Merchandiser

Fetch Specialty & Emergency Veterinary Centers is on the lookout for a dedicated and compassionate individual to join our Guest Services Team as an Overnight Guest Services Representative. Join a team dedicated to delivering the highest level of veterinary care. At Fetch Specialty & Emergency Veterinary Centers in Brandon, Florida—just outside Tampa—our board-certified specialists and ER doctors work together in a state-of-the-art, 24/7 facility to provide comprehensive treatment options and compassionate support for pets and their families. If you have a passion for helping others and providing outstanding guest service, we’d love to meet you. Apply today and take the next step in your career with Fetch! Key Responsibilities: Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process. Answer incoming calls, respond to inquiries, and schedule appointments. Provide accurate and timely information about the hospital’s services and procedures. Maintain accurate client and patient records in our veterinary management software. Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment. Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts. Assist with maintaining a clean and organized reception and waiting area. Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit. Requirements Previous experience in guest services preferred. Excellent interpersonal and communication skills. Ability to multitask and work efficiently in a fast-paced environment. Strong attention to detail and organizational skills. Comfortable handling emotionally charged situations with empathy and professionalism. Proficient with computers and scheduling software (experience with ezyVet management software is a plus). A passion for animals and their well-being. Benefits Health Care Plan (Medical, Dental & Vision) Paid Family Leave (Maternity, Paternity) Safe Harbor 401K with Company Match Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Personal) Holiday Pay Short Term & Long Term Disability Employee Assistance Program (EAP) Team Member Pet Wellness Plan Team Member Pet Discount Continuing Education Uniform Allowance Tuition Reimbursement

Fetch Specialty & Emergency Veterinary Centers is looking for an experienced, talented and caring individual to join our Guest Services Team in our Brandon, Florida location. At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our guests and their pets. Position Overview: We are seeking a Guest Services Representative to join our team as the first point of contact for guests and their pets. In this role, you’ll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets. Key Responsibilities: Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process. Answer incoming calls, respond to inquiries, and schedule appointments. Provide accurate and timely information about the hospital’s services and procedures. Maintain accurate client and patient records in our veterinary management software. Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment. Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts. Assist with maintaining a clean and organized reception and waiting area. Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit. Requirements Previous experience in guest services. Excellent interpersonal and communication skills. Ability to multitask and work efficiently in a fast-paced environment. Strong attention to detail and organizational skills. Comfortable handling emotionally charged situations with empathy and professionalism. Proficient with computers and scheduling software (experience with ezyVet management software is a plus). A passion for animals and their well-being. Benefits Health Care Plan (Medical, Dental & Vision) Paid Family Leave (Maternity, Paternity) Safe Harbor 401K with Company Match Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Personal) Holiday Pay Short Term & Long Term Disability Employee Assistance Program (EAP) Team Member Pet Wellness Plan Team Member Pet Discount Continuing Education Uniform Allowance Tuition Reimbursement

About Us: At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world’s largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need. Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do. We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won’t just shape the future of healthcare—you’ll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we’re creating. If you are not prepared to fully commit to your role and contribute to the goal of creating the world’s largest and highest quality telemedicine company by working in-person four days a week, please refrain from applying. Join us and help redefine the future of healthcare. The Role: We are actively looking for a full-time Operations Manager. Please note that this is a full-time, in-person role based in New York, NY. If you are interested in remote or hybrid opportunities, this position may not be suitable for you. What You'll Do: Oversee day-to-day operations, including managing a team of ~200 coordinators, ~200 providers, and ~20 coaches; ensuring alignment with company goals. Design and implement scalable processes using tools like the Zealthy provider and coordinator portal, ZenDesk, and other external platforms. Serve as the main point of contact for provider requests, ensuring their needs are met efficiently and effectively. Monitor and analyze Objectives and Key Results (OKR’s) to identify areas for improvement. Develop and implement workflows and SOPs to enhance operational efficiency. Continuously evaluate and improve the telehealth delivery model to meet regulatory requirements and industry best practices. Collaborate with pharmacy partners, maintaining a high level of attention to detail and developing scalable systems for smooth operations. Analyze key operational and clinical data to identify areas for improvement and inform decision-making. Work closely with the operations team, CEO, and other leadership to implement and refine strategic initiatives. Lead ad-hoc projects and initiatives, bringing an ownership mindset to every task. Requirements 4+ years of relevant experience, including at least 1+ year managing people, ideally at a telehealth or healthcare startup. Proven ability to manage and develop teams in a fast-paced environment. Bachelor’s degree required. Exceptional communication and organizational skills with a strong attention to detail. A proactive and positive attitude toward tackling varied tasks in a dynamic setting. A willingness to work in person, full-time, with dedication to Zealthy’s mission and goals. Benefits Time Off: Paid vacation and sick leave, increasing with tenure. Flexible time off handled case-by-case. Holidays: Paid for major US holidays. Equity & Reviews: Equity ownership with regular performance reviews that can impact salary and/or equity. Health: Medical coverage provided. Other benefits to be revisited with plan renewal.

