depth product knowledge to guide customers through challenges and identify optimal workarounds. Collaborate with product, engineering, and support teams to troubleshoot and document technical issues, ensuring alignment with business outcomes. Proactively monitor customer account health and implement strategies to reduce risk and promote retention and growth. Use insights from customer data and ticketing systems to provide actionable recommendations that enhance user engagement and product usage. Advocate internally for the customer by voicing their needs and influencing product enhancements and service improvements. Participate in executive business reviews, contributing technical insights that drive customer satisfaction and loyalty. Requirements Minimum of 5 years in Technical Support, Technical Services, or Escalation/Incident Management roles. At least 3 years of experience in Customer Success, Technical Account Management, or supporting complex, business-critical enterprise systems. Excellent written and verbal communication skills, with the ability to convey customer impact to both technical and executive stakeholders. Strong interpersonal and empathy-driven communication skills for handling sensitive customer interactions. Experience with enterprise software applications and distributed systems, including ticketing and analytics tools. Ability to work under pressure while maintaining clear focus and critical thinking. Passion for improving escalation processes and frameworks. Flexibility to work across time zones to support a global customer base. Benefits Competitive salary range: $116,908 – $157,826 (depending on experience and location) Equity participation program Flexible work arrangements to support work-life balance Inclusive, collaborative, and innovation-focused company culture Career development, training, and mentorship opportunities Global, diverse team working on cutting-edge data intelligence solutions Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.   The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.   Thank you for your interest! #LI-CL1

Job Title: Private Cloud Automation Engineer Location: Mechanicsburg, PA or Ogden, UT Work Type: 50% On-Site / 50% Travel Clearance: Active Secret Clearance Required (please do not apply unless you have an active DOD Secret clearance or higher) Salary: 140-175K Role Summary: We are seeking a skilled and security-cleared Private Cloud Automation Engineer to support the development of automation workflows and cloud orchestration in classified environments. This role focuses on designing, building, and maintaining Infrastructure-as-Code (IaC) solutions to enable scalable private cloud operations across geographically distributed sites. You will work closely with cross-functional teams to automate and streamline cloud provisioning and service delivery. Key Responsibilities: Design and develop automation workflows for provisioning tenants, users, and cloud services Create and manage service deployment blueprints using orchestration platforms such as Morpheus Convert manual operational tasks into repeatable, automated processes Integrate with APIs and web services for configuration, deployment, and management automation Support identity management, security policy implementation, and compliance in multi-vendor environments Collaborate with infrastructure, network, and security teams to promote DevOps best practices Requirements Active Secret Security Clearance (mandatory) Strong background in modern data center technologies Proficiency in scripting with Python Experience working with RESTful APIs and other web services Hands-on experience with IaC tools such as Ansible and Terraform Familiarity with at least one major public cloud platform (AWS, Azure, or GCP) Excellent communication and problem-solving skills with a customer-focused mindset Willingness and ability to travel up to 50% (travel expenses covered) Preferred Experience: Experience in classified government environments Familiarity with the Morpheus cloud management platform (or similar tools) Exposure to CI/CD pipelines and automation frameworks Knowledge of self-service cloud provisioning and service catalog design Understanding of secure infrastructure standards (e.g., NIST, RMF) Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. A TRICARE Supplemental Medical Insurance plan is also available.  Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. We offer a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. About PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.  EOE, including disability/veterans.

Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, mission-driven, and experienced professional to lead its Information Technology Department. The Managing Director of Information Technology (MDIT) will be passionate about HCZ’s mission: to break the cycle of intergenerational poverty through comprehensive, on-the-ground programming that builds opportunities for children and families to thrive in school, work, and life. Reporting to the Chief Administrative Officer, the MDIT is a key member of the senior leadership team and will guide the strategic direction, infrastructure, and performance of HCZ’s information technology. In addition to technical expertise, the ideal candidate will bring strong people leadership, coaching skills, and a customer service mindset to build and sustain a high-performing IT team. Requirements Bachelor's degree in computer science or related field Minimum of 10 years of progressive IT leadership experience, ideally in a fast-paced, mission-driven or nonprofit environment. Deep understanding of networking, cloud networking (Cisco, SD-WAN, Network Automation, DNS, VPN), and SaaS/PaaS/IaaS environments. Experience supporting Windows/MacOS, enterprise, and school-based applications. Experience with network infrastructure (Switching/Routing/Firewalls/Wi-Fi/IP Telephony). Who you are Proven ability to lead teams, manage change, and implement effective strategies in complex organizations. Strong organizational, interpersonal, and communication skills, with the ability to explain technical concepts to non-technical audiences. Demonstrated experience managing IT budgets and ensuring cost-effective technology operations. Hands-on approach to strategic implementation and systems management. Industry certifications (Microsoft, Cisco, PMI, etc.) are a plus Proficient with Microsoft technology stack (Active Directory/Entra ID, Azure) Strong understanding of application, server, and network security protocols. Familiarity with wireless technologies (Wi-Fi 6) and VoIP/IP Telephony systems. Experience with disaster recovery and resiliency planning, including cloud/on-prem backups and ISP failover. Support for iOS, Android, and Windows devices. Proficient in connectivity management: fiber, coax, ISP, WAN, LAN, WLAN. Track record of issue diagnosis, root cause analysis, and implementation of scalable solutions. Ability to develop and enforce policies and procedures to deliver high-quality, secure, and reliable IT services. What you'll do Foster a strong, positive team culture grounded in HCZ’s Core Values: Children First, Servant Leadership, Place Matters. Lead, coach, and motivate the IT team to deliver excellent customer service and communicate effectively with non-technical staff. Champion a culture of continuous improvement, innovation, and responsiveness across the organization Collaborate closely with senior leadership to align technology priorities with HCZ's strategic plan and growth trajectory. Prioritize and delegate tasks effectively to ensure timely and high-quality outcomes. Provide a learning-focused environment that supports the development and growth of IT team members. Oversee the technology budget and ensure cost-effective, strategic investments. Manage vendor relationships and consultant engagements. Evaluate enterprise technologies for fit and scalability within the organization. Collaborate with other departments on database enhancements and IT solutions. Stay current with emerging technologies and best practices that support HCZ’s operations and mission. Ensure that IT resources align with the organization’s short- and long-term goals. Develop and manage project plans for all technology initiatives. Ensure compliance with relevant regulatory and security standards. Identify opportunities for innovation, upgrades, and implementation of new systems and applications. Partner with organizational leaders to deliver tailored technology solutions that solve real business challenges. Schedule Hybrid; Four days in office; One remote day per week Benefits As part of the HCZ team, you’ll join a supportive and inclusive community committed to the well-being and growth of our children, families, and staff. We offer competitive salaries and an exceptional benefits package, including: Highly competitive base salary Generous paid time off Employee referral bonuses Career advancement opportunities No-cost health insurance Life insurance Short- and long-term disability coverage Voluntary benefits Wellness program discounts Commuter benefits Financial wellness programs Exclusive discounts (e.g., flights, hotels, theme parks, concert tickets, and more) The salary range for this role is $170,000-$190,000.  To be considered, interested applicants should apply directly through the job posting. No phone calls or recruiters, please. Only qualified applicants will be contacted. Harlem Children's Zone and Promise Academy Charter Schools does not provide work visas for candidates who require employer sponsorship to ensure work authorization in the United States. Harlem Children's Zone is an Equal Opportunity Employer.

Enterprise Horizon Consulting group is seeking an SAP ABAP Developer with an active Secret clearance to join our team and support our DOD customer in Aberdeen, MD. The SAP ABAP developer will be responsible for designing, developing, and maintaining custom SAP solutions using ABAP programming. This role collaborates closely with functional consultants and end users to support business processes, enhance standard functionality, and develop customer reports, interfaces, forms, and enhancements across various SAP modules. Key responsibilities include design, code, test, and deploy custom SAP programs using ABAP including classical and object-oriented ABAP. The role expectations include collaboration with functional teams to gather and analyze requirements and provision of technical solutions. The developer documents all technical designs and maintains development logs per change management protocols. Performance tuning, debugging, and troubleshoot of ABAP programs is a key function in this role. Location: This position is on-site Monday-Friday in Aberdeen, MD. Requirements Required: Active Secret Clearance required Ability to work on-site in Aberdeen, MD Bachelor’s Degree 5+ years of ABAP Development experience Progressive experience from work as a systems analyst or programmer on various system configurations to leadership advisory roles Security+ certification preferred Strong oral and written communication skills Benefits Benefits We offer full-time salaried employees competitive salaries with a range of benefits, including: Medical, Dental, & Vision Life Insurance, Short-term Disability, Long-term Disability SIMPLE IRA with Company Match Federal Holidays Vacation & Sick Leave   $500 Referral Bonus  If this position is not a perfect fit for you, but you know someone who would be a great match, please refer them to us via our Candidate Referral Program by going to: www.enterprisehorizon.com/candidatereferrals. If we hire them, you could receive $500! See the link for further details.    Enterprise Horizon Consulting Group is an equal opportunity employer. Enterprise Horizon Consulting Group does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age (40 and over), physical or mental disability, or protected veteran status, or any other protected status in accordance with all applicable federal, state and local laws.