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Negotiable Salary
Medical Guardian
Philadelphia, PA, USA
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ShareMedical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. The Hardware Engineer will serve as a subject matter expert (SME) in Medical Guardian’s Personal Emergency Response Systems (PERS), Remote Patient Monitoring (RPM), and Senior Living hardware solutions. This role is responsible for supporting the full lifecycle of hardware including testing, verification, validation, troubleshooting, and root cause analysis. The Hardware Engineer will ensure optimal field performance of all devices by monitoring KPIs, driving improvements, and serving as the central technical resource for hardware reliability and functionality. The role will also require periodic travel to the Sharon Hill warehouse to support device inspections, testing, and collaboration with fulfillment and quality teams. Key Responsibilities: Hardware Support & Subject Matter Expertise Act as the in-house SME for all PERS, RPM, and senior living hardware devices. Provide technical expertise to internal teams, vendors, and partners regarding device functionality, integration, and performance. Maintain thorough documentation of hardware specifications, configurations, test results, and performance data. Testing, Verification & Validation Design and execute test plans for new hardware and firmware releases. Perform verification and validation activities to ensure compliance with technical, quality, and regulatory standards (UL, FCC, FDA if applicable). Support pilot programs and field trials, ensuring devices meet performance expectations before full rollout. Field Performance & KPI Management Monitor and analyze device KPIs (failure rates, battery life, connectivity stability, false alarms, repair/replacement rates, etc.) to ensure optimal performance in the field. Conduct root cause analysis of recurring or high-priority field issues and implement corrective/preventive actions. Partner with Operations, Customer Support, and Quality to ensure member-reported issues are resolved efficiently. Continuously recommend hardware and process improvements based on field data and performance metrics. Cross-Functional Collaboration Work with Product and Engineering teams to support new device development, testing, and launch readiness. Collaborate with Fulfillment, Quality, and Warehouse teams (including periodic travel to Sharon Hill) to inspect inventory, test returns, and validate corrective actions. Provide input into the hardware roadmap to align future devices with performance standards and member needs. Qualifications: Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field (Master’s degree preferred). 4+ years of experience in hardware engineering, testing, and support. Experience with PERS, medical devices, RPM, or healthcare technology hardware, strongly preferred. Strong knowledge of testing methodologies: Electrical/Power (battery life, load, EMC/EMI) RF/Wireless (Bluetooth, Wi-Fi, LTE performance) Functional/System validation (firmware/hardware integration) Environmental & Reliability (thermal, vibration, humidity) Chemical/Biocompatibility testing for medical device Experience with Verification & Validation (V&V) lifecycle, translating requirements into test cases, executing, documenting, and ensuring compliance standards. Familiarity with compliance standards (IEC60601, ISO 13485, FDA) and regulatory standards (UL, FCC, CE, FDA Class I/II, ISO 13485) Proficiency in test equipment, diagnostic tools, and engineering software to include: Test Equipment: oscilloscopes, logic/spectrum analyzers, power analyzers, signal generators Debug/Diagnostic Tools: JTAG/SWD debuggers, protocol analyzers (USB, I2C, SPI, CAN) Engineering Software: LabVIEW or Python for test automation, MATLAB/Simulink, CAD/EDA tools (Altium/OrCAD), and test management platforms (Jira/Xray, TestRail). Ability to periodically travel to Sharon Hill, PA warehouse for hands-on support. Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Key Competencies: Field Performance Focus – Ensures devices perform optimally for members, guided by KPIs and data. Analytical & Problem-Solving – Skilled in root cause analysis and implementing long-term solutions. Collaborative Communicator – Works effectively across engineering, product, quality, operations, and fulfillment. Detail-Oriented – Accurate in testing, verification, and reporting. Member-Centric Mindset – Prioritizes device reliability and performance to enhance outcomes for seniors. Benefits Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick Time Off & Holidays) Company Paid Short Term Disability and Life Insurance Retirement Plan (401k) with Company Match
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