Student Services Officer

Stanbridge University is seeking a passionate and organized Student Services Officer to support student success and retention. This role plays a vital part in fostering a positive student experience by providing guidance, outreach, and academic support. Essential Functions: Support new student onboarding by assisting with orientation activities Conduct regular classroom visits to monitor student progress and engagement Track attendance, grades, and missing assignments; follow up with students via phone or email regarding remediation needs Refer students to on-campus resources and schedule one-on-one retention meetings for tutoring, success plans, and remedial support Assist with incident reports and conduct investigations related to academic integrity, bullying, or code of conduct concerns Track and maintain records for Dean’s List and Perfect Attendance awards Participate in weekly interdepartmental meetings to discuss student support strategies Perform other student services duties as assigned Qualifications: Master’s degree in a related field preferred Proficient in Microsoft Office, with intermediate to advanced Excel skills Prior administrative support experience required Strong organizational, problem-solving, and time management skills Self-motivated with excellent interpersonal skills Collaborative and team-oriented mindset $21.00 – $23.00/hr. All compensation is dependent on education and experience. Conditions of Employment: The work environment and physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Employment verification will be conducted to verify the minimum years of practical work experience required by our accreditors. All employment offers are contingent upon completion of a background check. Job Related Assessments may be required  Work Environment: Standard office/classroom/lab or clinical setting. Typically, duties are performed in an office/classroom/lab/clinical setting environment while sitting at a desk or computer workstation. Work environment may include skills lab or bedside environments as required by program. An incumbent is subject to contact with others, frequent interruptions, noise from talking or office equipment, and demanding timelines.  Physical Demands: The incumbent regularly sits for long periods. Physical ability to perform the duties as assigned to the program or department. Proficient in operating electronic keyboards and other office machines. Effective verbal communication skills in answering telephones and providing information with clarity and distinctness. Ability to read fine print and operate computers with precision. Ability to understand voices over the telephone and in person. Able to lift, carry, and/or move objects weighing between 10–25 pounds as needed.  Benefits: Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Exciting university events Seasonal motivational health and wellness challenges Work/Life Balance initiatives Onsite wellness program / Staff Chiropractor Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Institutional Values: Diversity and Inclusion Embracing diversity is a cornerstone of Stanbridge University's values. The university’s motto, “Strength through Diversity,” reflects its commitment to honoring and celebrating the diverse nature of its faculty, staff, students, and the communities it serves. This commitment is embedded in policies that prohibit discrimination and in curricula that promote cultural awareness and multicultural competencies. Innovation and Technology Stanbridge University integrates advanced technology into its educational approach, offering interactive, hands-on learning experiences, including virtual reality and other innovative tools. This emphasis on innovation ensures students are well-prepared for the evolving demands of their professions. Community Engagement Through initiatives like Stanbridge outREACH, the university fosters a culture of service by encouraging students to participate in community engagement. These experiences promote compassion, civic responsibility, and a strong connection with local and global communities.  Equal Opportunity Employer Statement: Stanbridge University is an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.