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. The Manager, Quality Assurance will oversee the quality assurance team, implementing and managing QA strategies that ensure the delivery of high-quality services to our clients. This role involves establishing quality standards, monitoring compliance, and providing ongoing training and support to improve the performance of call center associates. Lead and manage the Quality Assurance department, including hiring, training, and performance evaluations. Develop and implement quality assurance processes and metrics to ensure compliance with policy and standards. Monitor and evaluate inbound and outbound customer interactions to ensure adherence to quality standards. Analyze performance data and prepare reports on trends and findings for management review. Provide coaching and feedback to associates, using monitoring data to highlight areas for improvement. Collaborate with team leaders and management to develop training programs based on QA findings. Conduct regular calibration sessions to ensure alignment in quality assessment. Stay updated on industry best practices and incorporate them into QA strategies. Perform other duties as assigned. Requirements 3-5 years of experience in Quality Assurance, preferably in a call center environment. Proven leadership experience managing a team of quality assurance professionals. Strong knowledge of quality assurance methodologies and best practices. Excellent verbal and written communication skills. Strong analytical skills and attention to detail. Ability to develop training programs and provide constructive feedback. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Knowledge of customer service tools and technologies preferred. Ability to work collaboratively in a fast-paced environment. Bachelor’s degree in a related field is a plus. Benefits Health Care Plan (Medical, Dental & Vision) Paid Training & Development A positive upbeat work environment Opportunity for professional and personal growth Diverse, welcoming culture with Employee Resource Groups

DAY 1 BENEFITS FOR FULL TIME EMPLOYEES SAVINGS PROGRAM WORK LIFE BALANCE COMMUNITY RECOGNITION Role Summary: The Behavior Intervention Specialist at People's Arc of Suffolk with the support of the Assistant Director of Behavioral Health Services you will create behavioral support plans and provide crisis intervention. The BIS will communicate with supporting staff to teach and model support plans. Together they will create a meaningful opportunity to; enhance people's dignity, assist with decision-making skills, teach prosocial replacement skills. and model/reinforce coping skill to reduce interfering behaviors. Get to know us more at; www.peoplearc.org Completes Functional Behavior Assessments and other various Psychological assessments as needed. Creates and implements Behavior Support Plans and Restrictive Behavior Support Plans. Assesses and maintains behavioral data. Communicates with direct care staff regularly to review behavioral support, provide training, and act as a mentor to supporting staff. Assists with crisis intervention. Participates in screening/intake meetings for program and residential vacancies. Communicates and documents any events/activities that may hinder the health, safety, and well-being of people by adhering to Federal and New York State regulations and agency policy and procedures. Assists with investigative process for incident management. Acts as a member of the Program Planning Team and as needed, attends annual, semi-annual and team meetings. Shift: Monday to Friday 8am-4pm Requirements •Valid NYS Driver’s License •Must be SCIP trained or complete within first 3 months • Must meet one of the below requirements 1. Master’s Degree in a clinical or treatment field in Psychology, Social Work, School Psychology, or Applied Psychology as it relates to human development and clinical interventions. OR 2. National Board certification in behavior analysis (BCBA) and a Master’s degree in behavior analysis or a field closely related to clinical or community psychology that is approved by OPWDD OR 3. NYS license in Mental Health Counseling  Benefits Health Care Plan (Medical, Dental & Vision) - DAY 1 BENEFITS Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development

Customer Service Representative to add to our Call Center Team Portage Ford Hours- Monday-Friday with Rotating Saturdays. Must be able to work noon-8pm shift most days. As a Customer Service Representative you become a cornerstone of our dealership group by providing our guests with excellent customer service in every interaction. A Customer Service Representative is expected to uphold the highest ethical standards - while maintaining a fun, friendly and positive attitude and work environment! If you are an honest, hardworking individual who wants to work in a great environment with a job that you hate to leave at the end of the night, consider making a career change today! Customer Service Job Requirements: * Excellent communication skills * High levels or integrity & work ethic * Outgoing, organized & self motivated Customer Service Benefits: * Love where you work! * Salary plus monthly bonus pay * Health, Dental & Life Insurance * Short term Disability Insurance * 401K with company match * Vacations & Discounts ***ACCEPTING APPLICATIONS until 9/30/2025 L1